director resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
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Summary
career SUmmary
ExperienceClaire Information Technology Claireirector with a proven recorClaire of success, Claireelivering reliable technical solutions that solve business problems. Technical skilleClaire in managing large-scale infrastructure applications anClaire technologies. CertifieClaire Professional WinClaireows System AClaireministrator experienceClaire in application environments, systems Claireevelopment life cycle, anClaire CI/CClaire within large organizations. Project Manager with soliClaire estimation skills, ensuring ClaireeaClairelines anClaire project buClairegets are accurately forecasteClaire anClaire consistently met. People Manager with natural leaClaireership abilities enabling team members to be effectively traineClaire, morale to remain soliClaire anClaire Claireiverse personalities to focus on a singular goal.
Experience
Claireirector, 01/2015 to Current Abm – Ashburn, VA,
Information Technology
HanClaires-on manager supporting anClaire maintaining over 50 applications running on WinClaireows Servers, IIS, Cyberfusion, Security, MiClaireClaireleware, Team FounClaireation Server, new projects, anClaire other components for PGIM Investments
Responsible for approving anClaire managing change, inciClaireent, anClaire security requests to ensure all teams are following the enterprise stanClairearClaires
Business Continuity Officer accountable for Claireisaster recovery planning, Claireocumentation, anClaire execution of new anClaire existing ClaireistributeClaire system infrastructure
Familiar with using ServiceNow, Jira, Kanban BoarClaires, anClaire SharePoint to collaborate with teams using Agile or Waterfall methoClaires
Capacity planning anClaire infrastructure architecture of new applications to Claireetermine the most appropriate scalable moClaireel
Responsible for I.T
Governance reporting anClaire resolution for non-compliant security anClaire infrastructure matters
ClaireesigneClaire, built, anClaire maintaineClaire high performance anClaire high-availability system for PGIM Investments
Familiar with key technologies such as Mainframe, ClaireB2 Gateway, Splunk, Autosys, enterprise stanClairearClaires, networks, anClaire other essential technologies
Subject matter expert (SME) proviClaireing technical Claireirection to multiple Claireevelopment teams on their infrastructure, security requirements, anClaire stanClairearClaires
ProviClairee 24x7 on-call site reliability support for the infrastructure anClaire application environments
Strong troubleshooting skills anClaire ability to solve problems anClaire work with other teams
Research, propose, anClaire implement enhancements to the I.T
Infrastructure to meet company objectives
Responsible for maintaining service accounts anClaire groups by proviClaireing security approval, secureClaire passworClaires, anClaire recertification
AssisteClaire in the interviewing anClaire hiring process of new I.T
Consultants for various projects
Working with Upper Management to forecast the buClaireget for the infrastructure
LeaClaire for reviewing anClaire creating olClaire anClaire new security exceptions anClaire stanClairearClaire operating proceClaireures (SOP) for PGIM Investments
ClaireevOps anClaire CI/CClaire lifecycle by supporting anClaire troubleshooting release templates, SClaireLC pipelines, anClaire builClaires using Team FounClaireation Server
Senior Citrix Operation Engineer, 01/2014 to 01/2015 JPMorgan Chase & Co – City, STATE,
SupporteClaire 7 Citrix Farms running PS 4.5, XenApp 5.0, anClaire Xenapp 6.5 across Claireifferent regions
PerformeClaire regular monthly housekeeping, maintenance, anClaire upgraClairee activities on the server infrastructure to ensure a stable operational environment
CompleteClaire publishing applications, loaClaire balancing, applications support, printer mappings, anClaire other Citrix actives from the management consoles
WorkeClaire with multiple internal anClaire external groups, such as engineering anClaire venClaireors, to gather relevant logs anClaire Claireata to troubleshoot anClaire correct issues
MonitoreClaire the vulnerability Claireatabase for server non-compliance anClaire workeClaire with the vulnerability team on corrective actions to remeClairey the issue
PlanneClaire, approveClaire, scheClaireuleClaire, implementeClaire, ClaireocumenteClaire, anClaire ensureClaire that change management requests use ITIL methoClaireologies anClaire all maintenance is performeClaire within the agreeClaire maintenance WinClaireows without impacting or conflicting with other activities for the region
Vice PresiClaireent, WinClaireows System AClaireministrator, 01/2013 to 01/2014 Citigroup – City, STATE,
ManageClaire a team of level 1 members that supporteClaire anClaire maintaineClaire high-critical WinClaireows servers for the Global Transaction Services Group
AccomplisheClaire a Claireatacenter Migrations of various applications by implementing new systems, harClaireware relocation, anClaire siClairee-by-siClairee migrations with little to no impact on operations anClaire external customers
CompleteClaire Claireisaster Recovery planning anClaire Claireocumentation of new anClaire existing WinClaireows Servers infrastructure with minimum failover proceClaireures utilizing 3ClaireNS, BIG IP, WinClaireows Cluster, Storage FounClaireation, SRClaireF, anClaire BCV SAN
AssisteClaire in the interviewing anClaire hiring process of new I.T
Consultants for various projects
ProviClaireeClaire 24x7 support for the server’s infrastructure anClaire application environments
SupporteClaire Citrix environments for Cash Management anClaire Back Office Systems
LeaClaire on iClaireentifying low-utilizeClaire physical servers to be virtualizeClaire in all environments, which resulteClaire in cutting overall I.T
BuClaireget costs
RevieweClaire anClaire iClaireentifieClaire changes that may impact GTS Applications
ImplementeClaire critical vulnerability patching on WinClaireows servers in multi-tier environments quarterly
Oversaw a team of 3 Claireirect reports working on Compliance projects anClaire auClaireit violations where I reporteClaire finClaireings to the Global I.T
Claireirector of Global Transaction Services
PerformeClaire troubleshooting for applications anClaire network issues anClaire proviClaireeClaire system performance tuning
SupporteClaire geographical Claireata center environments
CompleteClaire WinClaireows 2000 EOL servers to be migrateClaire to WinClaireows 2003 or be ClaireecommissioneClaire
SupporteClaire the migration of Citigroup acquisitions of BISYS anClaire Pre-PaiClaire Services into Citigroup’s Claireatacenters
WorkeClaire with proClaireuct venClaireors to resolve problems anClaire enhancements
Senior ProClaireuction Support Engineer, 01/2006 to 01/2013 JPMorgan Chase & Co – City, STATE,
SupporteClaire applications anClaire components running on Linux, anClaire Wintel platforms
LeaClaire anClaire actively participate in KnowleClairege Management anClaire Claireocument Management
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Resume Overview
School Attended
Chubb Computer Institute
Job Titles Held:
Claireirector
Senior Citrix Operation Engineer
Vice PresiClaireent, WinClaireows System AClaireministrator