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director of human resources labor relations officer resume example with 11 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
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Professional Summary

Dedicated Internal Affairs/Intelligence Officer with more than 25 years' experience assisting with collective bargaining, including resolving conflicts and mediating talks. Persuasive negotiator, talented organizer and complex problem-solver. Desire to bring skills to new position with room for advancement. Facilitates positive and productive interactions between workers, leaders and union representatives. Successful background reaching consensus and smoothing relations to maximize success of negotiations. Articulate and decisive professional with respectful and resourceful approach. Talented Intelligence Analyst with excellent attention to detail and systematic approach. Detail-oriented intelligence professional adept at collecting and processing information. Strategic and organized with excellent verbal and written communication skills. Reviewing records and making sound judgments about personnel, risks and field operations. Dedicated Director of Human Resources competent in developing widely accepted recruitment and retention strategies. Knowledgeable in new hire training and on-boarding methods. Offering successful career history comprising more than 25 years. Committed to supporting recruitment efforts with focus on engaging and retaining talented staff. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence and solid expertise in employee relations committed to supporting recruitment efforts with focus on engaging and retaining talented staff. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence and solid expertise in employee relations. Dedicated Director of Human Resources competent in developing widely accepted recruitment and retention strategies. Knowledgeable in new hire training and on-boarding methods. Offering successful career history comprising more than 25 years. Dedicated Director of Human Resources competent in developing widely accepted recruitment and retention strategies. Knowledgeable in new hire training and on-boarding methods. Offering successful career history comprising more than 25 years. Committed to supporting recruitment efforts with focus on engaging and retaining talented staff. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence and solid expertise in employee relations.

Skills
  • Labor negotiation
  • Contract administration
  • Arbitration preparation
  • Grievance handling
  • Policy interpretation
Education
Claremont Graduate University Claremont, CA Expected in 05/2016 Ph.D. : Applied Behavior Analysis - GPA :
Claremont Graduate University Claremont, CA Expected in 06/2013 Master of Science : Criminalistics And Criminal Science - GPA :
Claremont Graduate University Claremont, CA Expected in 02/2011 Bachelor of Science : Criminology - GPA :
Work History
Norfolk Southern - Director of Human Resources/Labor Relations Officer
Louisville, KY, 12/2020 - Current
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Oversaw investigations into discrimination, sexual harassment or other workplace claims.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Developed team communications and information for meetings.
  • Resolved problems, improved operations and provided exceptional service.
Vista Enterprises - Global Intelligence/Internal Affairs Officer
City, STATE, 06/2010 - Current
  • Delivered data outcomes to internal and external staff to drive continuous improvement and client engagement.
  • Contributed to short- and long-term strategic planning and identified potential new markets, lines of business and funding opportunities.
  • Analyzed impacts of regulatory changes on operations and developed mitigation plans.
  • Turned mandates into actionable operational strategies.
  • Participated in risk assessment analysis for all new lines of business and for continuation of existing lines of business.
  • Managed team off 18 employees, overseeing hiring, training, and professional growth of employees
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Led projects and analyzed data to identify opportunities for improvement
Judicial Council Of California - Labor Relations Officer
City, STATE, 06/2010 - 07/2016
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
  • Spearheaded negotiation of union contracts as company representative.
  • Negotiated collective bargaining agreements.
  • Interpreted and advised on labor relations policies and previously negotiated agreements.
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
  • Assessed impact of union proposals on company or government operations.
  • Oversaw investigations into discrimination, sexual harassment or other workplace claims.
Affiliations
  • American Society of Safety Professionals
  • National Internal Affairs Investigators
  • Intelligence Analyst Certified (IAC)
  • Global Human Resources Professional (GHRP)
  • Certified Arbitration and Grievance Handling (NLC)

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Resume Overview

School Attended

  • Claremont Graduate University
  • Claremont Graduate University
  • Claremont Graduate University

Job Titles Held:

  • Director of Human Resources/Labor Relations Officer
  • Global Intelligence/Internal Affairs Officer
  • Labor Relations Officer

Degrees

  • Ph.D.
  • Master of Science
  • Bachelor of Science

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