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Director of Investigative Operations Resume Example

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DIRECTOR OF INVESTIGATIVE OPERATIONS
Summary

Successful Investigator focused on keeping an alert and open perspective during investigations. Equipped with excellent judgment and reasoning, as well as skill in determining how a multitude of seemingly random facts and incidents interrelate. Thorough Investigator who ensures only legally acceptable and ethical methods of investigation are used.

Highlights
  • Dependable
  • Deadline and results-oriented
  • Excellent interpersonal and communicative skills
    • Word processing and spreadsheet proficient
    • Governmental investigative experience
    • Exceptional narrative report writing
    Experience
    Director of Investigative Operations
    August 2011 to May 2014     C U CLEAR － STAFFORD, VIRGINIA
    • Assisted and implemented policies and procedures for the personnel security program within the organization.
    • Advised on personnel security policies and related matters on the impact of personnel security requirements on organizational missions.
    • Reviewed preliminary background investigations requested by the customer and provided recommendations based on organizational regulations.
    • Evaluated and determined the suitability and security eligibility of applicants for entry and retention in sensitive and non-sensitive positions.
    Credentialed OPM Background Investigator
    April 2008 to March 2014     KEYPOINT GOVERNMENT SOLUTIONS － FREDERICKSBURG, VIRGINIA
    • Favorably Adjudicated - Top Secret Clearance (2/2014).
    • Clean driving record.
    • Traveled within the state of Virginia as required for collecting information.
    • Demonstrated ability to safeguard classified or sensitive information.
    • Superb time management and communication skills.
    • Exceptional narrative report writing skills.
    • Planned and worked on complex investigation operations independently, to include working from home.
    • Functioned well under high pressure situations.
    • Demonstrated ability to read, understand and explain general business periodicals, professional journals, technical procedures and governmental regulations.
    • Identified case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations.
    • Demonstrated ability to efficiently conduct interviews for DoD national security positions that require a security clearance for employment suitability.
    • Interviewed subject personnel in order to gather evidence and information pertaining to individuals' character and financial status
    • Investigated criminal, civil, credit, employment and education records of employees.
    • Searched for and concisely documented activities of individuals to detect unlawful acts.
    • Prepared, reviewed, and submitted reports and records of findings to management.
    • Presented verbal and written information in a clear and concise manner.
    • Demonstrated a positive attitude and commitment to organizational goals and objectives.
    • Interacted with others in a helpful and informative manner.
    Executive Assistant/Security Specialist/Facility Security Officer
    August 2005 to April 2008     EAGLE AVIATION SERVICES & TECHNOLOGY － RESTON, VIRGINIA
    • Managed security programs of multiple contract locations.
    • Provided guidance and support to executive management concerning all security administrative functions as required by the NISPOM.
    • Developed a Standard Operating Procedures Manual in compliance with the NISPOM.
    • Solved problems of a diverse scope and contributed to the development of the company's goals and objectives.
    • Reviewed DD 254 forms to ensure they were in compliance with contract specifications.
    • Completed a security assessment audit by the Defense Security Service that resulted in a 0 % discrepancy report.
    • Ensured adherence to established guidelines, procedures, and policies of the NISPOM.
    • Responsible for the administrative functions of a proficient and compliant security department.
    • Processed background investigations for personnel security clearances for all classified contracts via the Electronic Questionnaire for Investigation Processing (E-qip).
    • Processed all documentation associated with personnel security clearances, to include activities such as Joint Personnel Adjudication System (JPAS) status checks, transfers, reinstatements, and terminations.
    • Conducted new hire briefings, exit interviews, debriefings, investigated and reported security violations and incident reports.
    • Conducted annual refresher briefings and self inspections to ensure a compliant security department.
    • Reviewed and approved Standard Form 86 investigations before submitting to OPM.
    • Assisted applicants with the completion of their E-qip documents.
    • Conducted security education as required for all classified contracts.
    • Analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution.
    • Provided high-level administrative support for the Chief Executive Officer by receiving visitors, preparing travel vouchers, screening calls, typing correspondences such as emails, memos, letters, and other documents using word processing, database, spreadsheet, or other software.
    Medical Receptionist
    July 2003 to August 2005     FAIRFAX UROLOGY CENTER － FAIRFAX, VIRGINIA
    • Effectively checked patients in/out.
    • Registered insurance carriers on over 2000 patients in the office database.
    • Coordinated all travel events and arranged all internal and external meetings.
    • Provided exceptional customer service and resolved customer complaints.
    • Operated multi-line telephone system with over 200 calls per day.
    Aviation Supply Administration Specialist
    April 1999 to July 2003     UNITED STATES MARINE CORPS － CHERRY POINT, NORTH CAROLINA
    • Coordinated and performed office training.
    • Maintained a reference library of over 80 technical and operational publications.
    • Received recognition for maintaining a comprehensive database to coordinate administrative control of over 170 personnel with accuracy and demonstrated proficiency in coordinating corrective actions on internal and external inspections for the Administration Department that enabled a 0% discrepancy report.
    • Supervised 2 personnel in daily operations.
    • Created and proofread all correspondences.
    • Improved office management efficiency by 75% within 1 year of assuming responsibility.
    Education
    Teaching Licensure : School of Education and Human Development, 2015 SHENANDOAH UNIVERSITY － Phoenix, Virginia, USA
    Associate of Arts : Criminal Justice, 2008 University of Phoenix － Phoenix, Arizona, USA
    Bachelor of Science : Organizational Security and Management, 04/2012 UNIVERSITY OF PHOENIX － Phoenix, Arizona, USA
    Certifications

    Praxis II (Health/Physical Education) - Passed

    VCLA - Passed

    Child abuse Certification

    CPR/First Aid/AED Certificate

    OPM New Investigator Training Course (104 hours) - Credentialed OPM Investigator - 4/2008

    Skills

    Microsoft Office Suite

    Typing 60 WPM

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    Resume Overview

    Companies Worked For:

    • C U CLEAR
    • KEYPOINT GOVERNMENT SOLUTIONS
    • EAGLE AVIATION SERVICES & TECHNOLOGY
    • FAIRFAX UROLOGY CENTER
    • UNITED STATES MARINE CORPS

    School Attended

    • SHENANDOAH UNIVERSITY
    • University of Phoenix
    • UNIVERSITY OF PHOENIX

    Job Titles Held:

    • Director of Investigative Operations
    • Credentialed OPM Background Investigator
    • Executive Assistant/Security Specialist/Facility Security Officer
    • Medical Receptionist
    • Aviation Supply Administration Specialist

    Degrees

    • Teaching Licensure : School of Education and Human Development , 2015
      Associate of Arts : Criminal Justice , 2008
      Bachelor of Science : Organizational Security and Management , 04/2012

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