LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Director of Client Relations
Please provide a type of job or location to search!
SEARCH

Director of Client Relations Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
A
DIRECTOR OF CLIENT RELATIONS
Professional Summary

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Accomplished and well-versed in operational and team leadership. 10 years' experience developing new strategic initiatives to meet business needs and exceed customer expectations.

Skills
  • Microsoft Office proficiency
  • Adept multi-tasker
  • Strong organizational skills
  • Strategic planning
  • Meticulous attention to detail 
  • Analytical problem solving
  • Time management



  • Professional and mature
  • Active listening skills
  • Energetic work attitude
  • Customer service expert
  • Telecommunication skills
  • Results-oriented  team player
  • Dedicated team player
Experience
Director of Client Relations
Irving, TX
Smart Auto Leasing/Nov 2016 to May 2017
  • Assisted President with development of the Business Development Center.
  • Expertly planned, coordinated, organized and directed all operations of the business development center.
  • Assisted the President with the development of the call center's operations, quality and training processes.
  • Served as liaison between management, sale team, and office staff.
  • Administered, directed and coordinated sales team.
  • Developed effective relationships with all sales professionals through clear communication.
  • Implemented standards and methods to measure the effectiveness of the call center.
  • Directed the installation of improved work methods and procedures to achieve objectives.
  • Diligently monitored the call center to improve performance and maintain high standards of care.
  • Regularly evaluated employee performance, provided feedback, assisted, and coached.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Worked directly with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Corresponded with upper management to ensure key client deliverables and revenue goals were met.
  • Maintained up-to-date records at all times.
  • Ran reports and supplied data to fulfill customer report requirements.


Preferred Client Manager
Arlington, TX
Autoflex Leasing/Jan 2011 to Nov 2016
  • Assisted with the development of the call center's operations, quality and training processes.
  • Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
  • Developed effective relationships with all call center departments through clear communication.
  • Developed new client retention strategies resulting in an increase of sales.
  • Improved retention customer ratings.
  • Developed marketing strategies and campaigns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Built customer loyalty by placing follow-up calls.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed inquiries in a timely and accurate fashion.
  • Served as liaison between customers and sales staff.
  • Recommended and helped customers select a vehicle based on their needs.
  • Trained new employees on company retention service standards.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Ran reports and supplied data to fulfill management requirements.
  • Maintained up-to-date records at all times.
Business Development Representative
Dallas, TX
Auto City /Sep 2008 to Dec 2010
  • Assisted in the start up of the Business Development Center.
  • Increased monthly sales by implementing strategies to develop and expand new/existing customer base.
  • Generated new sales opportunities through direct and telephone selling and emails.
  • Answered customer questions regarding products, prices and availability.
  • Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems.
  • Identified, coordinated and participated in client relationship-building meetings.
  • Contacted new and existing customers to discuss how specific products could meet their needs.
  • Generated new accounts by implementing effective networking.
  • Developed a new customer base.
  • Maintained up-to-date knowledge of industry.
Office Manager
Hurst, Tx
Easy Moving Company/Mar 2007 to Jul 2008
  • Generated leads for new sales through telephone and email contact with customers.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Addressed website inquiries daily, converted most inquiries into sales.
  • Maintained up-to-date knowledge of policies regarding payments, cancelations, or any damages.
  • Created new processes and systems for increasing customer service satisfaction.
  • Earned “Top Seller”
  • Excelled in exceeding daily goals.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Computed accurate pricing.
  • Expressed appreciation and invited customers to return.
  • Managed quality communication, customer support for each client.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Assisted customers with complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Developed new customer prospects/referrals.
  • Executed outbound calls to recent/older inquiries whichwould resulting in increase in sales. 
  • Screened telephone calls and inquiries and directed them as appropriate.
  • Organized personal and professional calendars and supplied reminders of upcoming meetings and events.
  • Handled incoming and outgoing correspondence, including mail, email and faxes.
  • Traveled with the VP to take notes on all onsite bids.
  • Managed payroll and time and attendance systems.
  • Responded to employee inquiries regarding payroll and timekeeping.
Education and Training
High School Diploma: BasicAzle High school2005Azle, TX, United States
Activities and Honors

Volunteer at Union Gospel Mission Volunteer at SPCA Waxahachie Employee of the month at Autoflex LeasingEmployee of the year at Autoflex Leasing Employee of the month at Auto City Employee of the year at Auto City Award winning customer service skills at Auto City

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Smart Auto Leasing
  • Autoflex Leasing
  • Auto City
  • Easy Moving Company

School Attended

  • Azle High school

Job Titles Held:

  • Director of Client Relations
  • Preferred Client Manager
  • Business Development Representative
  • Office Manager

Degrees

  • High School Diploma : Basic

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Director-of-Client-Relations-resume-sample

Director of Client Relations

Rooke Capital Management

Calabasas, California

VP-of-Business-Development/Director-of-Client-Relations-resume-sample

VP of Business Development/Director of Client Relations

THE HAVEN AT PISMO/ Haven Wellness

Grovetown, Georgia

Marketing-Director-&-Client-Relations-resume-sample

Marketing Director & Client Relations

Elite Land Title

Bellefontaine, Ohio

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.