International Recruiting & Staff Development MS Office (Word/Excel/PowerPoint/Access/Project), Various CRM platforms including Salesforce, Jenzabar, Onyx, Banner and Powerfaids
Director of Enrollment January 2015 to CurrentDomus Academy and NABA － Milan Tempe, IT AZ
Working remotely with frequent travel to Milan Italy, I oversee the Domestic and International enrollment teams along with the Admissions department for Domus Academy and NABA (Nuova Accademia di Belle Arti).
Developed and implemented a revised recruitment and contact strategy aimed at increasing the enrollment outcomes in 2015 while reducing the cost of enrollment (CPE).
Enrollment Consultant June 2014 to January 2015University of Saint Augustine － Saint Augustine, FL
Evaluated current enrollment and recruitment practices.
Developed and implemented revised recruitment strategies aimed at increasing the enrollment outcomes of USA's graduate and post-graduate programs in 2015.
Developed training resources used by the student-facing recruitment team.
Sales Manager March 2013 to January 2015Torrens University Australia － Adelaide Tempe, AUS, AZ
Selected to oversee sales, recruitment, staff development, and training for Torrens University Australia (TUA).
TUA is the first new university to be established in Australia in the past 20 years.
I assembled and currently lead a team of sales professionals that was tasked with market analysis, training development, and now sales/ recruitment for TUA.
Consulted on marketing approaches specific to the Asia-Pacific region, technology, operations, and new business development as part of this ongoing project.
Led sales team that achieved 130% of target during our first year of operation.
Enrollment Manager July 2005 to March 2013Walden University － Tempe, AZ
Progressed through a series of promotions, culminating in a position in Enrollment Management.
Successfully led teams ranging in size from 10 to 24 employees in the Health Science, Human Services, and Undergraduate Nursing verticals.
Selected to various leadership positions throughout my tenure including, Team Lead, Senior Mentor, First Team Representative and Enrollment Manager.
Achievement Highlights Earned repeated commendations for sales skill and sales leadership throughout +12-year career within the education industry.
Significant results include: Built and trained high-caliber sales teams in a number of new start-up and program verticals.
Recruited staff; led ongoing mentoring/training initiatives.
Viewed as an expert in consultative sales, customer care and closing best practices.
Exceeded targets in 2014 by 30%.
Conceived, developed and directed a series of sales training programs to enhance skills of student-facing teams at different Laureate Institutions including: Walden University, Torrens University Australia, University of Saint Augustine, Domus Academy and NABA.
Worked to instill a culture focused on customer relationship management, quality service and customer retention.
Received Top Enrollment Manager Award multiple times during tenure due to proven track record of success.
Received Teamwork award from Academic Advising for superior collaboration across departments.
Received First Team and Manager's Choice award due to teamwork and consistent performance as an Enrollment Advisor.
First Enrollment Manager to be selected to serve as a First Team representative, representing Enrollment within the School of Psychology.
Participated in program summits aimed at the identification and development of new programs within the College of Social and Behavioral Science.
Tasked with organizing and leading Walden's Annual Global Day of Service for the past several years in the Phoenix metropolitan area.
Successfully led projects benefiting Children's First Academy, Saint Mary's Food Bank, The Child Crisis Center and Habitat for Humanity.
Facilitated the growth and development of several employees who have gone on to hold leadership positions with Walden and various partner schools within the Laureate network of Universities.
Master of Business Administration : Leadership, May 2012Walden University － Minneapolis, MNLeadership
Bachelor of Interdisciplinary Studies : May 2001Arizona State University － Tempe, AZGPA: Deans ListDeans List
Academic, closing, Coaching, customer relationship management, CRM, customer care, Database Management, Forecasting, Team Development, leadership, Team Lead, Leadership Development, market analysis, marketing, Market, Mentor, mentoring, Access, Excel, MS Office, PowerPoint, Word, network, new business development, Nursing, Onyx, organizing, Process Management, Psychology, quality, Recruiting, recruitment, Sales, sales training, Staff Development, strategy, Strategic, Teamwork, training development