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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Healthcare administrator with 9 years of progressive leadership experience within large academic medical systems. Experienced in strategic planning, finding creative solutions, managing complex practice operations, performing excelled program management, financial budgeting, capital planning, faculty productivity and incentives, graduate medical education, research administration, team building, and process improvement. Encourages staff to develop close relationships with patients and community members. Develops performance review frameworks to identify promotion opportunities. Guides staff towards reaching full potential.

Accomplishments
  • Achieved visit volume year over year growth in the departments of Neurology and PM&R in FY 20, despite pandemic challenges
  • Developed multiple new multispecialty clinical programs in the service line, including the neuro post-Covid clinic
  • Exceeded patient access targets for the Neuro Service Line in FY 20
  • Improved organizational structure in Neuro Service Line to realign staff to demand
  • Developed new workflows for appointment scheduling in the service line to eliminate scheduling errors, streamline clinic flow & optimize provider scheduling
Skills
  • Marketing collaboration
  • Creative oversight
  • Process improvement
  • Program development
  • Strategic planning
  • Healthcare administration
  • Facility oversight
  • Staff supervision
  • Records management
  • Performance metrics
  • Schedule management
  • Personnel management
  • Regulatory requirements
  • Critical thinking
  • Compliance
  • Training development
  • Leadership development
Experience
2019 to Current Director, Neurosciences Service Line Operations Rush University Medical Center | City, STATE,

Department Administrator, 2018 to 2019

Division Administrator, 2017 to 2018

Practice Administrator, 2017

Operations Manager, 2015 to 2017

Administrative Manager, 2014 to 2015

  • Financial responsibility for $73m operating budget for the Neurosciences Service Line operations (consists of Neurology, Neurosurgery, and Physical Medicine & Rehabilitation)
  • Director of a key strategic service line consisting of over 60,000 outpatient visits, 3,000 surgical cases, and 2,500 MS Center infusions, as well as in office procedures and treatments
  • Scope covers 90+ faculty physicians and advanced practice provider practices, which includes providers at 6 clinics on main campus and multiple satellite clinics
  • Develop annual physician productivity measurements and incentives, the annual operating budget, and off-site practice growth plans
  • ·Effectively leads a team of clinical, administrative, and research managers within the service line. 4 direct reports and oversees approximately 90+ staff positions (RNs, APPs, Medical Assistants, Clinic Coordinators, Insurance Authorization Coordinators, Surgical Schedulers, Administrative Assistants)
  • Proficient in strategic HR management, including overseeing hiring, on-boarding, coaching, counseling and performance reviews
  • Improved appointment scheduling, POS collections, patient communication, referral and authorizations, and surgical scheduling workflows (>85% copay collection.
  • Responsible for clinic compliance with all regulatory and accrediting agencies (JCAHO/IDPH) and emergency preparedness protocols
  • Experience in managing MSO privileging and credentialing processes, provider on-boarding/off-boarding, OPPE/FPPE process, re-credentialing, licensing & visa processes for the department
  • Evaluate operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives
  • Coordinate schedules and day-to-day activities of crew to satisfy project needs
  • Plan daily operational strategies, including delivery routing, team workflows and promotional initiatives
  • Review daily financial reports and reconciled accounts to keep information current and accurate
2012 to 2014 Residency & Education Coordinator The University Of Chicago, Department Of Neurosur | City, STATE,
  • Managed a wide range of administrative & educational activities for the department of neurosurgery
  • Responsible for reconciling various NIH grant payments & administering sub-award contracts
  • Provided management of the neurosurgery residency program, resident recruitment, marketing activities, and CME course & symposium development
  • Successfully prepared for and hosted an accreditation site review by ACGME
  • Improved student educational plans by advising on course selection, progress plans and career decisions
  • Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations
  • Maintained institutional solvency with current, accurate and fully compliant financial records
2010 to 2012 National Admissions Advisor Robert Morris University Illinois | City, STATE,
  • Developed successful recruitment & marketing strategies to meet enrollment goals for the national admissions division
  • Managed enrollment process for over 200 students/year, including academic advising and financial planning
  • Coordinated and presented during major university events, attended by hundreds of students
  • Encouraged students to carefully consider career options and related academic decisions based on personal strengths and goals
  • Juggled multiple projects and tasks to ensure high quality and timely delivery
Education and Training
Expected in 2010 Master of Business Administration | Morris Graduate School Of Management, Chicago, IL, GPA:

magna cum laude

Expected in 2009 Bachelor of Business Administration | Robert Morris University Illinois, Chicago, IL, GPA:

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Resume Overview

School Attended

  • Morris Graduate School Of Management
  • Robert Morris University Illinois

Job Titles Held:

  • Director, Neurosciences Service Line Operations
  • Residency & Education Coordinator
  • National Admissions Advisor

Degrees

  • Master of Business Administration
  • Bachelor of Business Administration

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