Director Of Client Care Practice Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Motivated individual contributor with mindset of being resourceful, having independent focus and drive related to being self-disciplined. Skilled in establishing and cultivating effective partnerships, and maintaining business relationships. Well trained Plastic Surgery Practice Manager, Coordinator and Director of Patient Care offering vast experience in medical operations, excellent interpersonal communication skills and the organizational savvy who proudly maintains a highly productive, efficient and quality driven environment at all times.

  • Over 10 Years Experience
  • Sales & Business Acumen
  • Extensive Knowledge of Aesthetics
  • Industry Networking & Collaboration
  • Strategic Sourcing & Marketing
  • Concierge Style Customer Focus
  • Critical Thinking & Analytical Skills
  • Plastic and Cosmetic Surgery Experience
  • Skin Care Product/Treatment Expertise
  • Strong Business Development & Conversion
Work History
Director of Client Care, Practice Manager, 06/2018 to 03/2020
Coastal MedicalProvidence, RI,
  • Developed and maintained electronic record management systems to analyze and process data in EMR programs, Nextech and Follow that Patient.
  • Lead efforts for hiring, onboarding, and training for Clinical Staff and Representatives.
  • Developed policies and procedures for effective practice management and business development.
  • Responsible for scheduling all surgeries for surgeon, surgery center, anesthesia, after care and patient accommodations.
  • Concierge level service for each patient in assisting with travel, transportation, accommodations, financials, pre & post op care, labs, prescriptions, drain & suture procedures, and pre & post op IV therapies and skincare treatments.
  • Devised strategic treatment patient plans that lead to 100% execution creating 30%+ YoY average sales growth in skincare products, supplies.
  • Acted as central resource to lead development training for new acquired product lines through vendor1/1, group, doctor usage.
  • Spearheaded tactical business drivers to improve KPI levels for financing, collection, surgical conversion rates, adding post surgical skincare product lines for both the office and surgical center.
  • Coordinated launch for new digital customer survey experience resulting in achieving highest performance metrics for surgery center.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Practice Manager, 01/2016 to 02/2018
Palmetto InfusionWinston Salem, NC,
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
  • Supervised team of 25 office personnel.
  • Maintained complete oversight of daily procedures for both Medical Office and Medical Aesthetics Spa.
  • Responsible for vendor partnerships, products, treatment coordination with providers, marketing, and sales.
  • Provided financial growth for MedSpa by planning and executing events on a quarterly basis. Planned and executed growth strategies for business development.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Produced monthly financial reports including income statements, balance sheets and cash flow statements for presentation to Doctor.
  • Continuously reached monthly sales goals for MedSpa and Plastic Surgery practice.
Patient Care Coordinator, 02/2014 to 01/2016
Dr. Charles S. Lee, MD FACSCity, STATE,
  • Acted as main point of contact for patients, doctors and surgical center staff by closely reviewing medical charts and maintaining high levels of communication.
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
  • Explained upcoming treatment/surgical preparation, pre and post op instructions, financial requirements, prescription medications, and all relevant information to patients.
  • Responsible for managing patient care, surgical conversions, surgical scheduling, consultative process, follow up processes, and increasing revenue.
  • Efforts and duties helped increase surgical conversion rates by 44%
  • Sent and handled electronic requests for new medications and medication refills.
  • Delivered excellent patient experiences, increase in positive patient reviews and surveys.
Bachelor of Science: Marketing And Management, Expected in
The Art Institute - Santa Monica, CA,
Associate of Science: Pharmacy Technology, Expected in
United Education Institute - Huntington Park, CA
Certificate: Medical Assistant, Expected in
US Career Institute - Los Angeles, CA ,
Certificate: Coolsculpting Certified Provider, Expected in
Zeltiq Coolsculpting - San Jose, CA ,

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Resume Overview

School Attended
  • The Art Institute
  • United Education Institute
  • US Career Institute
  • Zeltiq Coolsculpting
Job Titles Held:
  • Director of Client Care, Practice Manager
  • Practice Manager
  • Patient Care Coordinator
  • Bachelor of Science
  • Associate of Science
  • Certificate
  • Certificate