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Director of Customer Success Resume Example

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DIRECTOR OF CUSTOMER SUCCESS
Professional Summary
Ambitious Director of Customer Success who is experienced with managing complex projects and driving productivity improvement and led a diverse teams to achieve company goals.
Skills
  • Excellent time management skills
  • Effective problem solver
  • Customer Relationship Management Software (CRM)
  • Exceptional interpersonal communication
  • Proactive
  • Process Driven
  • Microsoft Outlook, Word and Excel
  • Collaborative
  • Strategic
  • SaaS experience
Work History
Director of Customer Success, 01/2015 to Current
Pixlee Inc – San Francisco, CA

  • Managed and trained a team of customer success managers  
  • Facilitated inter-departmental communication to effectively provide customer success
  • Strong leader of customer success team
  • Provided accurate, specific and timely performance feedback for CSMs
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Fostered an environment which encouraged continual process improvements.
  • Devised and published metrics to measure the organization's success in delivering world-class customer service.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Customer Success Manager, 06/2013 to Current
Pixlee – San Francisco, CA
  • Managed 100+ accounts
  • First customer success manager 
  • Effective liaison between customers and internal departments
  • Integrated Quickbooks
  • Maintained up-to-date knowledge of product and service changes which led to quicker product adoption
  • Launched support center to reduce product fiction, and increase product education

Store Manager, 11/2010 to 04/2013
Tarzian West – Brooklyn, NY
  • Managed and oversaw a team of 10 people that were cross-departmental
  • Managed payroll and employee schedules
  • Increased revenue growth year over year by 25%
  • Increased productivity by implementing better software 
  • Introduced new processes to increase productivity by employees
  • Managed Inventory 

Retail Buyer, 06/2007 to 11/2010
Tarzian West for Housewares – Brooklyn, NY
  • Attended trade shows 
  • Managed Inventory for all types of goods
  • Kept store well stocked which increased sales

Education
Bachelor of Arts: Psychology, 2013
Hunter College - New York, New York
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Resume Overview

Companies Worked For:

  • Pixlee Inc
  • Pixlee
  • Tarzian West
  • Tarzian West for Housewares

School Attended

  • Hunter College

Job Titles Held:

  • Director of Customer Success
  • Customer Success Manager
  • Store Manager
  • Retail Buyer

Degrees

  • Bachelor of Arts : Psychology , 2013

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