Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Work History
Director of HR/People Operations, 03/2020 - Current
Marriott International Junction City, KS,
  • Managed entire HR function and operations for biotech start-up
  • Created project management tools that granted visibility to CCO and accountability to Team Members
  • Wrote content for Careers site, managed rebranding communications and launch of 8BioMed
  • Managed all employee and consulting conflicts, performance and development activities
  • Developed HR programs (PTO, 401(k), onboarding, culture development, etc.) to attract and retain Team Members
  • Implemented ATS and LinkedIn Recruiter to successful fill requisitions during a growth scale
  • Owned process and communication when Company took a one year hibernation
Director of Human Resources Operations, 09/2011 - 01/2020
Accrete Bowling Green, NY,
  • Managed and developed team of 20 direct reports
  • Developed entire HR offerings to clients, including onboarding, offboarding, recruiting, training, evaluations and development, employee complaints, compensation benchmarking, benefits and payroll
  • Created roadmap for engineers to develop tools and resources to best support clients needs, most importantly HR Dashboard (1 stop solution for client to see a snapshot of their employee/HR status)
  • Created and managed all internal HR processes, recruiting (ATS), employee development, Leadership training and HR policies
  • Created remote support program for all employees across the country to have the ability to virtually experience an office environment
  • Lead implementation on the HRIS and payroll tools: Gusto, Goco, BambooHR, Allay, Internal HR dashboard, ADP, Ceridian
  • Improved office efficiency by effectively managing internal communications and correspondence.
Head of Human Resources, 04/2003 - 10/2007
Colorcon, Inc City, STATE,
  • Oversaw entire HR function leading five direct reports, including, benefits, compensation, recruiting, employee relations, legal compliance and training and development
  • Managed and improved benefit programs by conducting employee surveys, negotiating benefit plan designs and costs structure, benchmarking local area and communicating enhancements and changes to employees (Marketing benefits resulted in over $215,000 in cost savings annually)
  • Lead entire Oracle HRMS implementation, including employee and manager self service modules and transfer to Ceridian payroll
  • Implemented recruiting, placement practices and procedures to hire top tier diverse talent (This resulted in the ability to attract, hire and retain top level candidates and reduced our turnover to 3% and eliminated outsourcing resulting in a $275,000 saving from recruiting costs)
  • Designed, managed and conducted leadership training, management success tools to improve employee performance and company productivity and managed entire development, implementation and requirements of global sale training initiative and sales force development
  • Redesigned compensation plans by evaluating program needs and local market conditions, making budget recommendations and managing the incentive plan
  • Manager of Organizational Effectiveness - Successfully re-engineered entire customer service, planning and quality assurance departments by analyzing team responsibility and individual performance to determine effectiveness (Implemented peer review process, developed new hire training program and restructured department workflow, reducing errors by over 60%).
Human Resources Communication Consultant, 05/1999 - 10/2003
Mercer Human Resource Consulting City, STATE,
  • Consulted, designed and implemented Fortune 100 employee benefit programs, employee review, compensation, health care plans and organizational changes
  • Wrote brochures, guides, booklets, newsletters, and websites on healthcare and retirement benefits, mergers, new-hire orientations, severance, executive and underwater stock options, compensation (Received IABC EPIC (Excellent Performance in Communications) award for an Audiovisual Interactive Presentation), open enrollment, goal-setting, corporate culture changes, and work/life balance programs
  • Consulted clients to enhance productivity and effectiveness through restructuring, job analysis and redesign
  • Designed HTML sites
Professional Summary

Senior Human Resource leader with broad experience in leading human resource teams in pharmaceutical, biotech and tech start ups. Decisive and effective leader with excellent technical, management and generalist skills. Credited with the ability to motivate staff and maintain high productivity and morale while achieving desired results.

  • Employee development and engagement
  • Corporate communications
  • Leadership training
  • Negotiating
  • Recruitment
  • Benefits and compensation
  • Organizational Development
  • Conflict resolution
  • Process improvement
  • Operational improvement

SPHR - Senior Professional Human Resources SHRM-SCP - Society for Human Resources - Senior Certified Professional

Master of Science: Communication Studies, Expected in
Shippensburg University - Shippensburg, PA,
Bachelor of Arts: Speech Communication And Rhetoric, Expected in
Shippensburg University of Pennsylvania - Shippensburg, PA

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School Attended

  • Shippensburg University
  • Shippensburg University of Pennsylvania

Job Titles Held:

  • Director of HR/People Operations
  • Director of Human Resources Operations
  • Head of Human Resources
  • Human Resources Communication Consultant


  • Master of Science
  • Bachelor of Arts

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