Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Professionally trained customer service representative with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs.
Skills
CPR/First Aid certified
Feeding assistance expert
Dementia and Alzheimer's knowledge
Patient-focused care
Efficient and reliable team player
45 WPM typing speed
Professional phone etiquette
Customer service-oriented
Work History
11/2011 to CurrentDevelopmental Aide Highland Place Rehab & Nursing Center | Shreveport, LA,
Responded appropriately to the physical, emotional and developmental needs of patients.
Maintained a clean, healthy and safe environment.
Followed safe lifting techniques and individual resident lifting instructions.
Assisted patients with ambulation and crutch walking.
Documents objective data and routine aspects of patient care.
Reported any unusual circumstances in the patients’ condition or environment
Helped residents programming goals and increase their independence
02/2013 to CurrentCertified Nursing AssistantNorth Country Academy | Apple Valley, MN,
Monitored vital signs, such as blood pressure and pulse.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Transported patients to other areas of the hospital in wheelchairs and gurneys.
Answered patient calls for care and feeding.
Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.
02/2000 to 08/2007Data Entry Clerk/ Customer Service RepQuick International Couriers | City, STATE,
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Ensured all Shipments are cleared from customers and delivered in a timely manner.Â
Responsible for running daily Proof of Delivery reports and for documenting all returns.
Coordinated shipments and ensured timely arrival to the appropriate destination.Â
Assisted in creating standards for how to best service clients and producing quality control manuals.Â
08/2007 to 10/2008Child Care ProviderSanta Elena Bilingual School | City, STATE,
Implemented reading and writing workshops to increase student literacy and support school reading programs.
Successfully improved student participation in the classroom through integration of creative role-playing exercises.
Collaborated with a team of faculty to develop after-school tutorial program for students in need of extra help.
Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.
Installed good habits such as sharing, cooperation and cleanliness.
Education
Expected in May 2005Associate of Science | Liberal Arts & SciencesQueensborough Community College, Bayside, NYGPA:
Emphasis in Sciences
Expected in June 1998High School Diploma | ScienceQueens Gateway to Health & Sciences Secondary School, Jamaica, NYGPA:
Emphasis in Science
Expected in 2007Obtained Credit towards Bachelor's Degree | Secondary Education/ HistoryQueens College, Bayside, NYGPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Length
Personalization
Strong Summary
Target Job
Typos
Resume Overview
School Attended
Queensborough Community College
Queens Gateway to Health & Sciences Secondary School
