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Director Of Hospice Operations Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with residents and families and achieving the requirements for continued accreditation. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.

Skills
  • Staff supervision
  • Health information systems
  • Accreditation support
  • Acute and rehabilitative care
  • Regulatory requirements
  • Census goals
  • Records management
  • Facility oversight
  • Employee retention strategies
  • Schedule management
  • Personnel management
  • Patient relations
  • Quality assurance controls
  • Patient safety
  • Performance metrics
  • Computer skills
Experience
Director of Hospice Operations, 2/13/21 to Current
Amedisys Inc.Burlington, NJ,
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Led and motivated 35 employees through supervision, training and coaching on duties and daily operational activities.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Managed operations in accordance with budget requirements.
  • Initiated training and education programs for supporting healthcare staff.
  • Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
Patient Care Manager , 04/2016 to 02/2021
Caris HealthcareSaint Louis, MO,
  • Protected patient data confidentiality in alignment with HIPAA protocols.
  • Coached, trained and provided onboarding to all new registration department employees to acclimate each to target positions.
  • Liaised with supervisor to review cases and improve care.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Led and motivated 40 employees through supervision, training and coaching on duties and daily operational activities.
  • Initiated training and education programs for supporting healthcare staff.
  • Participated in bi-weekly meetings with department heads to discuss census information, admissions and discharges for residents.
LPN Charge Nurse, 05/2011 to 04/2016
National Church ResidencesLake Wales, FL,
  • Administered high consequence medications with exacting accuracy, monitoring patients for side effects and supporting patient comfort and comprehensive recovery.
  • Established direct lines of communication between nursing staff and other interested departments, supporting patient care with collaboration between personnel with complementary specialties.
  • Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
  • Directed medication administration and oversaw all patient care.
  • Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
  • Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
  • Monitored patients' condition and progress, reevaluating treatments as necessary.
  • Adhered to facility and legal standards for daily operations and medication room management.
  • Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
LPN Charge Nurse, 09/2007 to 05/2011
National Church ResidencesWesterville, OH,
  • Administered high consequence medications with exacting accuracy, monitoring patients for side effects and supporting patient comfort and comprehensive recovery.
  • Established direct lines of communication between nursing staff and other interested departments, supporting patient care with collaboration between personnel with complementary specialties.
  • Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
  • Directed medication administration and oversaw all patient care.
  • Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
  • Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
  • Monitored patients' condition and progress, reevaluating treatments as necessary.
  • Adhered to facility and legal standards for daily operations and medication room management.
  • Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
Education and Training
Associate of Science: Nursing, Expected in 02/2016
Jackson State Community College - Jackson, TN
GPA:
LPN Certification : Nursing , Expected in 08/2007
Jackson Regional Practical Nursing Program - Jackson, TN ,
GPA:

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Resume Overview

School Attended
  • Jackson State Community College
  • Jackson Regional Practical Nursing Program
Job Titles Held:
  • Director of Hospice Operations
  • Patient Care Manager
  • LPN Charge Nurse
  • LPN Charge Nurse
Degrees
  • Associate of Science
  • LPN Certification