director of client relations resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Accomplished Client Relations Executive with over 20 years of experience with diversified relationships among distribution partners within the healthcare industry. Ability to oversee business development opportunities engaging in brand loyalty and retention. Collaboration amongst departments to drive strategic goals both internally and externally. Perform team building activities to enhance efficiencies of providing solutions to customers. Passionate about applying excellent organization and communication skills to manage and lead teams. Proficient in using independent decision-making abilities to positively impact company success, goals, sales, and alignment.
Skills
Strategic Planning and Alignment
Client Relationship Management
Negotiation
Pricing Structures and Schedules
Inventory Management and Planning
Staff Management and Development
Project Management and Organization
Detail and Goal Oriented
Operations consultant
Supply Chain Coordinator
Purchasing
Accounts Payable / Receivable
Employee Performance Evaluations
Customer Complaint Resolution
Interdepartmental Collaboration
Operating Procedures and Policies
Work History
Director of Client Relations, 01/2006 - Current Refinitiv – Hartland, WI,
Coordinate and network at National Sales Meetings, Trade Shows, and Conferences with National Distributors
Actively prepared and negotiated sales initiatives and contracts with National Distribution Partners and Government teams
Marketed SPD and OR products to targeted audiences at trade shows and events
Organize and initiate monthly and quarterly meetings with variety of distribution partners and initiate action task objectives
Cultivate and promote business development opportunities with distribution partners
Develop sales strategies for increasing growth 10-21%
Analyze competitive solutions and maintain competitive market comparisons and evaluations
Grew market penetration and sales figures by leveraging supplier relationships and overseeing negotiations resulting in 33% revenue increase.
Promote referral lead program with distribution partners to increase sales 10-20%
Spearheaded activities and meetings with operations to resolve issues, efficiencies, and restructuring to improve and provide exceptional customer service.
Collaborate and direct interdepartmental communication and projects
Create and educate knowledge base to offer staff and customers immediate informational access to products, services and organization
Develop and trained standard operating procedures and document workflows for current and future process steps
Assess individual client situations and make targeted recommendations for products and services to resolve specific situations
Maintain and guide communication with consumers to identify opportunities to deliver value add services to client relationships
Facilitate launching of (2) new divisions
Identified opportunities to improve business process flows and overall departmental productivity
Aided in implementing (3) ERP systems
Customer Service Supervisor, - Thi E-Commerce – Dundee, OH,
Direct training, coaching, and retraining of employees to refine performance and enhance business results
Prepare estimates for new products and services and composed budgets
Adaptable and diversified in multitude of plant operation settings, Inspired and mentored team of seven with day-to-day customer service operations to drive productivity
Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction
Conferred with sales teams and team leaders to communicate targets, capitalize revenue and streamline promotional strategies
Compiled and analyzed customer feedback data to develop new strategies and corrective action plans
Capitalized on multiple upsell opportunities with new and potential customers, contributing to 140% increase in revenues
Assessed and authenticated customer exchanges, voids and returns
Monitored customer service operations to assess agent performance and provide feedback
Managed 5-7 employees
Interpreted management directives to define and document administrative staff processes
Purchasing Coordinator, - Builders Firstsource, Inc. – Sumter, SC,
Monitored all purchase requisitions and handled adjustments with vendors
Implemented policies to reduce cost and eliminate waste
Collaborated with internal and external customers and managed all pricing and availability of all products
Computed and created purchase orders in Intuitive ERP system to monitor stock levels, verify purchase requisitions, and expedite customer orders
Negotiated policies and contracts with vendors to maximize optimal pricing and consistent availability
Corresponded frequently with vendors to manage orders and verify revisions on purchase orders
Reviewed order updates to identify best practices aligned with corporate goals
Collaborate and develop relationships with suppliers
Assessed areas of service concern and developed improvement plans
Oversee and ensure inventory maintained at optimum levels
Managed $1.5M - $2M in inventory
Checked items received against items ordered by verifying receipts
Accounts receivable
Executive Assistant Manager, 08/1995 - 01/2006 Mckinsey – San Francisco, CA,
Oversaw daily operations of store including but not limited to managing employees, store finances, inventory control, and strategic merchandising
Developed and implemented strategies resulting in reduced inventory by 12 days with increase of 25% in sales
Managed $400,000.00 inventory control
Complete merchandise resets and revisions according to planograms
Strategically merchandise products based on customer sales, projections, demographics, and use
Coordinate daily duties to employees
Manage personnel work schedules
Communicate effectively with customers, vendors, and employees
Interview, hire, and terminate employees
Supervise, train, and develop employees
Education
Bachelor of Science: Marketing And Sales, Expected in - Missouri State University - Springfield, MO, GPA: Status -
Minor: Computer Information Systems / Spanish Proficiency
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