director of investigative operations resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Successful Investigator focused on keeping an alert and open perspective during investigations. Equipped with excellent judgment and reasoning, as well as skill in determining how a multitude of seemingly random facts and incidents interrelate. Thorough Investigator who ensures only legally acceptable and ethical methods of investigation are used.

  • Dependable
  • Deadline and results-oriented
  • Excellent interpersonal and communicative skills

    • Word processing and spreadsheet proficient
    • Governmental investigative experience
    • Exceptional narrative report writing
    Director of Investigative Operations, 07/2011 - 04/2014
    Yai/Nipd Network Brooklyn, NY,
    • Assisted and implemented policies and procedures for the personnel security program within the organization.
    • Advised on personnel security policies and related matters on the impact of personnel security requirements on organizational missions.
    • Reviewed preliminary background investigations requested by the customer and provided recommendations based on organizational regulations.
    • Evaluated and determined the suitability and security eligibility of applicants for entry and retention in sensitive and non-sensitive positions.
    Credentialed OPM Background Investigator, 03/2008 - 02/2014
    • Favorably Adjudicated - Top Secret Clearance (2/2014).
    • Clean driving record.
    • Traveled within the state of Virginia as required for collecting information.
    • Demonstrated ability to safeguard classified or sensitive information.
    • Superb time management and communication skills.
    • Exceptional narrative report writing skills.
    • Planned and worked on complex investigation operations independently, to include working from home.
    • Functioned well under high pressure situations.
    • Demonstrated ability to read, understand and explain general business periodicals, professional journals, technical procedures and governmental regulations.
    • Identified case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations.
    • Demonstrated ability to efficiently conduct interviews for DoD national security positions that require a security clearance for employment suitability.
    • Interviewed subject personnel in order to gather evidence and information pertaining to individuals' character and financial status
    • Investigated criminal, civil, credit, employment and education records of employees.
    • Searched for and concisely documented activities of individuals to detect unlawful acts.
    • Prepared, reviewed, and submitted reports and records of findings to management.
    • Presented verbal and written information in a clear and concise manner.
    • Demonstrated a positive attitude and commitment to organizational goals and objectives.
    • Interacted with others in a helpful and informative manner.
    Executive Assistant/Security Specialist/Facility Security Officer, 07/2005 - 03/2008
    • Managed security programs of multiple contract locations.
    • Provided guidance and support to executive management concerning all security administrative functions as required by the NISPOM.
    • Developed a Standard Operating Procedures Manual in compliance with the NISPOM.
    • Solved problems of a diverse scope and contributed to the development of the company's goals and objectives.
    • Reviewed DD 254 forms to ensure they were in compliance with contract specifications.
    • Completed a security assessment audit by the Defense Security Service that resulted in a 0 % discrepancy report.
    • Ensured adherence to established guidelines, procedures, and policies of the NISPOM.
    • Responsible for the administrative functions of a proficient and compliant security department.
    • Processed background investigations for personnel security clearances for all classified contracts via the Electronic Questionnaire for Investigation Processing (E-qip).
    • Processed all documentation associated with personnel security clearances, to include activities such as Joint Personnel Adjudication System (JPAS) status checks, transfers, reinstatements, and terminations.
    • Conducted new hire briefings, exit interviews, debriefings, investigated and reported security violations and incident reports.
    • Conducted annual refresher briefings and self inspections to ensure a compliant security department.
    • Reviewed and approved Standard Form 86 investigations before submitting to OPM.
    • Assisted applicants with the completion of their E-qip documents.
    • Conducted security education as required for all classified contracts.
    • Analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution.
    • Provided high-level administrative support for the Chief Executive Officer by receiving visitors, preparing travel vouchers, screening calls, typing correspondences such as emails, memos, letters, and other documents using word processing, database, spreadsheet, or other software.
    Medical Receptionist, 06/2003 - 07/2005
    • Effectively checked patients in/out.
    • Registered insurance carriers on over 2000 patients in the office database.
    • Coordinated all travel events and arranged all internal and external meetings.
    • Provided exceptional customer service and resolved customer complaints.
    • Operated multi-line telephone system with over 200 calls per day.
    Aviation Supply Administration Specialist, 03/1999 - 06/2003
    • Coordinated and performed office training.
    • Maintained a reference library of over 80 technical and operational publications.
    • Received recognition for maintaining a comprehensive database to coordinate administrative control of over 170 personnel with accuracy and demonstrated proficiency in coordinating corrective actions on internal and external inspections for the Administration Department that enabled a 0% discrepancy report.
    • Supervised 2 personnel in daily operations.
    • Created and proofread all correspondences.
    • Improved office management efficiency by 75% within 1 year of assuming responsibility.
    Teaching Licensure: School of Education and Human Development, Expected in 2015
    SHENANDOAH UNIVERSITY - Phoenix, Virginia
    Status -
    Associate of Arts: Criminal Justice, Expected in 2008
    University of Phoenix - Phoenix, Arizona
    Status -
    Bachelor of Science: Organizational Security and Management, Expected in 04/2012
    UNIVERSITY OF PHOENIX - Phoenix, Arizona
    Status -

    Praxis II (Health/Physical Education) - Passed

    VCLA - Passed

    Child abuse Certification

    CPR/First Aid/AED Certificate

    OPM New Investigator Training Course (104 hours) - Credentialed OPM Investigator - 4/2008


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    Resume Overview

    School Attended

    • University of Phoenix

    Job Titles Held:

    • Director of Investigative Operations
    • Credentialed OPM Background Investigator
    • Executive Assistant/Security Specialist/Facility Security Officer
    • Medical Receptionist
    • Aviation Supply Administration Specialist


    • Teaching Licensure
    • Associate of Arts
    • Bachelor of Science

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