Director, Registrar Operations resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Experienced Director/Registrar with a demonstrated history of working in the higher education industry and for corporate enterprises. Skilled in Registrar-Related Activities, Academic Advising, Management, Public Speaking, Distance Learning, Benefits Administration, Compliance, Human Resources, Budgeting, Financial Analysis, and Systems. Strong operations professional with a Master of Business Administration (MBA) focused in Organizational Leadership and a Master of Arts (MA) focused in Change Management Consulting and Human Resources.
Skills
Student Records Management and Archival
Database Management
Regulations and Compliance of Federal Regulations concerning Student Records, Retention, FERPA, and other policies
Ability to maintain confidentiality of records and information
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to create, compose, and edit written materials.
Employee professional learning and performance management
Policy and Procedure Evaluations and Improvements
Ability to evaluate and edit the content, structure, and format of a range of written material.
Knowledge of customer service standards and procedures.
Work History
Director, Registrar Operations, 06/2014 - 03/2017 Franklin University – Columbus, OH,
Manage Registrar Operations Office, including supervision of staff and the oversight of all service delivery expectations for each function within the office (Academic Records, Registration, Degree Audit, Graduation)
Direct the staffing, training (both internal and inter-departmental), and Service Level Agreements of the Registrar Operations team comprised of 24 team members locally, and 8 team members internationally
Manage compensation and performance management programs
Supervisory responsibilities to include planning, assigning and directing the work of 32 staff members; appraising performance objectives; rewarding and empowering employees; complaint and problem resolution
Acts as the Human Resources liaison between Registrar Operations and Corporate Human Resources
Manage 21 Quarter-based and Semester-based term starts throughout the year
Determine required staffing levels, task prioritization and new program roll-outs to create a positive student-centered experience
Develop, maintain and monitor department objectives/goals, budgets, policies and practices
Facilitate communication and collaboration between all student-facing units within the Company
Manage metrics to measure staff skills, productivity and service levels
Responsible for FERPA education and compliance throughout the organization
Collaborate with internal academic partners for all new programs and changes to existing programs
Create and maintain the academic calendar for internal and external use
Project Lead for Record Retention Strategies for the National Hispanic University Student Records, in preparation for the University’s closing
Represent the Executive Director in academic and leadership meetings when needed
Registrar, Walden University, 06/2014 - 03/2017 Central Michigan University – Mount Pleasant, MI,
Responsible for the strategic direction, management and coordination of daily operations in the Registrar Operations Office as it pertains to Walden University in order to ensure regulatory compliance with all university, state and federal requirements
Collaboratively manage functions associated with course scheduling, course registration, new programs and curriculum development within the student information system (SIS), academic record retentions, grades, degree validations, enrollment reports, and compliance with academic policies and FERPA regulations
Serve as a strategic partner for major university initiatives and cross-functional initiatives
Provide strategic planning and direction to an online institution with multiple site locations
Proactively engage in policy development and revisions, and in coordination with the different schools to insure that administrative policies and procedures work effectively and efficiently
Maintain records for transcript purposes and other student requests for Universities within the Laureate network, which have closed: National Hispanic University and University of Canter
Function as the compliance officer for applicable legislative and federal regulations, FERPA, and the enrollment reporting to the National Student Clearinghouse
Develop level appropriate reporting to ensure visibility of key accomplishments and issues.
Academic Advisor, 10/2012 - 05/2014 SUNY Broome Community College – City, STATE,
Advised 350 students within the Business and Public Services Division in degree program options, curriculum and institutional requirements, course selections, transfer credit articulations and graduation checklists
Monitored student academic progress toward fulfillment of degree and/or certification requirements for their chosen course of study
Evaluated transcripts from other accredited educational institutions to determine potential transfer credit
Conducted student orientation/advisement sessions, in groups of 20 students per session, for new students within the Business and Public Services Division
Served as the assigned advisor for the International Student population within the Business and Public Services Division
Monitored course registrations to insure compliance with Visa legislation
Conducted Graduation checks and make recommendations to Department Chairs.
Associate Registrar , 06/2007 - 08/2010 State University Of New York, SUNY, Cortland – City, STATE,
Maintenance and development of Curriculum Advising Program Planning (CAPP)
Resource to Graduation Clerk for all degree clearance activities, including the evaluation of the degree checklist process, processing of CAPP reports, management of teacher certification programs, New York State TEACH system integration and degree conferral
Coordinated marketing, planning and scheduling of WEB-registration processes
Registration activities: Recruitment and training of part-time registration staff, reviewed class lists and corrected registration errors, de-registered non-paid students, facilitated course cancellation activity
Orientation activities: BannerWeb training for Orientation Assistants and all International students (matriculated students and exchange students), Program advisement, General Education advisement, registration
Managed the building of semester courses and final exam schedules for each department
Participated in the scheduling meetings conducted by the Registrar, Associate Deans and Department Chairs, which involved the development of course schedules, building and classroom assignments
Liaison for all activities between the International Programs Office and the Registrar’s Office
Registration and advisement to International Matriculated Students
Implementer of protocols and registration procedures for special populations, outreach programs, study abroad students and Center for Educational Exchange
Developed Banner training sessions for new initiatives introduced by the Registrar’s Office, and Banner upgrades
Supervised clerical staff members
Served as back-up to the other Associate Registrar for the following duties: National Student Clearinghouse, OnBase Document Imaging, SUNY System Reporting.
Education
MBA: Organizational Leadership, Expected in - City University of Seattle - Seattle, WA GPA:
MA: Management (Human Resources And Consulting, Expected in - City University of Seattle - Seattle, WA GPA:
Dean’s List
Bachelor of Science: Finance, International Business, Expected in - Ithaca College - Ithaca, NY GPA:
High School Diploma: , Expected in - American School in Japan - Tokyo, Japan, GPA:
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