director of bakery cafe operations sales resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Encouraging Food Service & Retail Director with 20 years of leadership experience. An analytical problem-solver with a passion for business, people, and food. A results driven professional dedicated to achieving and exceeding expectations through relationship, team building, and service. Proficient and reliable under pressure, adaptable to situations, and commitment to enhancing the organization and brand. Independent and collaborative decision-maker, utilizes sound judgment, and personal integrity to positively impact company success.

  • PEOPLE! Ability to foster relationships with teams, partners-customers, and administrative leaders
  • Working knowledge of Grocery, Non-Food, & Perishable/ Fresh Food Operations
  • Detail Minded
  • Profitable
  • Flexible and Adaptable
  • Self-Motivated
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Dependable and Decisive
  • Planning, Organization, and Time Management
  • Working knowledge of project management, project scope, and processes
  • Demonstrated ability to translate business strategies into appropriate priorities and objectives
  • Proficiency with Microsoft Excel, Word, Power Point, Adobe, DOMO, Workfront, Qualtronics, SCRUM, Dayforce, BRDATA, Interscale, Fresh IQ, & NutriGen platforms
Work History
02/2015 to 09/2022
Director of Bakery/Cafe Operations & Sales Aaron's, Inc , , West Valley City , Utah

  • Category Sales Director leading 300 plus associates throughout 20 store locations including Coffee & Gelato Category in this role.
  • Worked directly with President, VP, and Executive Board of Directors to strategically affect profitability, operational direction, sales, category goals, and P&L.
  • Direct operations while supporting and overseeing multiple locations to foster productivity, product quality, product knowledge, and sales growth.
  • Administrative FDA labeling/recipe, recipe development, product cost/pricing, profit margin & profit mix, marketing and sales strategies/processes to insure operational data accuracy, revenue, profit margin, and compliance.
  • Directly responsible for Corporate Data accuracy, Retail Pricing File and Cost Files of Bakery, Cafe, and Gelato Category.
  • Mentoring and Support to Store Directors, Department Managers, and Associates at store level through open communication, trust, credibility, maintaining accurate data, training tools and resources for perishable category throughout company.
  • Managed funding process, inventory/ product purchasing, contract negotiations, rebates, and policies based on data, market trends, and experienced judgment.
  • Creative marketing strategies, private label product designs, and advertising initiatives used to engage and promote brand loyalty and recognition.
  • Collaboration with management and fellow supervisors to organize operations and achieve demanding schedule targets and profit.
  • Organized and presented internal food shows, events, and education company wide. Annual Holiday Shows, Education Week, various workshops/ events for Store Managers/Director show casing merchandising techniques and implementation of product lines.
  • Forward focused in pursuit of unique product lines, product developments, emerging market trends, and innovation. Building vital relationships with vendor partners to insure product quality and supply.
  • Training and Education curriculum development, course planning creation and implementation.
  • Consistently achieve annually increases, projected revenue, and profit goals.
  • Product and Ingredient procurement/ selection of assigned categories - direct purchasing.
  • Implement unique, creative product &/or process results.
  • Development of product assortment, product testing, ingredient/supplier(s) selection, cost negotiation, agreement of contractual terms and conditions, piloting and marketing plans – strategic implementation for business.
  • Decisive decision making utilizing scorecards, (cost/performance), data reporting, business reviews, improvement initiatives, food trends, and strategic review.
05/2014 to 02/2015
Store Manager Cookunity , , Salt Lake City , UT

  • Managed store associates successfully in fast-paced environment through proactive communication, positive feedback, leadership example.
  • Resource and Support to Department Managers throughout store.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Completed point of sale, refunds, opening and closing procedures.
  • Maximized sales and minimized shrinkage through effective leadership, excellent customer service, adherence to standard operating procedures, and experience.
  • Forecast and implement effective store scheduling based on data, customer levels, individual employee ability and service requirements.
  • Approved payroll submissions/time keeping for employees.
  • GL Store expense reconciliation of invoices. (Utilities, Service & Repair, Equipment purchase, etc.)
  • Merchandise and display planning feature new products and supporting company sales plan promotions.
01/2014 to 05/2014
Home Health & Beauty Manager Harmons Grocery , , Salt Lake City , UT

  • Responsible for Non Food, Pet, Kitchenware, Floral, OTC Department and Store coverage/rotation, "key carrier" included in this role.
  • Product purchasing, merchandising, product knowledge, price & item labeling,
  • Manage sales floor and merchandise displays creating product appeal and presentable conditions for business. Responsible for product assortment and inventory levels.
  • Managed product ordering, in stocks, profit, inventory and department conditions.
  • Organized store merchandise racks and displays for promotion and create visually appealing environment.
  • Supported efficient, timely replenishment of sales floor merchandise and inventory controls, managing profit & loss.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Opening & Closing of store and securing store location.
07/2010 to 01/2014
Kitchen Manager Harmons Grocery , , Salt Lake City, Utah

  • Lead and Scheduled Kitchen Team of 30 plus associates in a variety of food preparation and positions daily.
  • Manage Product Purchasing, Supply, Inventory, and Department Profit Margin,
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, surface cleaning, and food safety records/ compliance.
  • Responsible for food quality, food safety, food temperature, and training of Kitchen Team.
  • Delegated food preparation duties with Chefs, Food Prep., and Sales Associates to verify proper preparation, production of items, and product quality.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance, service, & food quality.
  • Followed standardized recipes set by Sales Director for daily food production & meal profits.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored kitchen safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations.
  • Verified prepared food met standards for quality and quantity.
  • Responsible for Specialty Cheese, Meat & Cheese, Cafe/ Gelato, Take It, and Service Counters.

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Resume Overview

School Attended

    Job Titles Held:

    • Director of Bakery/Cafe Operations & Sales
    • Store Manager
    • Home Health & Beauty Manager
    • Kitchen Manager


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