Director of Engineering Computing Resume Example
Enthusiastic IT Director with 20 years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in technical support issues and clear understanding of academic and research IT needs. Established reputation as sharp technology expert when working with customers to identify and deploy solutions. Known for inspiring management team members to excel and encouraging creative work solutions to improve on current processes
· Windows 10 and Server 2019 · MS Outlook and Apple mail client · Active Directory · Networking, TCPIP, DNS · VMWare and VDI Horizon · Team lead and team building · Server and data migration · Advise on technology procurement · Printers, scanners, NAS and other peripherals · Dell certified technician · Data backup and recovery · Process and operational improvement · Systems security and data encryption · Technology, Phishing and email scams training | · Office 2016 and 365 · Altiris, SCCM, WDS and MDT · Working knowledge of MS SQL · Desktop imaging · Excellent verbal and written communications · Customer service expert · Documentation · Computer software and hardware · Dell Enterprise desktops, laptops, workstations, servers and storage · Apple hardware and MAC OS · Software concurrent and standalone license servers · Project management · Central IT and vendor relationships |
University Of Houston - College Of Engineering – City , STATE
- Establish procedures for college IT support in areas of acceptable use of information resources, data and network security, connected devices, risk management, etc.
- Optimize IT support staff performance by providing tools, training, team building activities, resource allocation and infrastructure support.
- Establish and foster client relationships through consistent communication and effective contact with soft/hardware vendors, central IT, and other college IT cohorts.
- Advise different departments within the college on IT procurement, IT best practices, and IT security to achieve departmental excellence in academics and research
- Manage and scheduled desktop and server preventive maintenance programs to optimize system performance and security.
- Attend college operation meetings to share IT-related information and voice concerns to upper management.
- Meet with new academic and research faculty to advise on IT needs in order to meet academic and research goals
- Provide sound leadership and experience to desktop and server support teams to achieve staff annual performance goals
- Analyze, update and promote documentation to ensure business continuity and smooth staff turnover transitions to avoid disruption to IT support duties
University Of Houston - Cullen College Of Engineer – City , STATE
- Manage user support for information technology users throughout the college, includes support for instruction, personal computer, workstation and network support.
- Design, develop and implement training and user support programs for students, faculty and staff.
- Manage the financial and human resource activities of the college user services sector.
- Install and configure concurrent and standalone application license managers.
- Co-manage computer lab student staff, build and maintain lab computers for Engineering students, and maintain printers and supplies
- Install, configure, and maintain Engineering software and security on college computers, servers, and user accounts/profiles.
- Install, configure and maintain software, hardware and security on various Windows and MAC operating systems.
- Analyze computer needs of departments, and provide assessment of technology trends relating to computer systems and shared resources.
- Manage PCs and MACs on the network and in workgroups using Active Directory, Altiris, SCCM and other desktop management tools.
- Maintain server operations regarding applications, data storage, IIS, and print services.
- Perform backup and restore operations.
University Of Houston - College Of Engineering – City , STATE
- Supervise part-time student staff in computer lab; build and maintain PC lab for Engineering students.
- Install, configure, and maintain Engineering software and security on lab PCs.
- Analyze and diagnose computer user problems, as well as maintaining user accounts and profiles on the network
- Install and configure software/hardware components on various Windows and Mac operating systems.
- Analyze computer needs of department and provide assessment of technology trends in computer systems.
- Configure and maintain PCs and Macs on the network and in workgroups using Active Directory and other network tools.
- Maintain operations of application, data storage, IIS, and print servers.
- Perform security, software and hardware upgrades.
- Install and configure network and standalone application license management.
- Perform backup and restore operations on research workstations and servers.
University Of Houston - Cullen College Of Engineer – City , STATE
- Install and perform repairs to computer hardware, software, printers, scanners and other computer peripherals
- Troubleshoot wired and wireless network connectivity and security on desktops and mobile devices
- Provide remote technical support using Altiris Deployment Console, Remote Assistance, Windows Remote Desktop Protocol, Lync desktop sharing, etc.
- Evaluate and test compatibility of new programs with existing programs and systems.
- Develop and maintain current technical documentation for daily procedures and instructions.
- Configure and maintain security on Windows systems, assist in analysis of security compromised computer systems using various tools, and recommend appropriate security remediation
University of Houston - City, State
Curriculum: IT in Organizations; C, C++, HTML and VBScript programming, Systems Analysis, Business Data Communications and Networking, Database Systems Management (MS Access, SQL, and Oracle programming).
University of Houston - City, State
Curriculum: Compensation Systems, Human Resources, Selection and Staffing, International Environment of Business, Managerial Decision Making, Stress and Work, Organizational Behavior, International Comparative Management.
In depth knowledge of latest Windows operating systems; latest Windows Server operating systems; latest Office suite products; corporate and internet email protocols; knowledge of PCs and MACs including peripherals, soft/hardware configurations, troubleshooting, security and networking, desktop management and imaging software (Altiris and WDS/MDT).
Excellent communication (verbal & written), interpersonal, teamwork and team lead skills.
Dell certified technician
Training with Hilton Computer Strategies: Administering Windows NT
Training with Avatar Computer Solutions: Windows 2000 Active Directory
Training with Holland & Davis: The Institute for Change Leadership
Training with University of Houston Quality Management: Quality Improvement Team Training
College-designated Information Security Officer
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Resume Overview
School Attended
- University of Houston
Job Titles Held:
- Director of Engineering Computing
- Manager of College Information Services
- User Support Specialist 3
- User Support Specialist 2
Degrees
- Bachelor of Arts : Management Information Systems , 08/1999
Bachelor of Arts : Business Management, International Area Studies , 12/1996
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