Visionary Continuous Improvement Executive with solid operations experience, who strategically partners with business leaders to create a culture of continuous improvement, aimed at realizing greater value for Customers every day. Builds and retains high performance teams by hiring, developing and motivating talented professionals.
Coaching / Mentoring / Training:
Strategic Focus / Coaching:
-Owned all functions related to Inbound, Replenishment, Vendor Returns and Customer Returns
-Supervised day-to-day operational functions to achieve P&L targets
Developed and implemented strategy based on coaching executive leaders and their team to build a CI culture for better leaders, management systems, processes, and results
Spearheaded high profile division and enterprise initiatives to improve quality, cost, delivery, and customer experience. Advised Executive Leaders to develop and execute company strategies for growth and sustainability. Coach, train, mentor and lead GBs and BBs, ensuring they drive sustainable improvements while fostering learning/understanding
Implemented process improvements throughout Airport Operations enhancing performance for the customer, team member, and shareholder
Managed a team of Training Coordinators and SOP Compliance Editors responsible for training, documentation of standards, and on-boarding of team members in 2 sites
Identified gaps for cost saving/revenue generating opportunities ($100K+), and lead Lean Six Sigma projects to address gaps, resulting in significant savings
Planned, organized, and led team members to achieve 105% productivity to plan, while meeting budgetary targets (within Inbound, Replenishment, Customer Returns, and Vendor Returns). Created a continuous improvement culture focused on rigorously reducing waste to create customer value
Managed daily operations to meet customer demand on time, minimize quality defects and achieve P&L targets
Graduated Cum Laude / Member of Phi Kappa Psi Fraternity
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