Digital Marketing Manager resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I am seeking a challenging position as an Associate Solutions Architect with Amazon Web Services, that will further enhance my knowledge while using my prior professional experience to carry out my duties. I will ensure that all proper company procedures are fulfilled simultaneously with customers’ needs. I am ambitious, dedicated, enthusiastic and always willing to learn!


Programs & SaaS applications

  • Joomla! Content Management System (CMS)
  • HTML & CSS (basic knowledge)
  • Constant Contact & AcyMailing
  • Zoho Desk & Zendesk
  • Microsoft Teams & Slack
  • Ecwid E-Commerce Software
  • Intercom
  • Microsoft Office
  • CampaignPilot, Facebook Ads Manager, Facebook Creator Studio, Instagram, Google Business Profile, Meta Business Suite
  • QuickBooks

Other Skills

  • Verbal and Written Communication (Typing Speed 70 wpm)
  • Product Promotion
  • Time Management
  • Relationship Building
  • Strategic Marketing
  • Social Media Management & Marketing
  • Digital Marketing
  • Customer Relationship Management (CRM)
Digital Marketing Manager, 06/2022 - Current
Dish Network Corporation Roseland, NJ,
  • Promoted within the company from the previous Website Customer Support Specialist role.
  • Develop online marketing strategies for around 15-20 Golf Course & Resort businesses.
  • Work with 50+ contacts of golf course accounts including Owners, Golf Professionals and Marketing Directors to develop marketing plans, provide technical support and reach business goals.
  • Write, create and schedule daily social media content to increase brand exposure, reputation and engagement with customers.
  • Develop and deliver creative digital content including weekly email newsletters, flyers, pamphlets and unique campaigns using Canva to promote club events and drive revenue to the courses.
  • Create, manage and schedule paid campaigns using Facebook Ads Manager with budgets over $1,000/month.
  • Analyze open rate statistics for email campaigns, track performance of ads and give recommendations to customers on how to improve traffic, click and conversion rates.
  • Utilize Instagram, Facebook, CampaignPilot, Google and AcyMailing to promote products, services and content.
  • Pitch ideas to customers of successful promotions and events in their line of business to help keep them informed on how they can increase revenue in a variety of ways.
Website Customer Support Specialist, 02/2021 - 06/2022
Wencor Temecula, CA,
  • Support and service website clients working primarily in a SaaS B2B setting, with the content management systems Joomla and WordPress.
  • Maintain the highest level of front-line customer service to our current customer base to keep the customer retention and satisfaction rate high.
  • Conduct live software trainings and produce tutorials for customers to get them up and running on Joomla and other SaaS applications.
  • Install various plugins to each customer’s system based on their current needs and recommend additional products and services for their future business goals.
  • Maintain customer websites using front-end technologies such as HTML and CSS.
  • Troubleshoot email issues by requesting removal from domain blocklists to help ensure the highest rate of successful email deliveries.
  • Work primarily with Zoho Desk and Zendesk web-based ticketing systems to handle escalated requests and provide solutions for customers.
  • Embed social media widgets onto the websites to establish cohesiveness between all media channels.
  • Perform accounts receivable duties including accepting credit card payments, investigating invoice disputes and always keeping sensitive customer and business information confidential.
Customer Service Specialist, 05/2016 - 09/2016
Nbc Universal Dallas, TX,
  • Provided assistance in the implementation and training of software solutions to physician’s offices across the nation.
  • Generated leads and worked independently to create a pipeline of business.
  • Researched industry trends and changes in government regulations for the purpose of developing persuasive arguments.
  • Participated in marketing events in Central Florida to promote the product and educate the consumer.
  • Worked collectively with the software developers for technical support and troubleshooting.
Account Executive, 04/2015 - 05/2016
A.D. Solutions-SHARP Electronics City, STATE,
  • Researched and qualified new opportunities for office products and software solution services in Central Florida through various cold-calling techniques.
  • Prepared and delivered sales presentations on capital equipment to top level executives ranging from IT Managers to CEO’s.
  • Provided ongoing training demonstrations to current and prospective clients on application and use of the equipment.
  • Liaison between the Service and Installation Department, IT Department and Finance Department to ensure rapid response time and client satisfaction.
  • Obtained clients from various vertical markets including Medical, Legal, Commercial, Industrial and Non-Profit.
  • Managed contracts and equipment leasing to help transition the client over from their previous vendor.
Education and Training
Bachelor of Arts: Broadcast Communications, Expected in 12/2013
University of Central Florida - Orlando, FL
  • Sandler Sales Training- President’s Club (May 2015- May 2016)

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Resume Overview

School Attended

  • University of Central Florida

Job Titles Held:

  • Digital Marketing Manager
  • Website Customer Support Specialist
  • Customer Service Specialist
  • Account Executive


  • Bachelor of Arts

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