Director, Registrar Operations resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Director/Registrar with a demonstrated history of working in the higher education industry and for corporate enterprises. Skilled in Registrar-Related Activities, Academic Advising, Management, Public Speaking, Distance Learning, Benefits Administration, Compliance, Human Resources, Budgeting, Financial Analysis, and Systems. Strong operations professional with a Master of Business Administration (MBA) focused in Organizational Leadership and a Master of Arts (MA) focused in Change Management Consulting and Human Resources.

  • Student Records Management and Archival
  • Database Management
  • Regulations and Compliance of Federal Regulations concerning Student Records, Retention, FERPA, and other policies
  • Ability to maintain confidentiality of records and information
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Ability to create, compose, and edit written materials.
  • Employee professional learning and performance management
  • Policy and Procedure Evaluations and Improvements
  • Ability to evaluate and edit the content, structure, and format of a range of written material.
  • Knowledge of customer service standards and procedures.
Work History
Director, Registrar Operations, 06/2014 - 03/2017
Franklin University Columbus, OH,

  • Manage Registrar Operations Office, including supervision of staff and the oversight of all service delivery expectations for each function within the office (Academic Records, Registration, Degree Audit, Graduation)
  • Direct the staffing, training (both internal and inter-departmental), and Service Level Agreements of the Registrar Operations team comprised of 24 team members locally, and 8 team members internationally
  • Manage compensation and performance management programs
  • Supervisory responsibilities to include planning, assigning and directing the work of 32 staff members; appraising performance objectives; rewarding and empowering employees; complaint and problem resolution
  • Acts as the Human Resources liaison between Registrar Operations and Corporate Human Resources
  • Manage 21 Quarter-based and Semester-based term starts throughout the year
  • Determine required staffing levels, task prioritization and new program roll-outs to create a positive student-centered experience
  • Develop, maintain and monitor department objectives/goals, budgets, policies and practices
  • Facilitate communication and collaboration between all student-facing units within the Company
  • Manage metrics to measure staff skills, productivity and service levels
  • Responsible for FERPA education and compliance throughout the organization
  • Collaborate with internal academic partners for all new programs and changes to existing programs
  • Create and maintain the academic calendar for internal and external use
  • Project Lead for Record Retention Strategies for the National Hispanic University Student Records, in preparation for the University’s closing
  • Represent the Executive Director in academic and leadership meetings when needed

Registrar, Walden University, 06/2014 - 03/2017
Central Michigan University Mount Pleasant, MI,
  • Responsible for the strategic direction, management and coordination of daily operations in the Registrar Operations Office as it pertains to Walden University in order to ensure regulatory compliance with all university, state and federal requirements

  • Collaboratively manage functions associated with course scheduling, course registration, new programs and curriculum development within the student information system (SIS), academic record retentions, grades, degree validations, enrollment reports, and compliance with academic policies and FERPA regulations

  • Serve as a strategic partner for major university initiatives and cross-functional initiatives

  • Provide strategic planning and direction to an online institution with multiple site locations

  • Proactively engage in policy development and revisions, and in coordination with the different schools to insure that administrative policies and procedures work effectively and efficiently

  • Maintain records for transcript purposes and other student requests for Universities within the Laureate network, which have closed: National Hispanic University and University of Canter

  • Function as the compliance officer for applicable legislative and federal regulations, FERPA, and the enrollment reporting to the National Student Clearinghouse

  • Develop level appropriate reporting to ensure visibility of key accomplishments and issues.
Academic Advisor, 10/2012 - 05/2014
SUNY Broome Community College City, STATE,
  • Advised 350 students within the Business and Public Services Division in degree program options, curriculum and institutional requirements, course selections, transfer credit articulations and graduation checklists
  • Monitored student academic progress toward fulfillment of degree and/or certification requirements for their chosen course of study
  • Evaluated transcripts from other accredited educational institutions to determine potential transfer credit
  • Conducted student orientation/advisement sessions, in groups of 20 students per session, for new students within the Business and Public Services Division
  • Served as the assigned advisor for the International Student population within the Business and Public Services Division
  • Monitored course registrations to insure compliance with Visa legislation
  • Conducted Graduation checks and make recommendations to Department Chairs.
Associate Registrar , 06/2007 - 08/2010
State University Of New York, SUNY, Cortland City, STATE,
  • Maintenance and development of Curriculum Advising Program Planning (CAPP)
  • Resource to Graduation Clerk for all degree clearance activities, including the evaluation of the degree checklist process, processing of CAPP reports, management of teacher certification programs, New York State TEACH system integration and degree conferral
  • Coordinated marketing, planning and scheduling of WEB-registration processes
  • Registration activities: Recruitment and training of part-time registration staff, reviewed class lists and corrected registration errors, de-registered non-paid students, facilitated course cancellation activity
  • Orientation activities: BannerWeb training for Orientation Assistants and all International students (matriculated students and exchange students), Program advisement, General Education advisement, registration
  • Managed the building of semester courses and final exam schedules for each department
  • Participated in the scheduling meetings conducted by the Registrar, Associate Deans and Department Chairs, which involved the development of course schedules, building and classroom assignments
  • Liaison for all activities between the International Programs Office and the Registrar’s Office
  • Registration and advisement to International Matriculated Students
  • Implementer of protocols and registration procedures for special populations, outreach programs, study abroad students and Center for Educational Exchange
  • Developed Banner training sessions for new initiatives introduced by the Registrar’s Office, and Banner upgrades
  • Supervised clerical staff members
  • Served as back-up to the other Associate Registrar for the following duties: National Student Clearinghouse, OnBase Document Imaging, SUNY System Reporting.
MBA: Organizational Leadership, Expected in
City University of Seattle - Seattle, WA
MA: Management (Human Resources And Consulting, Expected in
City University of Seattle - Seattle, WA

Dean’s List

Bachelor of Science: Finance, International Business, Expected in
Ithaca College - Ithaca, NY
High School Diploma: , Expected in
American School in Japan - Tokyo, Japan,

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Resume Overview

School Attended

  • City University of Seattle
  • City University of Seattle
  • Ithaca College
  • American School in Japan

Job Titles Held:

  • Director, Registrar Operations
  • Registrar, Walden University
  • Academic Advisor
  • Associate Registrar


  • MBA
  • MA
  • Bachelor of Science
  • High School Diploma

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