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Director- Client Services Resume Example

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DIRECTOR- CLIENT SERVICES
Professional Summary

Articulate Director of Client Services driven to succeed. Strategic planning and client relationship management expert.

Core Qualifications

Windows, MS Office (Word, Excel, PowerPoint) Lotus Notes, ICIMS, Open Hire, SQL, Tealeaf, Outlook


  • Recruiting Toolbox: Social Networks (Linkedin, Twitter, Facebook) Email Marketing (CoVideo, ExactTarget), Zabasearch, iCapture, Google/Yahoo/Zoom Info, and Search Engine Optimization (SEO) techniques.
Experience
May 2014
to
Current
ASAP Talent ServicesKingwood, TXDirector- Client Services
  • Meet with new and established clients to discuss current and future staffing needs.
  • Perform comprehensive intake sessions with hiring managers Managed 15+ remote recruiters and sourcers (including independent recruiters and search firms) Develop unique talent acquisition and sourcing strategies to meet recruiting needs.
  • Recruit Executive level through Senior Technical positions, mostly focusing on SAP Present qualified candidates to hiring managers.
  • Followed up with clients to ensure placement satisfaction and discuss other open needs.
  • Performed market analysis to identify staffing trends nationwide.
  • Managed sourcing budget, monitoring spending and desired outcomes.
June 2011
to
May 2014
PerficientSt Louis, MOSr. Talent Acquisitions Specialist
  • Full lifecycle recruiting for the Websphere Commerce and Websphere Portal practices.
  • Managed two sourcers and one off shore recruiter.
  • Led succession-planning efforts for WCS practice.
  • Directed third party vendors on recruiting needs Worked with Senior Leadership on implementing "Best Practices" for retention.
  • Participated in quarterly Workforce planning sessions with WCS practice leadership and sales.
  • Identified training opportunities in the organization for under-performing employees.
  • Served on the Attraction/ Retention committee.
  • Performed market analysis on compensation trends for various industries.
  • Responsible for collecting confidential documents during onboarding.
  • Developed, compiled, and ran various reports in Openhire (ATS) Provide live trainings for talent acquisition team (Boolean Strings, Navigating Online Talent Communities, etc.) Create and manage email marketing and online advertising campaigns using CoVideo Leverage cutting edge technology for campus recruiting efforts (Google Hangouts, iCapture, and email marketing) Complied with OFCCP, EEOC and immigration laws.
July 2010
to
June 2011
Keane, an NTT Data CompanySt Louis, MATalent Acquisitions Recruiter
  • Responsible for full life cycle recruiting of full-time (W- 2) IT employees for NTT Data's Insurance and Financial verticals.
  • Led discovery sessions with client managers.
  • Sourced passive and active candidates to meet client needs.
  • Documented everything in ICIMS (ATS).
  • Generated reports in ICIMS on candidate's locations, availability, education, skills, and employment preferences for management.
  • Complied with OFCCP and EEOC laws.
June 1997
to
April 2010
TechnisourceNormal, MASenior Technical Recruiter
  • Responsible for full life cycle recruiting of IT and Engineering consultants, primarily for State Farm Insurance and Caterpillar.
  • Performed detailed searches, referral generation, identifying candidates, skills assessments, interviews, presentations, references, background verifications and presentations to clients.
  • Assisted other offices in their recruiting needs nationwide.
  • Single point of contact for employees regarding medical insurance, 401k, benefits, immigration, and payroll questions.
  • Conduct new-hire orientations for new employees.
  • Build relationships with 3rd party companies for sub- contracting needs.
  • Balanced the need for clients to find the best talent for their organization with the need for consultants / employees to find the best opportunities to grow their careers.
  • Conducted routine follow-up meetings with personnel on client sites / projects.
Education
1997
Western Illinois UniversityMacomb, ILBachelor of Arts: Communication Human Resource Management

Communication Human Resource Management ?? Working towards obtaining my SPHR through Northern Illinois University.


Taking test in December 2014


?? Currently studying Six Sigma Lean and Change Management strategies


?? Fire Fighter 2, Emergency Medical Responder, and Fire Inspection

Giving back to the Community
Volunteer Firefighter/ First Responder for Deer Creek Fire Department and Eureka/Goodfield Fire and Rescue Department. ?? Deer Creek Fire Department Building Inspector
Skills
advertising, benefits, budget, Change Management, client, clients, edge, Email, Financial, full life cycle, hiring, Websphere, Insurance, Leadership, Lotus Notes, market analysis, marketing, meetings, Excel, MS Office, Outlook, PowerPoint, Windows, Word, Networks, payroll, personnel, presentations, Recruiting, recruiter, sales, SAP, Search Engine Optimization, Six Sigma, SQL, staffing, unique
Additional Information
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Resume Overview

Companies Worked For:

  • ASAP Talent Services
  • Perficient
  • Keane, an NTT Data Company
  • Technisource

School Attended

  • Western Illinois University

Job Titles Held:

  • Director- Client Services
  • Sr. Talent Acquisitions Specialist
  • Talent Acquisitions Recruiter
  • Senior Technical Recruiter

Degrees

  • Bachelor of Arts : Communication Human Resource Management

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