Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Professionally trained customer service representative with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs.
  • CPR/First Aid certified
  • Feeding assistance expert
  • Dementia and Alzheimer's knowledge
  • Patient-focused care
  • Efficient and reliable team player
  • 45 WPM typing speed
  • Professional phone etiquette
  • Customer service-oriented
Work History
11/2011 to Current Developmental Aide Highland Place Rehab & Nursing Center | Shreveport, LA,
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Maintained a clean, healthy and safe environment.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Assisted patients with ambulation and crutch walking.
  • Documents objective data and routine aspects of patient care.
  • Reported any unusual circumstances in the patients’ condition or environment
  • Helped residents programming goals and increase their independence
02/2013 to Current Certified Nursing Assistant North Country Academy | Apple Valley, MN,
  • Monitored vital signs, such as blood pressure and pulse.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Transported patients to other areas of the hospital in wheelchairs and gurneys.
  • Answered patient calls for care and feeding.
  • Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
  • Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.
02/2000 to 08/2007 Data Entry Clerk/ Customer Service Rep Quick International Couriers | City, STATE,
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured all Shipments are cleared from customers and delivered in a timely manner. 
  • Responsible for running daily Proof of Delivery reports and for documenting all returns.
  • Coordinated shipments and ensured timely arrival to the appropriate destination. 
  • Assisted in creating standards for how to best service clients and producing quality control manuals. 
08/2007 to 10/2008 Child Care Provider Santa Elena Bilingual School | City, STATE,
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Successfully improved student participation in the classroom through integration of creative role-playing exercises.
  • Collaborated with a team of faculty to develop after-school tutorial program for students in need of extra help.
  • Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.
  • Installed good habits such as sharing, cooperation and cleanliness.
Expected in May 2005 Associate of Science | Liberal Arts & Sciences Queensborough Community College, Bayside, NY GPA:
  • Emphasis in Sciences
Expected in June 1998 High School Diploma | Science Queens Gateway to Health & Sciences Secondary School, Jamaica, NY GPA:
  • Emphasis in Science
Expected in 2007 Obtained Credit towards Bachelor's Degree | Secondary Education/ History Queens College, Bayside, NY GPA:
  • Emphasis in Education
  • Certified Nurses Aide
  • First Aid Certification

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School Attended

  • Queensborough Community College
  • Queens Gateway to Health & Sciences Secondary School
  • Queens College

Job Titles Held:

  • Developmental Aide
  • Certified Nursing Assistant
  • Data Entry Clerk/ Customer Service Rep
  • Child Care Provider


  • Associate of Science
  • High School Diploma
  • Obtained Credit towards Bachelor's Degree

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