Director Of Brand Management Operations Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Resourceful facility and events manager offering a history of success coordinating and executing event operations on multiple platforms. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and execution.

  • Business Development
  • Brand Management
  • Budgeting
  • Business operations
  • Coaching & Development
  • Communication
  • Contracts
  • Human Resources
  • Marketing and advertising
  • Negotiating
  • Processes
  • Strategy
  • Vision
Work History
05/2015 to 06/2019
Director of Brand Management & Operations Mind Dance Marketing City, STATE,
  • Implemented foundation and structure for the business to support growth of organization.
  • Oversaw all business operations for the organization including processes, support, HR, legal, technology, planning, calendars, growth, culture, organization systems and training.
  • Strategically created annual marketing and event plans for the Chick-fil-A brand, in multiple markets, to create long lasting “raving fans” (customers).
  • Provided strategic and tactical leadership for sixteen staff members locally, and clients and 150 contractors nationally.
  • Led brand activation teams across five markets, encompassing almost $1M in marketing spend with one-hundred fifty team members.
  • Managed client partnerships with over thirty sports and entertainment entities, including Houston Astros, Texas Rangers, Houston Rockets, Atlanta Braves, New York Mets, and Feld Entertainment, etc.
  • Assessed and improved cross departmental policy and procedures to increase productivity and consistency to meet business objectives.
  • Oversaw all Human Resource functions including onboarding, hiring, discipline, reward, training, coaching, annual reviews and KPI’s.
  • Lead strategy & teams for over 100 client events per year nationally.
  • Developed and managed multi-million-dollar budgets for the organization and clients.
  • Conducted weekly staff meeting with staff and organization.
  • Ordered necessary equipment and resources to execute properly.
  • Negotiated and managed partnership agreements for over 30 sports and entertainment properties to maximize brand exposure and engagement (including Houston Livestock Show and Rodeo, Orlando Magic, University of Alabama, etc.
07/2008 to 05/2015
Senior Event & Ticketing Manager Hope Media Group - KSBJ Radio City, STATE,
  • Managed daily operations for department including staff, events, marketing, budgets, and ticketing sales for approx.
  • 30 events per year, ranging from 2,000 - 16,000 attendees.
  • Worked with venues such as: Cynthia Woods Mitchell Pavilion, Toyota Center, NRG Park, and Revention Music Center.
  • Implemented plan to lead organization from a deficit to a lucrative entity for the organization.
  • Worked with venues, law enforcement agencies and EMT on safety & security accommodations.
  • Developed and managed half million-dollar department budget annually.
  • Negotiated and executed artist and venue contracts.
  • Created tracking tools and resources for measuring and managing marketing analytics and customer data to track success.
  • Assessed and improved cross departmental processes to increase productivity for entire organization.
  • Managed vendor relationships.
  • Negotiated and purchased for client needs as outlined in contract/rider.
  • Provided special needs customers with assistance as requested.
  • Hire and train staff on proper event procedures and internal processes.
  • Created map, diagrams, security plan and layouts for venue/tour advancements.
  • Thorough understanding of event execution from load-in to load out.
  • Served on Human Resources committee.
  • Work with local catering vendors for needs per event riders.
06/2005 to 07/2008
Audio/Visual Director Berry Center City, STATE,
  • Worked with architect and vendors during staff during construction and grand opening in May 2006.
  • Successfully operated, managed and oversaw staff for multiple events simultaneously in the arena, conference center, theater, and stadium.
  • Established policy and procedures for venues audio/visual department.
  • Assisted in original venue processes including ingress/egress, parking, staffing, and setup/breakdown.
  • Maintained local relationships with vendors and contractors.
  • Managed annual department budget.
  • Ordered equipment and resources to execute effectively.
  • Attended weekly planning and event meetings.
  • Served as Manager on Duty for events.
  • Processed bi-weekly payroll to accounting for contractors.
  • Created standards and processes for departments.
  • Scheduled and supervised staff for events and daily changeovers and event execution.
  • Maintained preventative maintenance program on equipment.
  • Communicate with all departments for event needs including: guest relations, catering, security, custodial, and facilities for support and needs.
Expected in 05/2004
Bachelor of Arts: Communications
University Of Houston - Houston, TX

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Resume Overview

School Attended
  • University Of Houston
Job Titles Held:
  • Director of Brand Management & Operations
  • Senior Event & Ticketing Manager
  • Audio/Visual Director
  • Bachelor of Arts

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