Director Client Services resume example with 20+ years of experience

(555) 432-1000,
, San Francisco, CA
Professional Summary

Articulate Director of Client Services driven to succeed. Strategic planning and client relationship management expert.

Core Qualifications

Windows, MS Office (Word, Excel, PowerPoint) Lotus Notes, ICIMS, Open Hire, SQL, Tealeaf, Outlook

  • Recruiting Toolbox: Social Networks (Linkedin, Twitter, Facebook) Email Marketing (CoVideo, ExactTarget), Zabasearch, iCapture, Google/Yahoo/Zoom Info, and Search Engine Optimization (SEO) techniques.
Western Illinois University Macomb, IL Expected in 1997 Bachelor of Arts : Communication Human Resource Management - GPA :

Communication Human Resource Management ?? Working towards obtaining my SPHR through Northern Illinois University.

Taking test in December 2014

?? Currently studying Six Sigma Lean and Change Management strategies

?? Fire Fighter 2, Emergency Medical Responder, and Fire Inspection

Appen - Director- Client Services
San Francisco, CA, 04/2014 - Current
  • Meet with new and established clients to discuss current and future staffing needs.
  • Perform comprehensive intake sessions with hiring managers Managed 15+ remote recruiters and sourcers (including independent recruiters and search firms) Develop unique talent acquisition and sourcing strategies to meet recruiting needs.
  • Recruit Executive level through Senior Technical positions, mostly focusing on SAP Present qualified candidates to hiring managers.
  • Followed up with clients to ensure placement satisfaction and discuss other open needs.
  • Performed market analysis to identify staffing trends nationwide.
  • Managed sourcing budget, monitoring spending and desired outcomes.
Match Group - Sr. Talent Acquisitions Specialist
San Francisco, CA, 05/2011 - 04/2014
  • Full lifecycle recruiting for the Websphere Commerce and Websphere Portal practices.
  • Managed two sourcers and one off shore recruiter.
  • Led succession-planning efforts for WCS practice.
  • Directed third party vendors on recruiting needs Worked with Senior Leadership on implementing "Best Practices" for retention.
  • Participated in quarterly Workforce planning sessions with WCS practice leadership and sales.
  • Identified training opportunities in the organization for under-performing employees.
  • Served on the Attraction/ Retention committee.
  • Performed market analysis on compensation trends for various industries.
  • Responsible for collecting confidential documents during onboarding.
  • Developed, compiled, and ran various reports in Openhire (ATS) Provide live trainings for talent acquisition team (Boolean Strings, Navigating Online Talent Communities, etc.) Create and manage email marketing and online advertising campaigns using CoVideo Leverage cutting edge technology for campus recruiting efforts (Google Hangouts, iCapture, and email marketing) Complied with OFCCP, EEOC and immigration laws.
Keane, An NTT Data Company - Talent Acquisitions Recruiter
City, STATE, 06/2010 - 05/2011
  • Responsible for full life cycle recruiting of full-time (W- 2) IT employees for NTT Data's Insurance and Financial verticals.
  • Led discovery sessions with client managers.
  • Sourced passive and active candidates to meet client needs.
  • Documented everything in ICIMS (ATS).
  • Generated reports in ICIMS on candidate's locations, availability, education, skills, and employment preferences for management.
  • Complied with OFCCP and EEOC laws.
Technisource - Senior Technical Recruiter
City, STATE, 05/1997 - 03/2010
  • Responsible for full life cycle recruiting of IT and Engineering consultants, primarily for State Farm Insurance and Caterpillar.
  • Performed detailed searches, referral generation, identifying candidates, skills assessments, interviews, presentations, references, background verifications and presentations to clients.
  • Assisted other offices in their recruiting needs nationwide.
  • Single point of contact for employees regarding medical insurance, 401k, benefits, immigration, and payroll questions.
  • Conduct new-hire orientations for new employees.
  • Build relationships with 3rd party companies for sub- contracting needs.
  • Balanced the need for clients to find the best talent for their organization with the need for consultants / employees to find the best opportunities to grow their careers.
  • Conducted routine follow-up meetings with personnel on client sites / projects.
Giving back to the Community
Volunteer Firefighter/ First Responder for Deer Creek Fire Department and Eureka/Goodfield Fire and Rescue Department. ?? Deer Creek Fire Department Building Inspector
advertising, benefits, budget, Change Management, client, clients, edge, Email, Financial, full life cycle, hiring, Websphere, Insurance, Leadership, Lotus Notes, market analysis, marketing, meetings, Excel, MS Office, Outlook, PowerPoint, Windows, Word, Networks, payroll, personnel, presentations, Recruiting, recruiter, sales, SAP, Search Engine Optimization, Six Sigma, SQL, staffing, unique
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Resume Overview

School Attended

  • Western Illinois University

Job Titles Held:

  • Director- Client Services
  • Sr. Talent Acquisitions Specialist
  • Talent Acquisitions Recruiter
  • Senior Technical Recruiter


  • Bachelor of Arts

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