Director Of Client Support Services Division Resume Example Company Name

DIRECTOR OF CLIENT SUPPORT SERVICES DIVISION

Professional Summary

Effective Human Services Director providing experienced leadership, innovative program development, community engagement, strategic planning, and project management.

Skills

Contract Management
Budgeting
Staff Training &Development
Relationship-Building
Program Development
Multidisciplinary Team Collaboration

Verbal and Written Communication
Grant Writing
Teamwork
Client Needs Assessments
Client Relationships
Client Group Facilitation

Work History

Director of Client Support Services Division, 01/2015 to Current
Company Name – City, State

Supervises client services and staffing to provide human services supports and housing to over 400 individuals, youth and families .
Achieves high staff morale through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of supportive work environment.
Provides organizational leadership to over 60 employees
Works with community organizations and government agencies to increase programs outreach, outcomes and utilization.
Focuses teams on developing innovative and cutting-edge approaches to client services at all levels with effective resource allocation and strategic planning.
Provides in depth knowledge and training of Emergency Homelessness Response Systems and Supportive Housing
Represents Agency interests with stakeholders
Develops programs and monitored effectiveness against individual participant goals achievement and community outcomes.
Serves on multiple community boards and in leadership teams
Provides Trauma Responsive Crisis Prevention certification and training to agency staff.
Provides supervision to Program and Department Directors
Assists with Grant writing , fundraising and presentation.

Program Director, 10/2007 to 01/2015
Company Name – City, State

Developed Support Services programs for Permanent Supportive Housing Programs from ground up, laying out framework and defining roles.
Provided ongoing direction and leadership for program goals and operations.
Supervised over 45 professionals including directors , case managers, financial and compliance staff and front line services staff in 24 hour staffed facilities.
Developed positions , interviewed and hired staff in all areas of human services to increase program strengths .
Developed Quality Assurance Standards for programs
Assisted in development of multifamily housing projects .
Managed all aspects of contracted services for HUD, MHFA, DHS and County funded services programs.
Oversee data and compliance management in electronic records keeping in HMIS, MHIS, MN-ITS, ESNAP, SAGE and Procentive Electronic Health Records.
Oversee staff development through in-depth trainings, workshops, seminars and other learning opportunities.

Program and Business Manager , 01/2005 to 01/2008
Company Name – City, State

Developed strategic plan to transition funding and community support for Fresh Grounds coffee shop and vocational training program from Growing Home to RS EDEN.
Completed development, funding , build out and program development of social entrepreneurial coffee shop and employment training program for youth with lived experience of homelessness
Managed daily operations of busy neighborhood coffee shop
Provided supervision to employees who were residents of attached supported housing program
Assisted program participants with achieving career and learning goals.
Recognized client employment barriers and devised strategies to resolve.
Achieved 100% client employment

Community Development Coordinator, 01/2003 to 05/2005
Company Name – City, State

Developed program idea, business plan, fundraising idea for Social Entrepreneurial Business and Human Services Program to provide vocational training program for youth with lived experiences of homelessness
Researched grants and performed grant writing tasks, successfully raised over $300,000 .
Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness.
Conferred with representatives of local community members and governmental representatives to assess and meet community needs.
Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Developed monthly schedules and assignments for volunteer staff.

Program Coordinator Children's Mental Health , 01/2000 to 01/2003
Company Name – City, State

Developed an alternative community and peer supported resource network for families whose children live with an SED diagnosis in Washington County,MN
Coordinated monthly community development and support meetings
Educated over 90 families in Washington county program resources.
Conducted monthly community workshops to promote different programs and educate public on available services.
Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.

Education

Psychology And Counseling Services St. Mary's University - City

Completed continuing education graduate level coursework in Psychology, Substance Use Disorders, Human Development, Mental Health Diagnosis, and Counseling Technique's

Bachelor of Science: Business ManagementNational American University - Rapid City - City, State

Summa cum laude graduate

Certifications

Certified Trauma Responsive Crisis Prevention Trainer (CPI), Crisis Prevention Institute, Milwaukee WI . 2018-current

Resume Overview

School Attended

St. Mary's University
National American University - Rapid City

Job Titles Held:

Director of Client Support Services Division
Program Director
Program and Business Manager
Community Development Coordinator
Program Coordinator Children's Mental Health

Degrees

Psychology And Counseling Services
Bachelor of Science : Business Management

Director of Client Support Services Division Resume Example

Resume Score: 80%

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