Director Of Events Operations Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Confident Sales Individual displaying enthusiasm and commitment to leading by example. Highly effective at delivering positive and constructive feedback in fast-paced business settings. Offering talents in building and maintaining a solid department. Results-focused in hotel sales with strength in customer retention, Proactive leader with strengths in communication and collaboration. Proficient in leveraging value and knowledge to promote services. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Client Retention via solid relationships
  • Goal Achievement
  • Leadership
  • Marketing
  • Solid Work Ethic
  • Decision-making skills
  • Successful Sales Techniques
  • Clear Communications
  • Planning and coordination
  • Problem resolution
Director of Events & Operations, 02/2020 to Current
Marriott International Norwood, MA,
  • Responsible for the meeting and events department as well as group reservations
  • Annual banquet revenue totaled $30 million
  • Starting in March when the city shut down due to the pandemic I was one of two managers responsible for overseeing the entire sales department which previously comprised of 18 managers and six assistants
  • Handled all incoming sales leads while the other manager handled all the cancellation and rebookings
  • Maintained close communication with clients to mitigate service issues.
  • Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution
  • Prepared, monitored, and maintained event budgets
  • Attended and participated in industry events
  • Marketed and publicized weddings and other special events
Director of Catering Sales, 03/2016 to 02/2020
Ultra Clean Holdings, Inc. Phoenix, AZ,
  • Reorganized a failing Catering Department that was continuously slipping in their sales due to mismanagement and lack of leadership
  • Achieved a historical crossover goal of $1.5 million for the department up $900,000 compared to the crossover goal
  • Successful in reorganizing the deployment as well as the individuals responsibilities
  • Collaborated with other sales personnel to solicit, negotiate and book new catering business, maintained contact with current accounts and arranged details of catering events
  • Tracked and monitored labor and food cost for each event and teamed with chef to design and develop creative food and beverage menus to meet and exceed customer expectations
Director of Sales, 03/2013 to 03/2016
Enchantment Resort Irvington, VA,
  • Reorganized the department by working with the President of Auberge Resorts
  • Developed an off premise catering department that will brought in an additional $500,000 in its first year
  • Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue
  • Strategically managed revenue streams by establishing sales targets, deployment strategies and go-to-market initiatives
  • Promoted products at trade shows across region, connecting with prospects and improving market penetration
Director of Catering & Conference Services, 07/2009 to 05/2013
St Regis Deer Valley City, STATE,
  • Developed Banquet and Catering menus during pre-opening with the Executive Chef
  • Worked on positioning the hotel within the local community to establish social and charitable opportunities
  • Coordinated photo shoots for publication in national wedding magazines such as Inside Weddings as well as Grace Ormond
  • Set up co marketing with St Regis Bahia Beach and Princeville to attend Wedding Shows in California promoting awareness of our new properties
  • Hired and trained the manager’s for Catering & Conference Services as well as Jean George Grill sales manager
  • Exceeded the catering budget by 500% in January 2011 and 110% for February 201
  • Made an impact during Sundance in 2011 by hosting Eddie Bauer/Airstream and as a result they make the Après Ski Party an annual Sundance event/over $100,000 for a one day event
Education and Training
Bachelor’s: General Business, Marketing, Expected in 05/1982
Western Illinois University - ,
Activities and Honors
  • Member, Alumni Association
Personal Information
Objective: , My background has entailed marketing most specifically in luxury resort destinations for new builds or renovations. Throughout my career I have worked to maintain excellent relationships within the corporate as well as the social market. I have worked hand in hand with ownership on many new projects keeping them updated as it relates to Sales & Marketing. Summary: , I am very passionate about my career and work hard to ensure that each event is flawless. I take ownership to make sure it is a positive reflection of the hotel as well as myself. Many of my client’s have stayed as friends and/or repeat guests. I am a very even tempered and can handle a large workload as well as a good problem solver.
References upon Request
Community: , Advisory Board for Hands on San Diego Team Leader for Father Joe’s Outreach Homeless Program Gala Committee Member for Grossmont Hospital Foundation President’s Volunteer Service Award
Additional Information
  • Major Accomplishments: , Manager of the Year The Royal Palms 1996 President’s Award Balboa Bay Club & Resort 2003 Leader of the Quarter St. Regis Deer Valley Nominated for Catering Team of the Year 2010 Starwood Hotels St. Regis Deer Valley 2012 Leader of the Year for Starwood Hotels St. Regis Deer Valley 2013

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School Attended
  • Western Illinois University
Job Titles Held:
  • Director of Events & Operations
  • Director of Catering Sales
  • Director of Sales
  • Director of Catering & Conference Services
  • Bachelor’s

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