Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Accomplished Director offering [Number] years of experience in combining cross-functional competencies in staff management, operations planning, customer retention and financial management. Expert in boosting revenue, quality and performance. Successful in creating and executing standard operating policies and procedures to positively impact organizational goals. Dependable leader with skills to develop, coach and motivate staff while interfacing with executives on all levels. Forward-thinking [Job Title] with tactical approach to implementing, measuring and optimizing marketing initiatives. Critical and strategic thinker successful at aligning marketing strategy with changing demands. Demonstrated success in spearheading collateral development, content creation and brand awareness. Business-conscious Director with over [Number] years working in [Industry]. Focused and enthusiastic offering highly effective background boosting client rapport, driving budget control and spearheading employee coaching and mentoring. Expert at identifying and resolving issues to enhance customer satisfaction. Innovative [Job Title] with experience steering vision to generate impact in [Area of expertise]. Skilled at overseeing [Type] productions to entertain and inform audience members. Creativity-driven with strong technical knowledge, team leadership abilities and problem-solving skills. Forward-thinking [Job Title] proficient in generating high-quality [Type] work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities. Resourceful and adaptable Director with [Number] years of experience in financial oversight, scheduling, bidding, protocol development and process improvements. Team-oriented leader with expertise in employee engagement, customer relationship management, time management, conflict resolution and cost reduction. Customer-focused in managing accounts and maintaining strong business relationships. Experienced Client Manager with [Number] years experience in development and management of contracts. Excellent communicator dedicated to developing positive long-term client relationships thriving in fast-paced work environment. Experienced Client Manager with [Number] years experience in development and management of contracts. Excellent communicator dedicated to developing positive long-term client relationships thriving in fast-paced work environment. Professional Client Manager skilled at managing client relationships and developing keen understanding of corporate and marketing objectives to develop and deliver high-impact results. Independently manages multiple priorities and deadlines through hard work and dedication.

Skills
  • Customer Relationship Management (CRM)
  • Issues resolution
  • Competitive and Trend Analysis
  • Contract negotiation
  • Recruiting and hiring
  • Script review and revision
  • Cast and crew supervision
  • Networking
  • Rapport and relationships
  • Current salary trends
  • Salary analysis
  • Benefits structures
  • Compensation plan management
  • Operational improvement
  • Team management
  • Project organization
  • Business operations
  • Relationship development
  • Communications
  • Customer service
  • Team building
  • Process improvement
  • Problem resolution
  • Supervision
  • Organization
  • HRIS applications proficient
  • Policies implementation
  • Benefits administrator
  • Planning and coordination
  • Contract interpretation
Education and Training
Oregon State University Corvallis, OR Expected in 06/1990 Bachelor of Science : Business Administration - GPA :
Experience
Reliance Standard - Director, Client Success Management
Tampa, FL, 04/2016 - 04/2020
  • Cultivated strong value-added relationships with Fortune 500 clients to drive business development.
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Worked closely with other stakeholders to immediately address issues and implement effective solutions.
  • Cultivated and maintained premier client-base portfolio.
  • Cultivated customer and distributor rapport to increase retention rates and drive goal achievement.
  • Cultivated and maintained positive working relationships with employees and freelance personnel.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Managed and directed [Type] activities and portfolio of [Number] clients.
  • Reduced process lags by managing employees and training on best practices to ensure optimal productivity.
  • Determined performance goals for each department and provided feedback on methods for reaching milestones.
  • Reduced process lags by managing employees and administering training on best practices to ensure optimal productivity.
  • Achieved profitability goals by developing and implementing all [Location] commercial activities.
  • Collaborated with sales, service, finance and logistics departments to influence critical business growth outcomes.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Developed and supervised staff by providing orientation, training, support and direction.
  • Partnered with sales representatives during customer consultations to build agency and customer relations.
  • Represented clients to internal and external stakeholders, advocating for individual needs and pushing strategic agendas.
MarketPay Associates LLC - Regional Director, Client Management
City, STATE, 01/2016 - 04/2020
  • Cultivated strong value-added relationships with Fortune 500 clients to drive business development.
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Worked closely with other stakeholders to immediately address issues and implement effective solutions.
  • Cultivated and maintained premier client-base portfolio.
  • Cultivated customer and distributor rapport to increase retention rates and drive goal achievement.
MarketPay Associates LLC - Client Manager
City, STATE, 07/2012 - 01/2016
  • Cultivated strong value-added relationships with Fortune 500 clients to drive business development.
  • Worked closely with other stakeholders to immediately address issues and implement effective solutions.
  • Cultivated customer and distributor rapport to increase retention rates and drive goal achievement.
  • Leveraged industry trends and competitive analyses to improve marketing campaign performance.
  • Drove profit increases by leveraging market knowledge and natural leadership talents.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
A-dec, Inc. - HR Manager, Compensation
City, STATE, 03/1993 - 02/2009
  • Oversaw merit, sales commission and bonus programs with monthly, quarterly and annual payouts.
  • Utilized [Type of Software] to compile data gathered from various sources.
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Collaborated with others to discuss new [Type] opportunities.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Offered subject matter expertise on employment regulations, compensation policies and personnel management procedures to optimize internal structures.
  • Advised [Job title]s on effective strategies for resolving classification and salary complaints.
  • Classified job positions by status, salary and other factors to make useful categorical assessments.
  • Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
  • Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Managed recurring HR processes such as [Type], [Type], [Type] and [Type].
  • Managed [Number] employees across compensation, benefits, wellness and safety, HRIS, payroll and information and data departments to ensure optimal productivity.
  • Reduced process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale and welfare documentation.
  • Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
  • Supported executive decision-making by reporting on metrics and recommending actionable improvements.
  • Applied comprehensive understanding of HR principles and employment laws and regulations to provide counseling to [Department] and develop [Type] policies.
  • Boosted employee morale by establishing fair job descriptions, grades, salaries and benefit programs in accordance with market standards.
  • Evaluated staff performance at multiple facilities and made recommendations for training improvement.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Decreased project gaps by successfully mentoring staff on best practices and protocol while monitoring performance quality control for corrective action planning.
  • Executed on-time, under-budget project management on [Type] issues for senior leadership.
  • Presented talks to human resources professionals and C-level executives about available services and benefits of different plans.
  • Organized and executed [Number] employee appreciation events per year.
  • Evaluated competitor, legislative and collective bargaining trends to make effective decisions about benefits and compensation structuring.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Accomplishments
  • Supported [Describe campaign] that resulted in a $[Number] increase in revenue.
  • Major projects include [Describe marketing projects].

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Resume Overview

School Attended

  • Oregon State University

Job Titles Held:

  • Director, Client Success Management
  • Regional Director, Client Management
  • Client Manager
  • HR Manager, Compensation

Degrees

  • Bachelor of Science

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