Director Continuous Improvement Executive Lean Coach Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Executive Profile

Visionary Continuous Improvement Executive with solid operations experience, who strategically partners with business leaders to create a culture of continuous improvement, aimed at realizing greater value for Customers every day. Builds and retains high performance teams by hiring, developing and motivating talented professionals.

Skill Highlights
  • Leadership / communication
  • Operations management
  • Team building / collaborative / adaptable
  • Performance tracking and evaluation
  • Business systems / management systems
  • Project management / change management
  • Lean, 6 Sigma, Shingo, Agile, TQM, TPM, zica
  • Employee engagement
  • Strategy development and deployment
  • Analytical / fact-based decisions
  • Transformation change
  • Leadership coaching and mentoring
  • Conflict resolution / interpersonal / influence
  • Global Experience (travel to 13 countries)
Core Accomplishments

Coaching / Mentoring / Training:

  • Guided the strategy and deployment of continuous improvement focused on shifting thinking and behaviors
  • Launched well-received programs to teach and enable leaders to practice Lean, Six Sigma, and/or various ideal leadership behaviors
  • Mentored and coached executives and team members in Fortune 500 companies to create a continuous improvement environment (culture)

Strategic Focus / Coaching:

  • Consulted and coached executive leadership to develop and deploy strategy throughout the organization
  • Provided improvement approach and leadership coaching for key strategic objective in Talent Acquisitions to decrease overall lead-time to acquire talent from 56.4 to 30 days

Project Management:

  • Led multiple DMAIC, Lean, and Lean Six Sigma projects resulting in significantly less defects, waste, and poor service to the Customer (lower operating costs / increased revenue).

Operations Management:

  • Managed Distribution Operations

-Owned all functions related to Inbound, Replenishment, Vendor Returns and Customer Returns

  • Managed LTL Transportation Operations

-Supervised day-to-day operational functions to achieve P&L targets

Professional Experience
Director Continuous Improvement – Executive Lean Coach, 06/2009 to Current
United Site Services Dallas, TX,

Developed and implemented strategy based on coaching executive leaders and their team to build a CI culture for better leaders, management systems, processes, and results

  • Coached leaders to learn / lead strategy deployment, driving alignment to core objectives (behavior focused)
  • Trained and guided leaders to exhibit PDCA, A3 thinking and teaching capabilities for basic Lean skills (CI Coaching, Problem Identification, VSM, and Visual Management)
  • Coached various leaders in IT, HR, Supply Chain, Finance, and International Operations based on an individual development plan and formal cycles of observing, assessing, and guiding
  • Coached the CIO and IT Leaders to align, focus, and engage IT team members by developing and deploying the organization's purpose and strategic objectives resulting in significant improvement in every key metric
  • Coached the VP of Global Talent and core team to identify breakthrough improvements using simple problem solving methods and tools to decrease lead-time to acquire talent from 56.4 to 30 days
  • Elected by CEO staff to participate in the Global Leadership & Development Program by being recognized as high potential for future executive officer role
Continuous Improvement Managing Consultant, 09/2007 to 08/2009
Walmart Staten Island, NY,

Spearheaded high profile division and enterprise initiatives to improve quality, cost, delivery, and customer experience. Advised Executive Leaders to develop and execute company strategies for growth and sustainability. Coach, train, mentor and lead GBs and BBs, ensuring they drive sustainable improvements while fostering learning/understanding

  • Established mechanisms to prioritize key initiatives by making the division/station KPIs, performance gaps and active initiatives visible
  • Guided cross functional leaders to institute a structured approach to enhance collaboration between Airport Operations, Flight Operations, Onboard Services and United Services, resulting in effective and timely problem solving engagements that addresses root cause versus assigns blame
  • Directed development and deployment of shared and aligned goals across all operating organizations using ‘Hoshin Kanri’ approach, driven by the corporate scorecard
  • Developed and deployed an enterprise-wide team member issue resolution system using Design for Six Sigma
Sr. Continuous Improvement Consultant – Lean Six Sigma Black Belt, 09/2006 to 11/2007
Wayfair Llc Louisville, KY,

Implemented process improvements throughout Airport Operations enhancing performance for the customer, team member, and shareholder

  • Initiated Lean Six Sigma projects in top 13 line stations, achieving $1.3 million annual savings as a result of reducing process defects causing missed bags and decreasing lead times to service customers
  • Improved problem solving capability through training and coaching (Leaders, SSGB and BB candidates, etc.)
Operations Learning Manager, 02/2006 to 10/2006
Dte Energy Canonsburg, PA,

Managed a team of Training Coordinators and SOP Compliance Editors responsible for training, documentation of standards, and on-boarding of team members in 2 sites

  • On-boarded 1200+ associates in Q4 (safety, process, quality training) achieving 100+% to plan
  • Led development of job-aids/training curriculum for 10 order fulfillment processes, improving learning curve
  • Implement visual workplace within main-site and off-site facilities
  • Oversaw a team of Operation Managers and Training Coordinators to develop and deploy a training program for new Managers, resulting in a decrease cycle time to achieve their operational targets
  • Engaged in daily high level decision making with senior leaders
Lean Six Sigma Black Belt Project Manager, 06/2005 to 03/2006 City, STATE,

Identified gaps for cost saving/revenue generating opportunities ($100K+), and lead Lean Six Sigma projects to address gaps, resulting in significant savings

  • Decreased replenishment defects (16.7% to 0.43%) using DMAIC, resulting in $120K annual savings
  • Trained and mentored 30+ associates through several DMAIC projects to gain LSSGB or BB certification
Operations Manager, 07/2004 to 08/2005 City, STATE,

Planned, organized, and led team members to achieve 105% productivity to plan, while meeting budgetary targets (within Inbound, Replenishment, Customer Returns, and Vendor Returns). Created a continuous improvement culture focused on rigorously reducing waste to create customer value

  • Managed 90 to 170 associates in two locations, exceeding safety, performance and budgetary targets
  • Planned, organized, led improvement projects, resulting in safety, quality, and productivity enhancements
  • Supported layout of process, structure, and equipment within temporary 50k sq./ft. site for excess product
Operations Supervisor, 07/2002 to 09/2004
FedEx Freight City, STATE,

Managed daily operations to meet customer demand on time, minimize quality defects and achieve P&L targets

  • Supervised dispatch, cross-dock operations, customer service, pickup and deliver, and billing
  • Led 25 to 30 drivers, dock workers, and office associates
  • Identified and initiated process improvement opportunities based on feedback from team members, focused on creating the ‘Ultimate Customer Experience’
  • Learned Six Sigma and led a project to improve delivery routing cycle time by 10% (SSGB and BB Certified)
Masters in Business Administration (MBA): Knowledge/Learning Management, Expected in
Walden University - Minneapolis, MN
Bachelors of Arts (BA): Liberal Arts (Psychology/Theater), Expected in
Wabash College - Crawfordsville, IN

Graduated Cum Laude / Member of Phi Kappa Psi Fraternity

  • Shingo Prize Executive Certification – UL (2013)
  • Lean Strategy Deployment Training Lean Pathways (2011)
  • Lean Office Certified United Airlines, Inc. (2007)
  • Lean Six Sigma Black Belt Certified – (2006)
  • Six Sigma Green/Black Belt Certified – Villanova University (2004)
  • Situational Leadership Certified – FedEx Freight (2003)
  • Junior Achievement Volunteer (2010, 2011)
  • Business Resource Group member and CI Representative (2011, 2012)
  • Volunteer Professional/Continuous Improvement Coach (2009 – present)

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Resume Strength

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Resume Overview

School Attended
  • Walden University
  • Wabash College
Job Titles Held:
  • Director Continuous Improvement – Executive Lean Coach
  • Continuous Improvement Managing Consultant
  • Sr. Continuous Improvement Consultant – Lean Six Sigma Black Belt
  • Operations Learning Manager
  • Lean Six Sigma Black Belt Project Manager
  • Operations Manager
  • Operations Supervisor
  • Masters in Business Administration (MBA)
  • Bachelors of Arts (BA)