Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • Process improvement strategies
  • Procedure development
  • Systems implementation
  • Analytical
  • Multi-site operations
  • Cost reduction and containment
  • Inventory control
  • Staff retention

STAR PERFORMERS Award from MCIWorldcom

Developed and Implemented Environmental process improving efficiency by 30%

Implemented energy efficient lighting with return on investment in 66 days

Implemented Preventive Maintenance Program reducing equipment down time by 47%

Transitioned Preventive Maintenance to Predictive Maintenance cutting cost by 18%

Improved staff retention and productivity by engaging employees in providing issues, thoughts, ideas and solutions for improving process, products and services

Director of Facilities Services, 06/2013 to Current
Vidant HealthTarboro, NC,
  • Developed and managed annual operating budgets for multiple projects
  • Developed 7year Capital Equipment Budget Plan
  • Monitored Construction Projects ensuring blue print accuracy, quality of contractors, adherence to construction standards, adherence to company policies and overall quality of products and services provided
  • Manage multiple department schedules, tasks, projects and meetings simultaneously
  • Developed and Implemented new services creating 2 FTE's and reduced cost by $80,000 a year
  • Continuous improvement process led to zero deficiencies and "Best Practice" the last 3 years
Owner, 08/2002 to Current
Swope HealthBelton, MO,
  • Residential/Commercial Construction including New, Additions, Bathrooms, Kitchens, Cement, Plumbing, Electrical, Flooring, Roofing, Telecommunications, Fences, ETC.
  • 100% Satisfaction Rating.
Director of Facilities Services, 09/2011 to 06/2013
Vidant HealthAhoskie, NC,
  • Slashed outsourcing cost 85%, by developing maintenance policies, job descriptions and training.
  • Assumed Dietary Manager Duties including, job descriptions, policies, cleaning practices, safety practices and record keeping practices chopping food cost 52% and provided leadership and mentoring to the New Dietary Manager.
  • Excellent Steward of Departmental budgets.
  • Created and implemented Customer Satisfaction Surveys bolstering Continuous Improvement Initiatives with a 97% satisfaction rating.
  • Member of the Managers Committee, Laundry Committee, Safety Committee, Disaster Team Chair, Long Term Resident Council, Sun Flower Square Apt Resident Council Chair, QA/QI Committee and EMR Selection committee.
Telecommunication Field Engineer (Turn Key), 03/2002 to 07/2002
Raytheon Technologies CorpMiami, FL,
  • Engineer, design, test and lead an installation crew for the school telecommunication project.
  • Engineer connectivity from all rooms to central office in basement.
  • Engineer connectivity from floor to floor.
  • Engineer connectivity from old school to new school.
  • Design rack and equipment layout and interconnectivity.
  • Run, install, and terminate Fiber, telephone and data cabling.
  • Label all cabling, equipment and provide diagram and flow chart.
SR Field Engineer II, 07/1999 to 04/2002
Greif BrothersWest Hazleton, PA,
  • Star Performer Award.
  • Field and Remote Supervision of multiple crews nationwide.
  • Interviewing, hiring, training, and developing team leaders.
  • Implementation of field handbooks, installation practices and quality standards.
  • Engineering, Designing, Redlines, tracking, shortages, site surveys, and quality audits.
  • Computer generated reports including.
  • Weekly status reports, Time Sheets, Expense Reports, Completion Reports, Arrival Notifications, Quality Audits, Shortage Reports, Redlines Change Report, Project Cost Report and Nightly Maintenance Window Request.
  • Quality Control and adherence to company, state and national codes.
  • Ability to read, interpret and redline blue prints and specs.
  • Communication between management, site personal, vendors, project management, engineering groups, Team leads, and employees via phone, email, and conference calls.
  • On and off site management of teams nationwide in the installation and testing of infrastructure, equipment, power, grounding and cabling.
Certified Central Office Installer, 06/1997 to 06/1999
Tad Telecom (assigned To MCIWorldcom)City, STATE,
  • Onsite management of installation crew.
  • Completed all aspects of installation including.
  • infrastructure, power, Fiber Panduit, Cabling (telemetry, DS1, DS3, Fiber, Data, grounding).
  • Complete computer generated reports.
  • Arrival Notice, CPAR, Status Report, Shortage Report, Completion Report, Time Sheets and Quality Audit.
Quality Control, 02/1992 to 06/1997
Ranger BoatsCity, STATE,
  • Rolling, glazing, gel coating, wiring, tacking, plumbing, repairs, final assembly, inspection, spraying, sanding, inventory and installation of electronic equipment and Quality Control.
  • In addition to my main shift I worked as a floater in all departments as needed to keep the line moving.
  • Inspect, mark quality issues, submit request for correction of quality control issues , fix fractures, gel coat flaws and make sure process was completed to the Quality standards Ranger Boats is known for
Special Projects Team Leader, 10/1990 to 03/1992
Kit ManufacturingCity, STATE,
  • Construction of mobile homes and travel trailers.
  • Read Blue prints and performed all duties according to HUD and UBC specs.
Certificate in Fiber Termination/Testing/Polishing Successfully completed 2 port fiber termination class.: , Expected in 1 2002
WorldCom Enhancement University - Richardson, TX

The class was relatively new so I was asked to review the testing procedure, ensure training accuracy and provide suggestions for improvents

Completed review and required changes prior to next class beginning.

Certificate in Cam Lite Fiber (1999) Certificate in BNC Termination/Testing: , Expected in 1 1999
Tad School of Telephony - Mountain Home, AR
Implemented the testing procedure with a measured lbs of pull test. Provided Classroom and on sites education for Alcatel 1633 2-4k live conversions.
Ericson Certification/Nortel Certification/Telephony Certification for Installation Practices, Standards, Blue Prints and Testing.: , Expected in 1 1989
Hutchinson Hospital - Hutchinson, KS
Ericson Certification Hands on 100%/Written 93% Nortel Certification Hands on 100%/Written 98% Installation Practices, Standards, Blue Prints and Testing Hands on 100%/Written 100%. Ericson Requires 80% on each test to be certified I was the only one out of the class of 65 to pass it. Housekeeping/Floor Finishing Cross training to include all floors, offices, ER, surgery, dinning/kitchen. Floor stripping, sealing, finishing, burnishing, buffing, shampooing and carpet extraction.
: , Expected in 1 1988
Hutchinson Community College - Hutchinson, KS
GPA: GPA: 3.5
GPA: 3.5
: Business/Computers, Expected in 1 1987
Garden City Community College - Garden City, KS
GPA: GPA: 4.0
Business/Computers GPA: 4.0

Coaching, teaching, fishing, camping, building things, bowling watching inspiring movies, meeting people, socializing


Assembly, carpentry, electrical, plumbing, framing, customer satisfaction, designing, implementing, quality control, Life Safety Codes, inventory control, leadership, project management, trouble shooting, problem solving, safety, interpret blue prints, proficient computer skills, email, office, Windows, Excel, policies & procedures, purchasing, budget management, record retention, Preventive Maintenance, Predictive Maintenance, energy efficiency, process development, interviewing, promoting, hiring, termination, cost reduction, efficiency, stream line, continuous improvement, goals, detail, excellence retention in knowledge, team builder, retention of employees, dedicated

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School Attended

  • WorldCom Enhancement University
  • Tad School of Telephony
  • Hutchinson Hospital
  • Hutchinson Community College
  • Garden City Community College

Job Titles Held:

  • Director of Facilities Services
  • Owner
  • Director of Facilities Services
  • Telecommunication Field Engineer (Turn Key)
  • SR Field Engineer II
  • Certified Central Office Installer
  • Quality Control
  • Special Projects Team Leader


  • Certificate in Fiber Termination/Testing/Polishing Successfully completed 2 port fiber termination class.
  • Certificate in Cam Lite Fiber (1999) Certificate in BNC Termination/Testing
  • Ericson Certification/Nortel Certification/Telephony Certification for Installation Practices, Standards, Blue Prints and Testing.

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