Social Media Manager excelling at leveraging the power of social media networks to boost brand loyalty and visibility. Online Marketing Manager skilled in leveraging the power of blogs, online communities and social media platforms to increase brand awareness and boost brand loyalty.
Cross-functional team leadership
FIA Beauty & Image ConsultingAtlanta, GADigital Marketing Manager07/2010 to Current
Identified customer needs through market research and analysis.
Demonstrates winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution.
Defined project and company vision, strategies and tactics.
Evaluated and managed new strategic business opportunities.
Designed web and other content Established long-range objectives and developed innovative strategies to help achieve them.
Handled incoming and outgoing correspondence, including mail, email and faxes.
Typed documents, updated websites and compiled information for meetings.
Organized work projects for clients Created PowerPoint presentations used for business development.
Conducted extensive online and phone research.
Writers' StudioMorrow, GATutor08/2009 to 05/2010
Worked with students from a variety of disciplines to produce refined and well written work.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Led writing workshops for students.
Attended weekly and monthly staff development sessions.
Assisted students with preparing bibliographies and performing scholarly research.
Managed time and kept focus during one-on-one and group tutoring appointments.
Represented and promoted the Writing Center in classrooms and at university events.
Created handouts explaining various writing strategies.
Worked individually with students to identify obstacles and set goals to improve academic standings.
She Reigns BoutiqueAtlanta, GASales Associate & Social Media Manager11/2016 to 09/2009
Computed sales prices, total purchases and processed payments.
Created and maintained social media pages
Described merchandise and explain operation of merchandise to customers.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Answered customers' questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Recommended merchandise based on customer needs.
Operated a cash register to process cash, check and credit card transactions.
Guided customers in choosing items that reflected personal style and shape.
Facilitated monthly and quarterly physical inventory counts.
Bachelor of Arts:Cultural studies2010Clayton State University, Morrow, GACultural studies
Certified Customer Service SpecialistGriffin Technical College
Facebook, Pinterest, Instagram, Twitter, Market Research, Customer Service Specialist, Inventory, Listening, Meetings, PowerPoint Presentations, Research, Community Management, Creative Mindset, Website Management (BigCommerce and Squarespace), Organized, Content Planning and Creation