Digital Marketing Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Talented [Job Title] bringing [Number]-year record of success in spearheading programming development and day-to-day management. Performance-oriented, driven and creative with good program pitching and organizational skills. Diplomatic in resolving conflicts and building consensus between operational areas.

Proud woman of African descent with business ownership, supervisory, and freelance service management experience. Long history of community work and activism as healing circle creator, children's meditation and metaphysics teacher, and cultural performer and presenter. Intuitive and creative team player with strong independent work skills familiar with non-violent communication strategies, respectful meeting facilitation, and consensus based collaborations.

  • Group and Individual Instruction
  • Organizational Leadership
  • Budgeting
  • Scheduling
  • Staff Management
  • Speaking
  • Coordination
  • Email Software
  • Active Learning
  • Autonomous and team
  • Intuitive
  • Slack
  • Remote Working
  • Google Suite
  • Written and Oral Communication
  • Team Management Managing Teams
  • Organizational and Project Management Skills
  • Daily Spiritual Practices
  • Transformation Professional
  • Flexible
  • Thinking outside the box
  • Good Listener
  • Analytical skills, Customer Service, Organizational, Staff Management
  • Approach, Designing, Organizational skills, Staffing
  • Attention to detail, Direction, Presenter, Strategist
  • Attorney, Directing, Press, Strategy
  • B2b, Editor, Problem solving, Supervisory experience
  • Branding, Email, Project Management, Supervision
  • Budget, Financial, Project plans, Team Management
  • Budgeting, HTML, Speaking, Phone
  • C, Instruction, Quality, Time management
  • Call center, Journalist, Quick, Type
  • Oral Communication, Leadership, Rapport, Unique
  • Conferences, Team-building, Relationship building, Video
  • Content, Managing, Relationship Management, Vision
  • Copywriter, Marketing, Routing, Website
  • CRM, Outlook, Sales, Web content
  • Clients, Online marketing, Selling, Written
  • Client, Optimization, Sales Manager, Written communication skills
  • Customer satisfaction, Organizing, Scheduling, Writing skills
05/2018 to Current
Digital Marketing Manager Aspen Capital Portland, OR,
  • Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.
  • Collaborated with social media influencers such as top musicians, athletes, companies and press to drive brand optimization.
  • Developed online marketing strategies for [Type] businesses.
  • Generated interest for new and upcoming product and service releases by managing social media accounts.
  • Utilized platforms such as [Type] and [Type] platforms on regular basis.
  • Developed targeted strategies and project plans to drive vision and enhance business value.
  • Designed, managed and maintained company website by writing content, directing video designs and designing email, HTML and in-text email promotions.
  • Supported SEO initiatives to improve content, keywords, and branding.
  • Developed creative digital content and unique campaigns to drive brand exposure.
  • Interfaced with clients to discuss budget allocation to determine project scope.
  • Partner to create digital content strategy and manage digital content calendar Ensure web content meets business objectives and audience goals while adhering to brand, style, and standards guidelines Serve as a resource with respect to digital writing, style, and content structure 5-6 years as either a content strategist or marketing manager for externally-facing, complex publishing sites Outstanding relationship building.
  • Very high level of organizational and time management skills Write and produce with clarity and conviction to help inform and inspire action for digital channels (web, social, blogs, etc.) Serve as a content lead with respect to digital writing, style, and content structure Minimum 3-4 years as either a content strategist, copywriter, or financial editor/journalist Experience executing a successful online customer experience from a content perspective.
06/2018 to Current
Sales And, Interim Supervisor Apex For Kids Los Angeles, CA,
  • Trained and managed staff to drive high productivity, excellent performance and positive employee satisfaction and maintained standard operating procedures.
  • Managed and resolved customer complaints to support positive service experience resulting in business loyalty.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Supervises and coordinates daily activities of remote representatives engaged in delivering excellent customer interactions and utilizing effective selling techniques
  • Utilize effective selling techniques to educate/motivate direct reports to contribute to a sales driven environment
  • Communicates regularly with Sales Manager regarding team performance and tactics to improve performance
  • Development of daily, weekly, and monthly team sales goals based on management direction
  • Day to day representative supervision including attendance tracking, policy adherence, sales and quality performance and adherence, etc
  • Proficient with CRM (Client Relationship Management) Software, organizing team , b2b, and b2c communication via phone and email
  • Efficiently draft effective Corporate Communication Strong communication, presentation and writing skills required
  • Understands the Customer Service environment and stays abreast of issues and events that have an impact on the business
  • Ensure that escalations to various departments are seamless to our customers
  • Provide high-level support for all customer contacts by addressing their issue or query and/or routing their call to the appropriate department
  • Leadership and team-building skills to motivate and inspire the team towards achievement of service excellence
  • Problem solving and analytical skills with the ability to evaluate issues and conflicts and make timely decisions that benefit both the customer and the business.
  • Ability to take ownership of problems and coordinate appropriate internal resources to help solve customer issues effectively and efficiently.
  • Ability to train direct reports on new and existing procedures Commitment to customer satisfaction to provide quick and thorough response to customers' requests or problems.
  • Time management and organizational skills.
  • University Degree is desirable.
  • Positive outlook on change and a flexible approach to the work environment and structure.
  • Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone.
  • Attention to detail and the ability to prioritize and meet deadlines 3+ years of Supervisory experience, preferably in a customer service/call center environment Self-driven, eager to learn and goal-oriented with strong time management skills Proactive problem solving, both technically and creatively Ability to quickly establish and maintain rapport.
12/2010 to Current
Coach Osunlade Heals City, STATE,
  • Healer, and Workshop Presenter Selected, adapted and wrote curricula and lesson plans to meet individual classroom requirements.
  • Conducted conferences dealing with interpret religious ideas or convictions.
  • Meditation Sacred Circles Healing Modalities Metaphysics courses Mindfulness Mindset.
Education and Training
Expected in
Bachelor of Arts: Journalism / Communication
The University Of Austin - Austin, TX

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Resume Overview

School Attended
  • The University Of Austin
Job Titles Held:
  • Digital Marketing Manager
  • Sales And, Interim Supervisor
  • Coach
  • Bachelor of Arts