Director of Client Support Services Division Resume Example
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DIRECTOR OF CLIENT SUPPORT SERVICES DIVISION
Professional Summary
Effective Human Services Director providing experienced leadership, innovative programdevelopment, community engagement, strategic planning, and project management.
Skills
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Work History
Director of Client Support Services Division, 01/2015 to Current
Community Solutions, Inc. – Dickson City , PA
Community Solutions, Inc. – Dickson City , PA
- Supervises client services and staffing to provide human services supports and housing to over 400 individuals, youth and families .
- Achieves high staff morale through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of supportive work environment.
- Provides organizational leadership to over 60 employees
- Works with community organizations and government agencies to increase programs outreach, outcomes and utilization.
- Focuses teams on developing innovative and cutting-edge approaches to client services at all levels with effective resource allocation and strategic planning.
- Provides in depth knowledge and training of Emergency Homelessness Response Systems and Supportive Housing
- Represents Agency interests with stakeholders
- Develops programs and monitored effectiveness against individual participant goals achievement and community outcomes.
- Serves on multiple community boards and in leadership teams
- Provides Trauma Responsive Crisis Prevention certification and training to agency staff.
- Provides supervision to Program and Department Directors
- Assists with Grant writing , fundraising and presentation.
Program Director, 10/2007 to 01/2015
Minnesota City Jobs – Minneapolis Park And Recreation Board , MN
Minnesota City Jobs – Minneapolis Park And Recreation Board , MN
- Developed Support Services programs for Permanent Supportive Housing Programs from ground up, laying out framework and defining roles.
- Provided ongoing direction and leadership for program goals and operations.
- Supervised over 45 professionals including directors , case managers, financial and compliance staff and front line services staff in 24 hour staffed facilities.
- Developed positions , interviewed and hired staff in all areas of human services to increase program strengths .
- Developed Quality Assurance Standards for programs
- Assisted in development of multifamily housing projects .
- Managed all aspects of contracted services for HUD, MHFA, DHS and County funded services programs.
- Oversee data and compliance management in electronic records keeping in HMIS, MHIS, MN-ITS, ESNAP, SAGE and Procentive Electronic Health Records.
- Oversee staff development through in-depth trainings, workshops, seminars and other learning opportunities.
Program and Business Manager , 01/2005 to 01/2008
RS EDEN -FRESH GROUNDS – City , STATE
RS EDEN -FRESH GROUNDS – City , STATE
- Developed strategic plan to transition funding and community support for Fresh Grounds coffee shop and vocational training program from Growing Home to RS EDEN.
- Completed development, funding , build out and program development of social entrepreneurial coffee shop and employment training program for youth with lived experience of homelessness
- Managed daily operations of busy neighborhood coffee shop
- Provided supervision to employees who were residents of attached supported housing program
- Assisted program participants with achieving career and learning goals.
- Recognized client employment barriers and devised strategies to resolve.
- Achieved 100% client employment
Community Development Coordinator, 01/2003 to 05/2005
Growing Home-FRESH GROUNDS – City , STATE
Growing Home-FRESH GROUNDS – City , STATE
- Developed program idea, business plan, fundraising idea for Social Entrepreneurial Business and Human Services Program to provide vocational training program for youth with lived experiences of homelessness
- Researched grants and performed grant writing tasks, successfully raised over $300,000 .
- Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness.
- Conferred with representatives of local community members and governmental representatives to assess and meet community needs.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Developed monthly schedules and assignments for volunteer staff.
Program Coordinator Children's Mental Health , 01/2000 to 01/2003
Canvas Health – City , STATE
Canvas Health – City , STATE
- Developed alternative community and peer supported resource network for families whose children live with SED diagnosis in Washington County, MN
- Coordinated monthly community development and support meetings
- Educated over 90 families in Washington county program resources.
- Conducted monthly community workshops to promote different programs and educate public on available services.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Education
Psychology And Counseling Services , 2004
St. Mary's University - City
St. Mary's University - City
- Completed continuing education graduate level coursework in Psychology, Substance Use Disorders, Human Development, Mental Health Diagnosis, and Counseling Technique's
Bachelor of Science: Business Management, 1998
National American University - Rapid City - City, State
National American University - Rapid City - City, State
- Summa cum laude graduate
Certifications
- Certified Trauma Responsive Crisis Prevention Trainer (CPI), Crisis Prevention Institute, Milwaukee WI . 2018-current
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Resume Overview
School Attended
- St. Mary's University
- National American University - Rapid City
Job Titles Held:
- Director of Client Support Services Division
- Program Director
- Program and Business Manager
- Community Development Coordinator
- Program Coordinator Children's Mental Health
Degrees
- Psychology And Counseling Services , 2004
Bachelor of Science : Business Management , 1998
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