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Director, Employee Relations Resume Example

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DIRECTOR, EMPLOYEE RELATIONS
Professional Summary

Effective Human Resources Manager with strong background in directing, training and motivating staff to achieve full potential. Perceptive with keen talent for identifying employee weaknesses and tactfully addressing with constructive feedback.

Accomplished Human Resources Manager proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes employee relations, compensation structuring and recruitment.

Skilled HR Director offering twenty years of progressive experience in human resources. Strategic leader, decision-maker and problem solver. Communicates clearly and effectively while operating with strong sense of urgency.

Skilled HR Director offering over twenty years of progressive experience in human resources. Strategic leader, decision-maker and problem solver. Communicates clearly and effectively while operating with strong sense of urgency.

Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across company environments.

Skills
  • Employee Relations
  • Project Management
  • Performance Management
  • Strong interpersonal skills
  • Human Resource Information System
  • Budgeting
  • HR Management
  • Onboarding
  • Collaboration
  • Legal Compliance
  • Organizational Development
Work History
Manger, Legal and Regulatory Compliance, 04/2013 to 05/2019
Valley Health – Winchester, VA
  • Trained and guided team members to maintain high productivity and performance metrics
  • Devised, deployed and monitored reporting processes to ensure appropriate actions were taken
  • Served as Subject Matter Expert and main point of contact for sensitive employee relations issues
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Achieved 98% average completion rate on all assignments demonstrating innovative and practical problem-solving skills in high-stress environment
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
  • Served as Subject Matter Expert and main point of contact for all employee legal issues
Director of Employee Relations , 10/2006 to 04/2013
Valley Health – Winchester, VA
  • Worked closely with organizational leadership to strategically affect direction of operations
  • Analyzed clinical section reports for regulatory filings and provided feedback to health agencies
  • Investigated issues by reviewing documentation and footage along with interviewing associates
  • Delivered team member services and customized employee programs focused on optimizing labor relations and communications
  • Reached conformity with employee discipline specifications by creating logarithm for corrective actions
  • Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies
  • Designed and implemented orientation programs for new employees, covering job responsibilities, and human resources policies and procedures
  • Devised robust training programs to strengthen investigatory skills, legal understanding and motivational strategies of each supervisor
  • Collaborated with review boards on management of discrimination complaints to facilitate risk mitigation
  • Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures
  • Developed and maintained positive relationships with employees
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
  • Maintained understanding of local, state and federal policies such as FMLA, EEO and ADA
  • Created and explained HR policies to team members cultivating compliance and increasing employee engagement
  • Worked with legal and regulatory compliance teams to review paperwork, intake feedback and ensure viability of available information for new training processes
  • Instructed senior leaders on appropriate employee discipline steps
  • Provided guidance on policies and procedures to harmonize responses to complainants and ensure appropriate investigation and resolution of grievances
  • Worked with managers to achieve compliance with organizational policies, providing clarification and recommending necessary changes
  • Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes
  • Educated management on successful approaches for enhancing policy implementation and enforcement to prevent legal entanglements involving employees
  • Maintained current knowledge of industry regulations and legislation to amend policies as needed and promote compliance
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties
  • Promoted employee buy-in of organizational objectives by conducting orientations of new team members and regular town hall meetings for established employees
  • Worked as effective team member while contributing to local and regional HR projects
  • Created and implemented initiatives to improve employee engagement
  • Discovered and resolved complex issues that affected management and business decisions
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks
Compensation Manager, 03/2004 to 10/2006
Valley Health – Winchester, VA
  • Oversaw bi-weekly payroll for 25 locations with more than 5,000 total employees.
  • Followed quality standards and procedures to minimize errors and maximize employee satisfaction.
  • Implemented dramatic improvement to reporting processes, reducing errors to one percent per pay period.
  • Researched competitive solutions and maintained market comparisons and evaluations.
  • Revised quality standards, methods and procedures to meet compliance requirements.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Performed evaluations of competitor actions, legislative changes and collective bargaining results in order to make sound decisions regarding future company benefits and compensation.
Employment Advisor/Trainer, 03/2002 to 02/2004
PICCC Inc. – Bedford, PA
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
  • Maximized client knowledge and productivity by effectively training, monitoring and directing clients in application of best practices and regulatory protocols
  • Improved office efficiency by effectively managing internal communications and correspondence
  • Eliminated process lags with emphasis placed on processing of payroll, quarterly tax filing and related actions
  • Completed human resource operational requirements by scheduling and assigning clients to local employers
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements
  • Assisted management with making key decisions by developing and submitting performance reports with status updates and improvement recommendations
  • Acted as client advocate, encouraging and supporting clients to identify and resolve any conflicts
  • Conducted annual salary surveys and developed, analyzed and updated company salary budget
  • Maintained work structure by updating job requirements and job descriptions for all positions
  • Eliminated discrepancies in financial reporting and recordkeeping through accurate preparation and management of departmental compensation budgets
  • Planned and launched large-scale events that boosted employee engagement by 10%
  • Implemented process improvements to automate office operations, including applicant tracking and HRIS system
Employment Manager, 03/1996 to 10/2000
New Enterprise Stone & Lime Company – New Enterprise, PA
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees
  • Devised hiring and recruitment policies for 2,500 employee company
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands
  • Recruited top talent to maximize profitability
  • Adhered to all federal and state guidelines regarding employment for state and federal contract positions
Education
Master of Science: Human Resources, Employee Relations, 12/2011
Pennsylvania State University - University Park, PA
Bachelor of Science: Human Resources Management, 06/2002
Geneva College - Beaver Falls, PA
Certifications
  • SHRM Senior Certified Professional (SHRM-SCP)
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Resume Overview

Companies Worked For:

  • Valley Health
  • PICCC Inc.
  • New Enterprise Stone & Lime Company

School Attended

  • Pennsylvania State University
  • Geneva College

Job Titles Held:

  • Manger, Legal and Regulatory Compliance
  • Director of Employee Relations
  • Compensation Manager
  • Employment Advisor/Trainer
  • Employment Manager

Degrees

  • Master of Science : Human Resources, Employee Relations , 12/2011
    Bachelor of Science : Human Resources Management , 06/2002

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