Skilled in working with a healthcare team to coordinate appropriate care. Excellent department supervisor with expertise in production and safety. Adept at maintaining performance, quality and costs of operations. Excellent problem-solving good verbal and written communication skills.
Skills
Recordkeeping abilities
Phlebotomist Technician
Certified Nursing Assistant
Educated Don/ Doff
Delivery coordination
Department oversight of 30 employees
Menu planning skills
Customer Service Skilled
Healthy cuisine
Experience
03/2017 to Current
Dietary SupervisorHalifax Health – Deland, FL,
Trained, disciplined and motivated staff to give all residents and guests top-notch service.
Evaluated food production to check whether food was being made, portioned and handled correctly.
Worked with dietitians to set menus meeting overall patient needs, as well as implement specific dietary plans for individual patients.
Educated new employees on proper facility procedures and policies, following Salude & state policies.
Fulfilled multiple duties by processing transactions, maintaining cleanliness and providing high levels of customer service.
Instructed and administered facility menu and policy exam to new employees.
Developed and oversaw preparation of specialized diets.
Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
03/2017 to Current
Dietary Office AssistantSalude – City, STATE,
Greeted visitors or callers daily to handle questions or direct to appropriate staff.
Managed office paperwork, including scanning documents and routing business correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
Made orders for new office supplies based on demand and budgetary restraints.
Maintained business records by updating customer information.
Collected payments, issued receipts and updated accounts to reflect new balances.
Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
Tracked office stock and maintained inventory in neat and organized fashion.
Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
Served as central point of contact for all outside vendors needing to gain access to building.
Oversaw workforce management and staff scheduling to keep office operations running smoothly.
May1991 to Current
CNA /Certified Phlebotomy TechnicianRiverside Healthcare – City, STATE,
Conducted routine checks on standard patience using proper Donning protective equipment. Taking vitals, including blood pressure, blood sugar and heart rate.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Used mobility devices to transport patients.
Delivered nursing assistance to residents in 120-bed skilled care facility.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Education and Training
Expected in 05/2007
Associate of Science: Health Management And Clinical Assistance Thomas Nelson Community College - Hampton, VA GPA:
Expected in 05/1991
Associate of Applied Science: Health Management And Clinical Assistance Tidewater Community College - Norfolk, VA GPA:
Accomplishments
Promoted from Dietary aide to Dietary Supervisor, in less than 12-months
Created highly effective new menu selections that significantly impacted efficiency and improved operations.
Consistently maintained high customer satisfaction ratings.
Led team to achieve High, earning recognition from upper management and financial reward.
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