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DFS Custom Resource Specialist Resume Example

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DFS CUSTOM RESOURCE SPECIALIST
Summary

26 years experience in the printing industry * 28 years customer service experience. Ability to multi-task and work under pressure. Strong history of processes and procedures within the Deluxe/DFS organization. Strong ability to problem solve.

Accomplishments
  • Entire skills and knowledge of printing learned by “on the job” training since 1987
  • NEBS Management Effectiveness Certified 2000
  • AMA Supervision Course 2000
  • DFS Yearly Top Performer Award 2004
  • DFS “Be The One to Lead the Way” Award 2012 - *Peer recognition*
  • Assisted the H2 Team and worked closely with IT for Comet Release 14 & 15 for Custom
  • Worked with Townsend Manufacturing and Composition to reduce internal errors below 3% - ongoing since 2011
  • Successfully submitted and implemented several MY2's for improvements to processes
  • Chosen as Liaison for recent DFSFullColor.com launch - 2013
Experience
Deluxe/DFS DivisionJanuary 2006 to CurrentDFS Custom Resource Specialist
  • Work closely with Product on custom specs to ensure accuracy.
  • In-depth knowledge of all DFS product lines and ordering systems (Comet, DFIN, Web, PSPrint).
  • Traveled to facilities to train Call Center reps at SG in Lansdale for Custom and Delforms in Shoreview on the new DFSFullColor site.
  • Supports 50+ reps with questions and resources as well as being the hub of communication between the various production facilities and Management.
  • Serviced elevated manager accounts to ensure accuracy of orders and timely processing.
  • Evaluate processes and procedures, offer suggestions to streamline or change practices to increase dealer satisfaction and/or rep productivity.
  • Heavily involved with training and coaching of all Custom/Full Color reps as well as a team member of the Custom Quality Team with Townsend Manufacturing.
NEBS/DFS DivisionJanuary 2002 to January 2005DFS Custom Program Consultant/DFS Key Account Rep
Townsend, MA
  • Trained in DFS division to provide full service to our dealers.
  • Knowledgeable in custom, digital and standard product lines to assist in quoting, product inquires, customer service issues and order entry.
  • Monitored assigned accounts to ensure timely service and deliveries.
NEBS/DFS DivisionJanuary 1998 to January 2002DFS Customer Service Supervisor
Townsend, MA
  • Support and develop 18 standard phone reps for both DFS and Newshire which also included coaching and performance reviews.
  • Monitor service levels to ensure department goals are met.
  • Handle any customer complaints that reps were not able to resolve on their own as well as provide feedback.
  • Worked with all areas of the organization to deliver quality service to our customers.
Newshire FormsJanuary 1996 to January 1998Group Leader
Bridgeton, NJ
  • Monitored the work flow of custom and standard orders through the department.
  • Assisted 6 order entry reps in the daily processing of orders.
  • Worked with all levels of management to resolve any processing issues and managed the custom order work flow in the production facility.
Newshire FormsJanuary 1987 to January 1996Group Leader, Custom & Standard Customer Service
Bridgeton, NJ
  • Supported 7 reps in standard and custom customer service.
  • Trained reps in quoting, product knowledge, product specifications and resolving customer complaints.
  • Monitored service levels for timely handling of all incoming calls.
  • Handled any customer complaints that reps could not resolve on their own.
  • Worked closely with management and production to ensure quality service to customers as well as located orders in the production facility for customer service reps.
Education
Cumberland Regional High School1985New Jersey
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Resume Overview

Companies Worked For:

  • Deluxe/DFS Division
  • NEBS/DFS Division
  • Newshire Forms

School Attended

  • Cumberland Regional High School

Job Titles Held:

  • DFS Custom Resource Specialist
  • DFS Custom Program Consultant/DFS Key Account Rep
  • DFS Customer Service Supervisor
  • Group Leader
  • Group Leader, Custom & Standard Customer Service

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