Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Coordinated community service programs to meet critical social needs. Knowledgeable about organizing referrals, offering direct support and orchestrating effective outreach. Skilled at cultivating strong partnerships to advance organizational objectives.

  • Readmission reduction
  • Care coordination
  • InterQual admissions criteria
  • Quality Management
  • Client needs assessments
  • Interviewing skills
  • Written and verbal communication
Work History
09/2011 to Current Director of Case Management Select Medical Corporation | Aventura, FL,
  • Structured standardized case management processes to comply with regulatory agency statutes and standards.
  • Managed and monitored program activities and evaluated quality for improvement recommendations.
  • Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
  • Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
09/2019 to 10/2020 Life Skills Worker The Mentor Network | San Diego, CA,
  • Collaborated on program operations with supervisors, including offering feedback from participants and improvement recommendations.
  • Coordinated referrals and direct support for food insecure clients.
  • Oversaw day-to-day activities of residents in school facility.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.
06/2020 to 07/2020 In Home Companion Maryville Academy | Chicago, IL,
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted clients by performing laundry, meal preparation and other tasks.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
10/2010 to 09/2012 Direct Care Provider Easter Seals Arc Northeast Indiana | City, STATE,
  • Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression as needed.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Administered medication as directed by physician.
  • Scheduled and accompanied clients to medical appointments.
  • Documented vitals, behaviors and medications in client medical records.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
  • Assisted patients with self-administered medications.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Evaluated client progress toward established annual and quarterly goals.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Expected in 05/2010 Bachelor of Science | Social Work University of Saint Francis - Fort Wayne, Fort Wayne, IN GPA:

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School Attended

  • University of Saint Francis - Fort Wayne

Job Titles Held:

  • Director of Case Management
  • Life Skills Worker
  • In Home Companion
  • Direct Care Provider


  • Bachelor of Science

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