Director, Client Engagement Resume Example
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DIRECTOR, CLIENT ENGAGEMENT
Summary
Professional Account Manager trained in building strategic network ties and increasing sales revenues. Cultivates and maintains strong customer relationships. Building on a strong production background, able to effectively communicate top level customer initiatives throughout all touch points. Skilled at meeting tight deadlines in a fast-paced environment. In-depth knowledge of printing Industry, packaging, graphic arts, including the latest market trends.
Skills
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Accomplishments
Managed team of 4 personnel in Multiple locations
Managed a portfolio of 2 accounts totaling $3M in sales.
Experience
IconLong Beach , CADirector, Client Engagement01/2004 to 05/2017Account director for multiple accounts including Energizer Holdings, Ben & Jerry's, Wild Oats, Osram Sylvania, Scotts, Snapple, Edgewell Personal Care. Responsible for client relationship, business development and growth. Build and maintain client relationships. Attend client meetings, kaizen events, press approvals, new product development meetings, etc. Key member of contract development and negotiations. Responsible for all client invoicing, monthly reporting, KPI development and reporting.
Deutsche BankBerlin , NHAccount Administrator05/2000 to 01/2004Responsible for customer service for multiple companies including The Schwan food Company, Ben & Jerry's, Malt-o-Meal, ConAgra. Receive incoming projects from customers, write work orders for internal production, oversee color correction, assembly, and proofing. Responsible for final deliverables to printers. Attending press approvals and press profile runs on behalf of clients. Invoice final projects to clients.
Michael Foods IncLake Mills , WIProduction Manager06/1992 to 05/2000Started in Bindery department, operating all aspects of finishing department. (Trimmers, Folders, Carton gluers, saddle binders, etc.). Integrated part of developing digital prepress department. Operating Scitex system to autotrap, assemble final film output. Proficient in many desktop programs (Pagemaker, Quark, Freehand, Photoshop, etc.) Developed skills in estimating and job initiation. Ended time at Signature as a Production manager, overseeing all aspects of production, including customer service, job scheduling, press room approvals, oversee finishing and delivery of final products.
Education and Training
Bachelor of Science:Printing/ManagementWestern Michigan University, City, State, USA
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Resume Overview
School Attended
- Western Michigan University
Job Titles Held:
- Director, Client Engagement
- Account Administrator
- Production Manager
Degrees
- Bachelor of Science : Printing/Management
