Director of Client Care Resume Example
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DIRECTOR OF CLIENT CARE
Skills
- Records management
- Patient safety
- Employee retention strategies
- Fundraising and major donor development
- Quality assurance controls
- Schedule management
- Customer service
- Organization
- Team building
- Communications
Education and Training
06/2017
High School Diploma
Pennsbury High SchoolCity, State
Expected in 05/2022
Bachelor of Science - Nursing
Buck County Community CollegeCity, State
Summary
Ambitious student pursuing Nursing degree eager to contribute developed knowledge in Customer Service role. Skilled in scheduling appointments and handling customer complaints. Indecent working with minimal supervision needed.
.Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Experience
Director of Client CareAmerican Psychological Association | Las Vegas , NV06/2019 - Current
- Coordinated delivery of exceptional patient care by evaluating workflows and facilitating Appointment changes due to staff scheduling.
- Worked closely with store manager to maintain day-to-day operations.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Reviewed account and service histories to identify trends and issues.
- Documented conversations with customers to track requests, problems and solutions.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Delivered service and support to each customer, paving way for future business opportunities.
Server /BartenderHooters | City , STATE02/2017 - 03/2020
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Collaborated with host, bus person and cook to efficiently serve food and beverage options.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Calculated charges, issued table checks and collected payments from customers.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Customer Service/Retail KeyholderIsland Sun Tanning & Spa | City , STATE02/2015 - 08/2019
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Recommended optimal merchandise based on customer needs and desires.
- Recommended merchandise to customers based on needs and preferences.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Educated customers on product and service offerings.
- Stayed up to date on store promotions, payment policies and security practices.
- Mixed and matched paints according to customer specifications.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recognized by management for providing exceptional customer service.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Assessed customer needs and upsold products and services to maximize sales.
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Resume Overview
School Attended
- Pennsbury High School
- Buck County Community College
Job Titles Held:
- Director of Client Care
- Server /Bartender
- Customer Service/Retail Keyholder
Degrees
- High School Diploma
Bachelor of Science - Nursing
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