director of client support services division resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Effective Human Services Director providing experienced leadership, innovative program development, community engagement, strategic planning, and project management.

  • Contract Management
  • Budgeting
  • Staff Training &Development
  • Relationship-Building
  • Program Development
  • Multidisciplinary Team Collaboration
  • Verbal and Written Communication
  • Grant Writing
  • Teamwork
  • Client Needs Assessments
  • Client Relationships
  • Client Group Facilitation
Work History
01/2015 to Current Director of Client Support Services Division Community Solutions, Inc. | Dickson City, PA,
  • Supervises client services and staffing to provide human services supports and housing to over 400 individuals, youth and families .
  • Achieves high staff morale through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of supportive work environment.
  • Provides organizational leadership to over 60 employees
  • Works with community organizations and government agencies to increase programs outreach, outcomes and utilization.
  • Focuses teams on developing innovative and cutting-edge approaches to client services at all levels with effective resource allocation and strategic planning.
  • Provides in depth knowledge and training of Emergency Homelessness Response Systems and Supportive Housing
  • Represents Agency interests with stakeholders
  • Develops programs and monitored effectiveness against individual participant goals achievement and community outcomes.
  • Serves on multiple community boards and in leadership teams
  • Provides Trauma Responsive Crisis Prevention certification and training to agency staff.
  • Provides supervision to Program and Department Directors
  • Assists with Grant writing , fundraising and presentation.
10/2007 to 01/2015 Program Director Minnesota City Jobs | Minneapolis Park And Recreation Board, MN,
  • Developed Support Services programs for Permanent Supportive Housing Programs from ground up, laying out framework and defining roles.
  • Provided ongoing direction and leadership for program goals and operations.
  • Supervised over 45 professionals including directors , case managers, financial and compliance staff and front line services staff in 24 hour staffed facilities.
  • Developed positions , interviewed and hired staff in all areas of human services to increase program strengths .
  • Developed Quality Assurance Standards for programs
  • Assisted in development of multifamily housing projects .
  • Managed all aspects of contracted services for HUD, MHFA, DHS and County funded services programs.
  • Oversee data and compliance management in electronic records keeping in HMIS, MHIS, MN-ITS, ESNAP, SAGE and Procentive Electronic Health Records.
  • Oversee staff development through in-depth trainings, workshops, seminars and other learning opportunities.
01/2005 to 01/2008 Program and Business Manager RS EDEN -FRESH GROUNDS | City, STATE,
  • Developed strategic plan to transition funding and community support for Fresh Grounds coffee shop and vocational training program from Growing Home to RS EDEN.
  • Completed development, funding , build out and program development of social entrepreneurial coffee shop and employment training program for youth with lived experience of homelessness
  • Managed daily operations of busy neighborhood coffee shop
  • Provided supervision to employees who were residents of attached supported housing program
  • Assisted program participants with achieving career and learning goals.
  • Recognized client employment barriers and devised strategies to resolve.
  • Achieved 100% client employment
01/2003 to 05/2005 Community Development Coordinator Growing Home-FRESH GROUNDS | City, STATE,
  • Developed program idea, business plan, fundraising idea for Social Entrepreneurial Business and Human Services Program to provide vocational training program for youth with lived experiences of homelessness
  • Researched grants and performed grant writing tasks, successfully raised over $300,000 .
  • Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness.
  • Conferred with representatives of local community members and governmental representatives to assess and meet community needs.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Developed monthly schedules and assignments for volunteer staff.
01/2000 to 01/2003 Program Coordinator Children's Mental Health Canvas Health | City, STATE,
  • Developed alternative community and peer supported resource network for families whose children live with SED diagnosis in Washington County, MN
  • Coordinated monthly community development and support meetings
  • Educated over 90 families in Washington county program resources.
  • Conducted monthly community workshops to promote different programs and educate public on available services.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Expected in 2004 to to | Psychology And Counseling Services St. Mary's University , Minneapolis, MN, GPA:
  • Completed continuing education graduate level coursework in Psychology, Substance Use Disorders, Human Development, Mental Health Diagnosis, and Counseling Technique's
Expected in 1998 to to Bachelor of Science | Business Management National American University - Rapid City, Rapid City, SD GPA:
  • Summa cum laude graduate
  • Certified Trauma Responsive Crisis Prevention Trainer (CPI), Crisis Prevention Institute, Milwaukee WI . 2018-current

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Resume Overview

School Attended

  • St. Mary's University
  • National American University - Rapid City

Job Titles Held:

  • Director of Client Support Services Division
  • Program Director
  • Program and Business Manager
  • Community Development Coordinator
  • Program Coordinator Children's Mental Health


  • Bachelor of Science

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