Digital Marketing Manager resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
I am seeking a challenging position as an Associate Solutions Architect with Amazon Web Services, that will further enhance my knowledge while using my prior professional experience to carry out my duties. I will ensure that all proper company procedures are fulfilled simultaneously with customers’ needs. I am ambitious, dedicated, enthusiastic and always willing to learn!
Skills
Programs & SaaS applications
Joomla! Content Management System (CMS)
HTML & CSS (basic knowledge)
Constant Contact & AcyMailing
Zoho Desk & Zendesk
Microsoft Teams & Slack
Ecwid E-Commerce Software
Intercom
Microsoft Office
CampaignPilot, Facebook Ads Manager, Facebook Creator Studio, Instagram, Google Business Profile, Meta Business Suite
QuickBooks
Other Skills
Verbal and Written Communication (Typing Speed 70 wpm)
Product Promotion
Time Management
Relationship Building
Strategic Marketing
Social Media Management & Marketing
Digital Marketing
Customer Relationship Management (CRM)
Experience
Digital Marketing Manager, 06/2022 - Current Dish Network Corporation – Roseland, NJ,
Promoted within the company from the previous Website Customer Support Specialist role.
Develop online marketing strategies for around 15-20 Golf Course & Resort businesses.
Work with 50+ contacts of golf course accounts including Owners, Golf Professionals and Marketing Directors to develop marketing plans, provide technical support and reach business goals.
Write, create and schedule daily social media content to increase brand exposure, reputation and engagement with customers.
Develop and deliver creative digital content including weekly email newsletters, flyers, pamphlets and unique campaigns using Canva to promote club events and drive revenue to the courses.
Create, manage and schedule paid campaigns using Facebook Ads Manager with budgets over $1,000/month.
Analyze open rate statistics for email campaigns, track performance of ads and give recommendations to customers on how to improve traffic, click and conversion rates.
Utilize Instagram, Facebook, CampaignPilot, Google and AcyMailing to promote products, services and content.
Pitch ideas to customers of successful promotions and events in their line of business to help keep them informed on how they can increase revenue in a variety of ways.
Website Customer Support Specialist, 02/2021 - 06/2022 Wencor – Temecula, CA,
Support and service website clients working primarily in a SaaS B2B setting, with the content management systems Joomla and WordPress.
Maintain the highest level of front-line customer service to our current customer base to keep the customer retention and satisfaction rate high.
Conduct live software trainings and produce tutorials for customers to get them up and running on Joomla and other SaaS applications.
Install various plugins to each customer’s system based on their current needs and recommend additional products and services for their future business goals.
Maintain customer websites using front-end technologies such as HTML and CSS.
Troubleshoot email issues by requesting removal from domain blocklists to help ensure the highest rate of successful email deliveries.
Work primarily with Zoho Desk and Zendesk web-based ticketing systems to handle escalated requests and provide solutions for customers.
Embed social media widgets onto the websites to establish cohesiveness between all media channels.
Perform accounts receivable duties including accepting credit card payments, investigating invoice disputes and always keeping sensitive customer and business information confidential.
Provided assistance in the implementation and training of software solutions to physician’s offices across the nation.
Generated leads and worked independently to create a pipeline of business.
Researched industry trends and changes in government regulations for the purpose of developing persuasive arguments.
Participated in marketing events in Central Florida to promote the product and educate the consumer.
Worked collectively with the software developers for technical support and troubleshooting.
Account Executive, 04/2015 - 05/2016 A.D. Solutions-SHARP Electronics – City, STATE,
Researched and qualified new opportunities for office products and software solution services in Central Florida through various cold-calling techniques.
Prepared and delivered sales presentations on capital equipment to top level executives ranging from IT Managers to CEO’s.
Provided ongoing training demonstrations to current and prospective clients on application and use of the equipment.
Liaison between the Service and Installation Department, IT Department and Finance Department to ensure rapid response time and client satisfaction.
Obtained clients from various vertical markets including Medical, Legal, Commercial, Industrial and Non-Profit.
Managed contracts and equipment leasing to help transition the client over from their previous vendor.
Education and Training
Bachelor of Arts: Broadcast Communications, Expected in 12/2013 - University of Central Florida - Orlando, FL GPA:
Accomplishments
Sandler Sales Training- President’s Club (May 2015- May 2016)
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