Logistics & Operations / Staff Leadership & Development / Financial & Budget Oversight
Decisive, results-oriented team leader and manager with 25+ years of operational experience in fast-paced, deadline-driven environments. Flexible tactical/strategic thinker with proven communication, customer service, and leadership talents. Expert mediator with exceptional problem resolution capabilities. Excellent analytical and computer systems skills, including Microsoft Office (Word, Excel, Access, PowerPoint, & Visio), Microsoft Project, and Automation Anywhere.
DIRECTOR OF BILLING April 2005 to CurrentTRAC INTERMODAL, INC - Princeton, NJ
Hold responsibility for information system and process management for a US network of 18 neutral container-transport chassis pools totaling 230K units and $670M in annual revenue.
Transitioned to direct information systems administration for 18 chassis pools following company reorganization/rebranding.
Supervise 90-member cross-functional supervisory, analyst, and specialist team with accountability for workflow, scheduling, prioritization, and evaluation; supervise daily cleansing routines of Data Reconciliation team.
Coordinate with trading partners to enhance data quality and availability.
Lead group in developing forecasts / projections of chassis demand to guide management strategy.
Collaborate with Trac Information Technology Group to audit and enhance system performance, conduct pool integrity analysis, and User Acceptance Testing to support new product release.
Prospect new chassis pools throughout continental US.
Selected accomplishments: Consulted with Trac Information Technology Group as well as key trading partners to maximize effectiveness of data feeds and resolve quality issues.
Championed development of new IT product offerings to capture revenues related to industry-wide transitions in purchasing and shipping sales behavior.
Led development of Data Reconciliation team from the ground up, devising work flows, procedures, and data standards; created rating system to monitor/assess work quality and optimize performance.
Chaired Intranet Working Committee with accountability for coordinating with consulting firm regarding creation and rollout of company intranet.
Significantly enhanced efficiency and quality at all levels by creating Key Performance Indicators (KPIs) and Standard Operating Procedures (SOPs) as well as implementing Automation Anywhere to reduce time-consuming manual operations.
Devised and deployed new billing party derivations for new/existing pools which triggered significant improvements in invoicing accuracy and reduced need for data cleansing.
Played key role in centralizing data cleansing operations to Princeton, reducing overhead by closing Chicago office and consolidating into scalable, company-owned space and shrinking headcount by four FTEs while maintaining previous productivity levels.
CO-OP MANAGER January 1990 to January 2005MAHER TERMINALS, INC - Berkeley Heights, NJ
Directed operational, financial, and information systems administration of cooperative 10K-unit container-transport chassis pool in New York metropolitan area generating $6.5M in revenue.
Forecast and planned daily equipment utilization to provide customers with flexible solutions to meet demand.
Oversaw five first-level supervisors, preparing work schedules and assigning specific duties to meet operational objectives.
Determined overall staffing requirements, including preparing daily union employee labor orders and authorizing overtime.
Ensured employee adherence to company policy as well as DOT and OSHA safety regulations for equipment maintenance and personnel.
Successfully directed and coordinated company financial and budget activities, including $100K tire account.
Compiled operational reports for co-op members for analysis, decision-making, and financial accountability.
Selected accomplishments: Implemented training programs on operational, financial, and technology policies and procedures to improve service and increase efficiency.
Effectively managed monthly billing in excess of $500K for co-op and third-party accounts, acting as liaison for accounts receivable, accounts payable, and credit issues.
Spearheaded conversion of legacy mainframe tracking system to networked Windows-based system leading to enhanced efficiency and performance.
Conduced in-depth training of customers on use of proprietary logistics software as well as supporting internal staff to ensure accuracy and increase satisfaction.
Supervised reporting and resolution of EDI system error reports; recommended enhancements / upgrades for proprietary software, databases, web site interfaces, and back-end systems.
Bachelor of Arts : Economics Computer ScienceRutgers College - New Brunswick, NJEconomics Computer Science
accounts payable, accounts receivable, analyst, Automation, billing, budget, closing, consulting, conversion, credit, Customer Relations, databases, decision-making, EDI, equipment maintenance, Finance, financial, Forecasting, functional, Human Resource Management, information systems, Information Technology, Inventory Management, invoicing, logistics, mainframe, office, Windows, network, Personnel, policies, Problem Resolution, Process Reengineering, process management, Profit, purchasing, quality, reporting, safety, sales, scheduling, shipping, Staffing, strategy, Strategic Planning, supervisory, Supervision, training programs, upgrades, web site, workflow