DFS Custom Resource Specialist Resume Example
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DFS CUSTOM RESOURCE SPECIALIST
Summary
26 years experience in the printing industry * 28 years customer service experience. Ability to multi-task and work under pressure. Strong history of processes and procedures within the Deluxe/DFS organization. Strong ability to problem solve.
Accomplishments
- Entire skills and knowledge of printing learned by “on the job” training since 1987
- NEBS Management Effectiveness Certified 2000
- AMA Supervision Course 2000
- DFS Yearly Top Performer Award 2004
- DFS “Be The One to Lead the Way” Award 2012 - *Peer recognition*
- Assisted the H2 Team and worked closely with IT for Comet Release 14 & 15 for Custom
- Worked with Townsend Manufacturing and Composition to reduce internal errors below 3% - ongoing since 2011
- Successfully submitted and implemented several MY2's for improvements to processes
- Chosen as Liaison for recent DFSFullColor.com launch - 2013
Experience
Jabil Inc.January 2006 to CurrentDFS Custom Resource Specialist
- Work closely with Product on custom specs to ensure accuracy.
- In-depth knowledge of all DFS product lines and ordering systems (Comet, DFIN, Web, PSPrint).
- Traveled to facilities to train Call Center reps at SG in Lansdale for Custom and Delforms in Shoreview on the new DFSFullColor site.
- Supports 50+ reps with questions and resources as well as being the hub of communication between the various production facilities and Management.
- Serviced elevated manager accounts to ensure accuracy of orders and timely processing.
- Evaluate processes and procedures, offer suggestions to streamline or change practices to increase dealer satisfaction and/or rep productivity.
- Heavily involved with training and coaching of all Custom/Full Color reps as well as a team member of the Custom Quality Team with Townsend Manufacturing.
NEBS/DFS DivisionJanuary 2002 to January 2005DFS Custom Program Consultant/DFS Key Account Rep
Irvine , STATE
Irvine , STATE
- Trained in DFS division to provide full service to our dealers.
- Knowledgeable in custom, digital and standard product lines to assist in quoting, product inquires, customer service issues and order entry.
- Monitored assigned accounts to ensure timely service and deliveries.
NEBS/DFS DivisionJanuary 1998 to January 2002DFS Customer Service Supervisor
City , STATE
City , STATE
- Support and develop 18 standard phone reps for both DFS and Newshire which also included coaching and performance reviews.
- Monitor service levels to ensure department goals are met.
- Handle any customer complaints that reps were not able to resolve on their own as well as provide feedback.
- Worked with all areas of the organization to deliver quality service to our customers.
Newshire FormsJanuary 1996 to January 1998Group Leader
City , STATE
City , STATE
- Monitored the work flow of custom and standard orders through the department.
- Assisted 6 order entry reps in the daily processing of orders.
- Worked with all levels of management to resolve any processing issues and managed the custom order work flow in the production facility.
Newshire FormsJanuary 1987 to January 1996Group Leader, Custom & Standard Customer Service
City , STATE
City , STATE
- Supported 7 reps in standard and custom customer service.
- Trained reps in quoting, product knowledge, product specifications and resolving customer complaints.
- Monitored service levels for timely handling of all incoming calls.
- Handled any customer complaints that reps could not resolve on their own.
- Worked closely with management and production to ensure quality service to customers as well as located orders in the production facility for customer service reps.
Education
Cumberland Regional High School1985State
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Resume Overview
School Attended
- Cumberland Regional High School
Job Titles Held:
- DFS Custom Resource Specialist
- DFS Custom Program Consultant/DFS Key Account Rep
- DFS Customer Service Supervisor
- Group Leader
- Group Leader, Custom & Standard Customer Service
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