Detention Services Officer Resume Example Company Name

DETENTION SERVICES OFFICER

Professional Summary

To secure a position as an Eligibility Worker II for the County of Los Angeles Department of Social Services to further utilize my experience working in public assistance programs and services.

Education

Bachelor of Arts: Sociology, 05/2018
California State University Dominguez Hills - City

Coursework in Sociology

Cum Laude Academic Honor

Associate of Arts: Sociology, 2007
Los Angeles Southwest College - City

Coursework in Sociology

Cum Laude Academic Honor

Professional Experience

Detention Services Officer, 04/2009 to Current
Company Name – City, State

On-site supervision and security of minors within a correctional facility
Investigate and detect problems
Report writing: special incidents and physical incidents
Take appropriate action in emergency or crisis situations
Access Probation Case Management System (PCMS) to update juvenile detainment and release information
Conduct individual and group counseling
Update unit forms, activity log, behavioral charts, and shift exchange information
Conduct daily program activities: grooming, school, meals, and recreation
Conduct direct enhanced supervision of youth who have attempted and/or verbalized self-injurious behavior or suicide
Communicate with staff regarding group tone, potential problems, and shift exchange information
Conduct Behavioral Management Programming (BMP) for detained youth who are in need of acquiring basic life skills, developing positive peer relationships, and help with family reunification with their parents
Perform work processes in Girls and Boys intake screening and court releases
Orientate (medical questionnaire/mental health screening) youth newly admitted into the facility
Access probation and various Department of Justice (DOJ) databases for case note information, juvenile arrests, court dates and dispositions, warrant information, and other inquiries
As needed, perform leadership duties as Acting Senior Detention Services Officer in Movement & Control
In excel, record employee attendance and overtime on administrative forms and submit via email to various levels of management
Assist the Officer of the Day with managing the daily work schedule to maintain staff-to-youth ratio in a housing unit
In excel, input employee attendance, unit coverage, enhanced supervision assignments, and overtime in various administrative forms
Work in coordination with intradepartmental personnel: Department of Mental Health, Juvenile Court Health services, religious clergy, and Los County of Education (LACOE)
Respond to inquires from various law enforcement agencies at the local, state, and federal level
Provide staff support in the intervention efforts with the Commercially Sexually Exploited Children Outreach (CSEC) program
Supervise youth during visitation with parents, private attorneys, psychologists, child advocates, and investigators
Handle to high-volume telephone inquires from parents, attorneys, probation officers, general public, and outside law enforcement agencies
Send email correspondence to court officers and notify parents regarding the transport of detained youth to the Los Angeles County and USC Medial Center and/or incident involvement
Provide mentoring to newly appointed Detention Services Officers
Designed and coordinated comprehensive and enriched program activities designed for youth of specific age groups and gender to help motivate creativity, discover talents, improve social skills, behavior build self-esteem, foster respect, and empower youth to cultivate youth leadership

Senior Typist Clerk - Supervisor, 05/2006 to 01/2009
Company Name – City, State

Supervised clerical staff of seven of the Adult Probation Supervision Unit
Oversaw and explained the work processes, departmental rules, and policies to staff
Addressed disciplinary controls
Planned and determined assignment or reassignment of staff
Wrote and reviewed performance evaluations
Evaluated employees' strengths and assigned tasks based upon experience and training
Devised and distributed memos
Scheduled and conducted staff meetings
Maintained master time cards
Ordered and distributed office supplies
Processed and retrieved defendant case history from the Trail Court Information System (TCIS)
Updated defendant information into the Adult Probation System (APS)
Worked with management team to implement proper division of responsibilities
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
Interviewed, hired and trained new employees for clerical positions

Intermediate Typist Clerk-Court Tracker, 05/2002 to 04/2006
Company Name – City, State

Assisted court officers with tracking and retrieving late and/or missing juvenile court reports
Constructed tracking lists of late or missing court reports; Notified management and Deputy Probation Officers in juvenile detention camps and area offices concerning reports not received
Retrieved inquiries in the Juvenile Caseload Management System (JCMS)
Notified responsible deputy probation officers and management in camps and area offices concerning court reports not received
Provided information and Temporary Assistance to Needy Family (TANF)

Volunteer Experience

Performed internship at Los Padrinos Juvenile Hall
Provided volunteer services to Red Circle's Project HIV & AIDs Prevention Program for National Native Americans and Non-Native American
Volunteered for a non-profit organization called W.I.N.D.O.W (Women In Need of Discovering Own Worth)

Additional Qualifications

25 years of customer service experience
12 years of public service
Excellent writing skills
Possess the ability to communicate with all levels of management and staff
Strong leadership skills
Team-oriented
Suicide prevention training
Crisis intervention training
Computer Skills: Microsoft Word, Excel, and Power Point
Able to type 55 wpm and 8,000 ten key speed by touch

Resume Overview

School Attended

California State University Dominguez Hills
Los Angeles Southwest College

Job Titles Held:

Detention Services Officer
Senior Typist Clerk - Supervisor
Intermediate Typist Clerk-Court Tracker

Degrees

Bachelor of Arts : Sociology , 05/2018
Associate of Arts : Sociology , 2007

Detention Services Officer Resume Example

Resume Score: 80%

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