Self motivated manager with 20 year background in luxury level automotive financial services ,customer service management, employee motivation, hiring, training and benefits. Highly detail-oriented and organized. Seeking a customer centric organization that is culture driven and promotes healthy workplace/home balance.
Established track record of exceptional sales and customer service indexes
Credit and collection
Compelling leadership skills
Hiring and retention
Training and development
Customer Needs Assessment
Director of Finance / Sales Manager Jul 2016 to Current Performance of Brentwood － Nashville, TN
Responsible for the timely processing of financial documents relating to vehicle sales.
Responsible for delivering the highest level of luxury car customer service
Liaison on behalf of the dealership with various industry leading automotive lenders
Responsible for managing a multi-million dollar inventory of luxury automobiles
Responsible for training and coaching managers and sales associates
Sales ManagerAug 2015 to May 2016 James Corlew Chevrolet- Cadillac － Clarksville, TN
Led sales calls with team members to establish sales and customer retention goals.
Verified that all merchandising standards were maintained on a daily basis.
Responsible for achieving new car sales goals, customer service indexes, sales hiring and training.
Ordering of new vehicles, training on product and managing 15-17 sales people and 2 managers.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
General Sales ManagerCrest Cadillac/ Sonic Automotive － Nashville, TN
Responsible for the overall management of the sales department in a high profile luxury car dealership.
Responsible for hiring, training and continued mentoring of all sales personnel and sales managers.
Responsible for planning and implementing processes that drove sales while maintaining the highest level of customer service.
While holding this position achieved record sales and achieved the coveted General Motors "Mark of Excellence" Master Dealer Award.
Finance DirectorSep 2005 to Aug 2015 Crest Cadillac/Sonic Automotive － Nashville, TN
Surpassed revenue goals for 10 years plus as Finance Director.
Advanced knowledge of financial and credit compliance.
Advanced relationships with all levels within dealership structures.
Extensive training in offering financial products such as extended warranties, credit protection packages and various vehicle wear and tear protections.
Responsible for maintaining excellent customer service and closing out books for sales compensation and bonus assignments.
Master of Science, Masters of Human Resource Management2018Walden University － Milwaukee, Minnesota, United StatesHonors Graduate
BBA, ManagementMay 2016Austin Peay State University － Clarksville, TNMinor in Finance
Alpha Kappa Psi Business Fraternity Zeta Phi Chapter Austin Peay State University
Honors Member Honor Society Walden University
Member Walden University Alumni Association
Advanced knowledge of automotive credit systems; RouteOne and DealerTrack
Advanced knowledge of automotive CRM systems; Reynolds and Reynolds, E Leads, ADP and VIN Solutions.
Advanced problem solving and organizational skills
Customer service training at Disney Institute via Sonic Automotive Management Development Program
Recipient of GM Mark of Excellence in Customer Service and Sales - 4 years