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director of client support services division resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Effective Human Services Director providing experienced leadership, innovative program development, strategic planning, and project management. Strong people management skills and ability to coach, lead and develop employees with a demonstrated passion for applying best practices to drive excellence and positive outcomes.

Skills
  • Contract Management
  • Budgeting
  • Staff Training &Development
  • Relationship-Building
  • Program Development and Management
  • Multidisciplinary Team Collaboration
  • Verbal and Written Communication
  • Homelessness Response Systems
  • Housing Development
  • Case Management Supervision
  • Grant Writing
  • Teamwork
  • Client Needs Assessments
  • Client Relationships
  • Client Group Facilitation
  • Community Engagement
Education
St. Mary's University Minneapolis, MN, Expected in : Psychology And Counseling Services - GPA :
  • Completed continuing education graduate level coursework in Psychology, Substance Use Disorders, Human Development, Mental Health Diagnosis, and Counseling Technique's
National American University - Rapid City Rapid City, SD Expected in Bachelor of Science : Business Management - GPA :
  • Summa cum laude graduate
Certifications
  • Certified Trauma Responsive Crisis Prevention Trainer (CPI), Crisis Prevention Institute, Milwaukee WI . 2018-current
Work History
Hospice Of Chattanooga - Director of Client Support Services Division
Cleveland, TN, 01/2015 - Current
  • Supervises client services and staffing to provide human services supports and housing to over 400 individuals, youth and families .
  • Achieves high staff morale through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of supportive work environment.
  • Provides organizational leadership to over 60 employees
  • Works with community organizations and government agencies to increase programs outreach, outcomes and utilization.
  • Focuses teams on developing innovative and cutting-edge approaches to client services at all levels with effective resource allocation and strategic planning.
  • Provides in depth knowledge and training of Emergency Homelessness Response Systems and Supportive Housing
  • Represents Agency interests with stakeholders
  • Develops programs and monitored effectiveness against individual participant goals achievement and community outcomes.
  • Serves on multiple community boards and in leadership teams
  • Provides Trauma Responsive Crisis Prevention certification and training to agency staff.
  • Provides supervision to Program and Department Directors
  • Assists with Grant writing , fundraising and presentation.
Minnesota City Jobs - Program Director
Blaine, MN, 10/2007 - 01/2015
  • Developed Support Services programs for Permanent Supportive Housing Programs from ground up, laying out framework and defining roles.
  • Provided ongoing direction and leadership for program goals and operations.
  • Supervised over 45 professionals including directors , case managers, financial and compliance staff and front line services staff in 24 hour staffed facilities.
  • Developed positions , interviewed and hired staff in all areas of human services to increase program strengths .
  • Developed Quality Assurance Standards for programs
  • Assisted in development of multifamily housing projects .
  • Managed all aspects of contracted services for HUD, MHFA, DHS and County funded services programs.
  • Oversee data and compliance management in electronic records keeping in HMIS, MHIS, MN-ITS, ESNAP, SAGE and Procentive Electronic Health Records.
  • Oversee staff development through in-depth trainings, workshops, seminars and other learning opportunities.
RS EDEN -FRESH GROUNDS - Program and Business Manager
City, STATE, 01/2005 - 01/2008
  • Developed strategic plan to transition funding and community support for Fresh Grounds coffee shop and vocational training program from Growing Home to RS EDEN.
  • Completed development, funding , build out and program development of social entrepreneurial coffee shop and employment training program for youth with lived experience of homelessness
  • Managed daily operations of busy neighborhood coffee shop
  • Provided supervision to employees who were residents of attached supported housing program
  • Assisted program participants with achieving career and learning goals.
  • Recognized client employment barriers and devised strategies to resolve.
  • Achieved 100% client employment
Growing Home-FRESH GROUNDS - Community Development Coordinator
City, STATE, 01/2003 - 05/2005
  • Developed program idea, business plan, fundraising idea for Social Entrepreneurial Business and Human Services Program to provide vocational training program for youth with lived experiences of homelessness
  • Researched grants and performed grant writing tasks, successfully raised over $300,000 .
  • Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness.
  • Conferred with representatives of local community members and governmental representatives to assess and meet community needs.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Developed monthly schedules and assignments for volunteer staff.

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Resume Overview

School Attended

  • St. Mary's University
  • National American University - Rapid City

Job Titles Held:

  • Director of Client Support Services Division
  • Program Director
  • Program and Business Manager
  • Community Development Coordinator

Degrees

  • Bachelor of Science

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