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Skilled in working with a healthcare team to coordinate appropriate care. Excellent department supervisor with expertise in production and safety. Adept at maintaining performance, quality and costs of operations. Excellent problem-solving good verbal and written communication skills.
- Recordkeeping abilities
- Phlebotomist Technician
- Certified Nursing Assistant
- Educated Don/ Doff
- Delivery coordination
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- Department oversight of 30 employees
- Menu planning skills
- Customer Service Skilled
- Healthy cuisine
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03/2017 to Current Dietary Supervisor Halifax Health – Deland, FL,
- Trained, disciplined and motivated staff to give all residents and guests top-notch service.
- Evaluated food production to check whether food was being made, portioned and handled correctly.
- Worked with dietitians to set menus meeting overall patient needs, as well as implement specific dietary plans for individual patients.
- Educated new employees on proper facility procedures and policies, following Salude & state policies.
- Fulfilled multiple duties by processing transactions, maintaining cleanliness and providing high levels of customer service.
- Instructed and administered facility menu and policy exam to new employees.
- Developed and oversaw preparation of specialized diets.
- Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
03/2017 to Current Dietary Office Assistant Salude – City, STATE,
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Made orders for new office supplies based on demand and budgetary restraints.
- Maintained business records by updating customer information.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
- Tracked office stock and maintained inventory in neat and organized fashion.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
- Served as central point of contact for all outside vendors needing to gain access to building.
- Oversaw workforce management and staff scheduling to keep office operations running smoothly.
May1991 to Current CNA /Certified Phlebotomy Technician Riverside Healthcare – City, STATE,
- Conducted routine checks on standard patience using proper Donning protective equipment. Taking vitals, including blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Used mobility devices to transport patients.
- Delivered nursing assistance to residents in 120-bed skilled care facility.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Expected in 05/2007 Associate of Science: Health Management And Clinical Assistance
Thomas Nelson Community College - Hampton, VA
GPA:
Expected in 05/1991 Associate of Applied Science: Health Management And Clinical Assistance
Tidewater Community College - Norfolk, VA
GPA:
- Promoted from Dietary aide to Dietary Supervisor, in less than 12-months
- Created highly effective new menu selections that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve High, earning recognition from upper management and financial reward.
- Licensed Phlebotomist - 2010
- Certified Nursing Assistant - 1981
- Serve Safe certified - 2017
- Trained at chateau Elan / Sous chef - 2014
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