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Director Florida Operations Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Accomplished management professional with 15 years of career progression in leadership operations, including but not limited toTeam Leadership, Staff & Operations Management, Event Management, Facility Management & Development. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Proficient facilitator with strong communication skills and willing learner.

Skills
  • Team Leadership
  • Project planning and development
  • P&L Management
  • Operations management
  • Vendor sourcing
  • Natural leader
  • Policies and Procedures Implementation
  • Event logistics and production
  • Scheduling
  • Relationship Development
  • Contract Management
  • Employee relations and conflict resolution
  • Negotiation
  • Business Development
  • Staff Management
  • Budgeting and forecasting
  • Day-of-event coordination
  • Excellent Interpersonal Skills
  • Verbal And Written Communication
  • Organizational Skills.
  • Computer Skills
  • Effective Time Management
  • Monitoring
Education
West Virginia University Morgantown, WV Expected in 2002 Bachelor of Science : Sport Management - GPA :
Certifications

MLB Scouting Bureau, Scout Development Program, 2005

Work History
Pittsburgh Pirates - Director, Florida Operations
City, STATE, 01/2015 - 01/2018
  • Led and supervised day to day responsibilities for maintenance provider, food & beverage company, landscaping provider, security contractor, and custodial provider for Pirate City and LECOM Park.
  • Project manager for capital projects of new Video Board and Expanded Netting at LECOM Park and agility field renovation with running hill at Pirate City.
  • Led and supervised day to day responsibilities for maintenance provider, food & beverage company, landscaping provider, security contractor, and custodial provider for Pirate City and LECOM Park.
  • Assisted in th development of three major renovations, Pirate City Renovations, McKechnie Field Renovations, and construction of the Bill McKechnie Home Clubhouse at LECOM Park.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Cultivated eight plus year relationship with LECOM into stadium naming rights agreement in 2017.
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget for Pirate City Complex and LECOM Park.
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures, staff size between 50 and 200 employees depending on time of year.
Pittsburgh Pirates - General Manager, Bradenton Marauders
City, STATE, 01/2014 - 01/2015
  • Supervised day to day operations for spring training and Bradenton Marauders (Single-A affiliate) for the Pittsburgh Pirates, including sales and marketing, stadium & baseball operations, retail merchandise, and game day staffing.
  • Ensured optimal service and cost efficiency in the development and implementation of operating plans, systems and procedures.
  • Oversaw the 2014 Florida State League All-Star game and festivities with attendance of 5,882, third highest in league history.
  • Direct supervision of five full time employees and up to 200 part-time and gameday employees, coordinated hiring process and on-boarding programs.
  • Managed day to day operations for McKechnie Field concessions operations for spring training and the Bradenton Marauders, including installations of point of sale and inventory tracking system to implement procedures and protocols, menu building, generated reporting systems for both revenue and costs of goods sold, exceeded revenue goals while staying within budget.
Pittsburgh Pirates - Manager, Florida Operations
City, STATE, 01/2005 - 01/2013
  • Assisted Senior Director in overall facility operations while enhancing current revenue streams and developing new ones through increased ticket sales, corporate partnership sales, food and beverage sales, retail merchandise sales, and supplemental event and camp sales.
  • Supervised Spring Training box office operations from 2006-09 including managing the ticket office, increasing Spring Training ticket revenue in each season and setting McKechnie Field attendance records for total attendance (2009) and average attendance (2008).
  • Directed day to day responsibilities for Maintenance Provider, Food & Beverage Company, Landscaping Provider, Security Contractor and Custodial Provider for Pirate City Complex.
  • Increased Spring Training ticket revenue by 35% in four years due to creation of two game packages, new season tickets, and raised ticket prices.
  • Oversaw game day operations for spring training games at McKechnie Field.
  • Coordinated plan for launching the Bradenton Marauders franchise in 2010.
Other Work History

Minor League Equipment Manager, Los Angeles Dodgers, 2003-2005

Operations Manager, Mesa Solar Sox & Desert Dogs, Arizona Fall League (MLB), 2003

Business Manager, Extended Spring Training/Gulf Coast Dodgers, Los Angeles Dodgers, 2003

Baseball Operations Intern, New York Mets, Fall 2002, Summer 2001

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Resume Overview

School Attended
  • West Virginia University
Job Titles Held:
  • Director, Florida Operations
  • General Manager, Bradenton Marauders
  • Manager, Florida Operations
Degrees
  • Bachelor of Science

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