Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Highly motivated and goal oriented Human Resources / Health,

Safety and Environmental executive with over 24 years experience including two years of hands-on experience with a start up company (strongly backed by venture capitalist firms). Strong business acumen with documented financial and proven success with leading and lagging indicators within Service Organizations.

  • Regulatory and legal expert in Human Resources and Health, Safety/ Environment
  • Adaptable to Changing Conditions
  • Remote Conferencing and Communication
  • Strategic Planning
  • Cross Functional Collaboration
  • Verbal and Written Communication
  • Company Leadership
Work History
03/2020 to 08/2021 Director of Human Resources /Director of Operations Nom Nom Now (Start Up Company) | City, STATE,
  • Multi Site and Multi State responsibilities for all HR and Regulatory matters (Tennessee and California)
  • Restructured wage compensation model yielding over $1.2 million in labor savings and increased volume with fewer workers
  • Reduced temporary labor workforce 90% in first nine months
  • Achieved 400% increase in positive employee relations surveys
  • Oversight and ownership for high volume Full Cycle Recruiting from wage level to Corporate Directors
  • Participated in Due Diligence processes resulting in raising of millions of dollars from venture capitalist firms
  • Ownership of project to restructure entire HR Organization to enable support of Company's fast paced growth (over 100% growth in volume in first nine months, on pace for 450% growth in next 12 to 15 months)
  • Established personnel strategy analysis to determine future headcount requirements due to high growth projections
  • Assisted with capacity constraint analysis to determine if 24 month projected volume could be met with existing footprint
  • Developed company wide HR policies (attendance, bereavement, Maternity / Paternity bonding time, no fault attendance , Leave of Absence Process e.g. FMLA, STD, LTD, military)
  • Conducted GAP analysis for other regulatory requirements (OSHA, EPA) and incorporated into strategic plans
  • Initiated wage training programs to further stabilize production results
  • Coached and mentored operations in Continuous Improvement Processes through Daily Direction Setting and defect handling
  • Trained Vice President and Operations Leadership on Strategic Planning using 4DX Model (4 Disciplines of Execution)
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding
03/2019 to 03/2020 HSE / HR Business Consultant Nom Nom Now | City, STATE,
  • Worked with multiple brokerage firms and restructured their entire business lines of insurance yielding $500,000 in cost savings, improved coverage, eliminated unneeded coverage and lowered retention costs
  • Assisted and guided clients on HR procedures and program development by devising job descriptions and industry-standard salary ranges and organizational structure
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior and regulatory gaps
  • Developed written health, safety and environmental regulatory guidelines and employee training programs
  • Developed process health checks to ensure programs are maintained and continuously improved on regular basis
  • Secured brokerage firm with food experience / resources to better support client for future growth
01/1997 to 03/2019 Senior Site Leadership Team General Mills | City, STATE,

Company Description

General Mills, Inc. is a fortune 200 Company with multiple sites in the Middle Tennessee area. The Senior Site Leadership Team oversees these two independent USRO businesses units (Pillsbury and Yoplait), consisting of two manufacturing plants with their own established management teams. These multi-unit locations has a combined annual operating budget in excess of $250 million and produces over 150 million cases per year across 25 lines and with over 325 SKU's. The locations combined employs over 900 full-time employees, with an additional 300 to 400 third party vendors on site each day.

General Mills, Murfreesboro, TN

Senior Site Leadership Team

  • Strong cross-functional expertise is required to serve on this team (Human Resources, Finance, Operations, Health Safety/Environment, Logistics, Maintenance, Engineering and Quality)
  • Mentor developing professionals
  • Strong business acumen
  • Cross functional relationships
  • Ability to set business strategies to align and support short and long term business objectives
  • Served on this team since 2004 and have deep expertise in Human Resources and Health Safety and Environment

Human Resource Accomplishments

  • Provided human resources legal and regulatory support to all levels of management (FMLA, ADA, Employment Law, Worker's Compensation, etc.)
  • Restructured HR team to lower lag time of Leaves of Absence approvals from over 100 days to less than 2 days (without increasing headcount)
  • Conflict resolution facilitator (and trainer) for employee-driven Peer Review Program
  • Participated in successful union avoidance campaign
  • Direct supervision of site HR Generalists, HSE Manager, site temporary staffing coordinator, Environmental Engineer and Security Manager
  • Managed all wage recruiting /staffing needs (including internal job posting process)
  • Oversight of annual benefits open enrollment process including effectively communicating plan changes to site personnel
  • Managed sensitive HR related materials
  • Investigated sensitive HR issues and responsible for making decisions to support Company Values and Employee Relations Strategies
  • Worked with site leaders to develop annual Employee Relations Strategies (also collect data each year to see progress and possible gaps)
  • Responsible for administering all corrective action processes including terminations
  • Oversight of unemployment processes, including unemployment hearings
  • Conducted new manager assimilation for new-to-role professionals and their staff
  • Assisted with annual compensation increase process for sites
  • Assisted in succession planning and people and organizational reviews to identify high potential candidates and those whom may need additional coaching/mentoring

Health, Safety and Environmental Accomplishments

  • Achieved $1.8 million dollar reduction in worker's compensation costs (self-insured) in one year consistent with employee relations strategies
  • Expert in building and sustaining Behavior Based Safety Systems (sites performed over 21,000 observations last fiscal year)
  • Injury rate reduction of 93% over tenure
  • Last fiscal year lagging and leading indicators include (TIR 0.56, LTA 0.00, Workers Compensation Cost Per Hour 0.02 cents, Behavior Based Contact rate of 2.03)
  • Site has achieved over 6 million safe hours with no incentives
  • 40% increase in favorable employee relations HSE survey responses (50% to 90% favorable)
  • Expert in OSHA and Workers Compensation laws
  • Environmental sustainability improvements over tenure (35% energy, 10% water use and 55% solid waste reduction)
  • Implemented progressive injury management process consistent with non union and employee relations strategies
  • Integrated proactive measures (lead indicators) into site scorecard system for both wage and salaried staff
  • Developed Associate HSE Manager Program to provide talent pipeline for the Corporation
  • Worked closely with Murray State University for graduate student development
  • Partnered with Meharry Medical School to provide "real world" developmental opportunities for future physicians
  • Required all physicians and their office managers on Tennessee Workers Compensation panels to come to locations to observe work and have deep "roundtable discussions" to determine how to best support each other and injured workers
  • Integrated HSE into Continuous Improvement Processes / Zero Loss Culture (HSE Pillar Leader, Autonomous Maintenance Coach, Daily Direction Setting Coach and Mentor, Assisted with Technician Model Transition from traditional operator and maintenance model)
  • Overhauled all security measures and capital improvements ($4.5 Million dollar project)
  • Strong Process Safety Management (PSM) background (worked at same site 15 months after tragic Phillips 66 explosion killed 23 people instantly which drove PSM regulations into promulgation)
  • Very strong background in hot taps, hot work, hazard reviews, in depth technical investigations, construction standards, confined space, etc due to petrochemical background
  • Served customers in a friendly, efficient manner following outlined steps of service
Expected in 12/1990 Bachelor of Science | Occupational Safety Management (3.6 GPA in Area) Murray State University, Murray, KY GPA:
Additional Information
  • Founder of ASAP Scholarship Program for high school students with financial needs
  • Former member of Rutherford County United Way Board of Directors
  • Active in youth golf (oldest daughter plays division one golf for Augusta University) and has played Augusta National "Home of The Masters" three times
  • Played college baseball

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