director of client support services division resume example with 18+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Effective Human Services Director providing experienced leadership, innovative program development, strategic planning, and project management. Strong people management skills and ability to coach, lead and develop employees with a demonstrated passion for applying best practices to drive excellence and positive outcomes.

  • Contract Management
  • Budgeting
  • Staff Training &Development
  • Relationship-Building
  • Program Development and Management
  • Multidisciplinary Team Collaboration
  • Verbal and Written Communication
  • Homelessness Response Systems
  • Housing Development
  • Case Management Supervision
  • Grant Writing
  • Teamwork
  • Client Needs Assessments
  • Client Relationships
  • Client Group Facilitation
  • Community Engagement
St. Mary's University Minneapolis, MN, Expected in : Psychology And Counseling Services - GPA :
  • Completed continuing education graduate level coursework in Psychology, Substance Use Disorders, Human Development, Mental Health Diagnosis, and Counseling Technique's
National American University - Rapid City Rapid City, SD Expected in Bachelor of Science : Business Management - GPA :
  • Summa cum laude graduate
  • Certified Trauma Responsive Crisis Prevention Trainer (CPI), Crisis Prevention Institute, Milwaukee WI . 2018-current
Work History
Hospice Of Chattanooga - Director of Client Support Services Division
Cleveland, TN, 01/2015 - Current
  • Supervises client services and staffing to provide human services supports and housing to over 400 individuals, youth and families .
  • Achieves high staff morale through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of supportive work environment.
  • Provides organizational leadership to over 60 employees
  • Works with community organizations and government agencies to increase programs outreach, outcomes and utilization.
  • Focuses teams on developing innovative and cutting-edge approaches to client services at all levels with effective resource allocation and strategic planning.
  • Provides in depth knowledge and training of Emergency Homelessness Response Systems and Supportive Housing
  • Represents Agency interests with stakeholders
  • Develops programs and monitored effectiveness against individual participant goals achievement and community outcomes.
  • Serves on multiple community boards and in leadership teams
  • Provides Trauma Responsive Crisis Prevention certification and training to agency staff.
  • Provides supervision to Program and Department Directors
  • Assists with Grant writing , fundraising and presentation.
Minnesota City Jobs - Program Director
Blaine, MN, 10/2007 - 01/2015
  • Developed Support Services programs for Permanent Supportive Housing Programs from ground up, laying out framework and defining roles.
  • Provided ongoing direction and leadership for program goals and operations.
  • Supervised over 45 professionals including directors , case managers, financial and compliance staff and front line services staff in 24 hour staffed facilities.
  • Developed positions , interviewed and hired staff in all areas of human services to increase program strengths .
  • Developed Quality Assurance Standards for programs
  • Assisted in development of multifamily housing projects .
  • Managed all aspects of contracted services for HUD, MHFA, DHS and County funded services programs.
  • Oversee data and compliance management in electronic records keeping in HMIS, MHIS, MN-ITS, ESNAP, SAGE and Procentive Electronic Health Records.
  • Oversee staff development through in-depth trainings, workshops, seminars and other learning opportunities.
RS EDEN -FRESH GROUNDS - Program and Business Manager
City, STATE, 01/2005 - 01/2008
  • Developed strategic plan to transition funding and community support for Fresh Grounds coffee shop and vocational training program from Growing Home to RS EDEN.
  • Completed development, funding , build out and program development of social entrepreneurial coffee shop and employment training program for youth with lived experience of homelessness
  • Managed daily operations of busy neighborhood coffee shop
  • Provided supervision to employees who were residents of attached supported housing program
  • Assisted program participants with achieving career and learning goals.
  • Recognized client employment barriers and devised strategies to resolve.
  • Achieved 100% client employment
Growing Home-FRESH GROUNDS - Community Development Coordinator
City, STATE, 01/2003 - 05/2005
  • Developed program idea, business plan, fundraising idea for Social Entrepreneurial Business and Human Services Program to provide vocational training program for youth with lived experiences of homelessness
  • Researched grants and performed grant writing tasks, successfully raised over $300,000 .
  • Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness.
  • Conferred with representatives of local community members and governmental representatives to assess and meet community needs.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Developed monthly schedules and assignments for volunteer staff.

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Resume Overview

School Attended

  • St. Mary's University
  • National American University - Rapid City

Job Titles Held:

  • Director of Client Support Services Division
  • Program Director
  • Program and Business Manager
  • Community Development Coordinator


  • Bachelor of Science

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