Director of Customer Success Resume Example
Love this resume?Build Your Own Now
DIRECTOR OF CUSTOMER SUCCESS
Professional Summary
Ambitious Director of Customer Success who is experienced with managing complex projects and driving productivity improvement and led a diverse teams to achieve company goals.
Skills
|
|
Work History
Director of Customer Success, 01/2015
to Current
Ecivis Inc – Pasadena , CA
Ecivis Inc – Pasadena , CA
- Managed and trained a team of customer success managers
- Facilitated inter-departmental communication to effectively provide customer success
- Strong leader of customer success team
- Provided accurate, specific and timely performance feedback for CSMs
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
- Fostered an environment which encouraged continual process improvements.
- Devised and published metrics to measure the organization's success in delivering world-class customer service.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Customer Success Manager, 06/2013
to Current
Qlik – Essexville , MI
Qlik – Essexville , MI
- Managed 100+ accounts
- First customer success manager
- Effective liaison between customers and internal departments
- Integrated Quickbooks
- Maintained up-to-date knowledge of product and service changes which led to quicker product adoption
- Launched support center to reduce product fiction, and increase product education
Store Manager, 11/2010
to 04/2013
Sephora – Happy Valley , OR
Sephora – Happy Valley , OR
- Managed and oversaw a team of 10 people that were cross-departmental
- Managed payroll and employee schedules
- Increased revenue growth year over year by 25%
- Increased productivity by implementing better software
- Introduced new processes to increase productivity by employees
- Managed Inventory
Retail Buyer, 06/2007
to 11/2010
Omni Hotels – Fort Worth , TX
Omni Hotels – Fort Worth , TX
- Attended trade shows
- Managed Inventory for all types of goods
- Kept store well stocked which increased sales
Education
Bachelor of Arts: Psychology,
2013
Hunter College - City, State
Hunter College - City, State
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaksthat could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Word choice
- Measurable results
- Clear contact info
- Typos
Resume Overview
School Attended
- Hunter College
Job Titles Held:
- Director of Customer Success
- Customer Success Manager
- Store Manager
- Retail Buyer
Degrees
- Bachelor of Arts : Psychology , 2013
Similar Resumes
