Detention Services Officer Resume Example
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DETENTION SERVICES OFFICER
Professional Summary
Insightful Detention Services Officer with 12 years experience working in a juvenile detention facility. Acquired strong skill-sets and knowledge of detention facility operations and departmental security protocols, as well as work processes that involve retrieving pertinent arrest, detainment, and court information from Probation and Department of Justice databases. Looking forward to securing a position in Pretrial Services as an Investigator Aide to further utilize my experience in public service.
Education
Bachelor of Arts: Sociology, 05/2018
California State University Dominguez Hills - City
California State University Dominguez Hills - City
Coursework in Sociology
- Cum Laude Academic Honor
Associate of Arts: Sociology, 2007
Los Angeles Southwest College - City
Los Angeles Southwest College - City
Coursework in Sociology
- Cum Laude Academic Honor
Professional Experience
Detention Services Officer, 04/2009 to Current
Town Of Flower Mound – Flower Mound , TX
Town Of Flower Mound – Flower Mound , TX
- On-site supervision and security of minors within a correctional facility
- Investigate and detect problems
- Report writing: special incidents and physical incidents
- Take appropriate action in emergency or crisis situations
- Access Probation Case Management System (PCMS) to update juvenile detainment and release information
- Conduct individual and group counseling
- Update unit forms, activity log, behavioral charts, and shift exchange information
- Conduct daily program activities: grooming, school, meals, and recreation
- Conduct direct enhanced supervision of youth who have attempted and/or verbalized self-injurious behavior or suicide
- Communicate with staff regarding group tone, potential problems, and shift exchange information
- Conduct Behavioral Management Programming (BMP) for detained youth who are in need of acquiring basic life skills, developing positive peer relationships, and help with family reunification with their parents
- Perform work processes in Girls and Boys intake screening and court releases
- Orientate (medical questionnaire/mental health screening) youth newly admitted into the facility
- Access probation and Department of Justice (DOJ) databases for case note information, juvenile arrests, court dates and dispositions, warrant information, and other inquiries
- As needed, perform leadership duties as Acting Senior Detention Services Officer in Movement & Control
- In excel, record employee attendance and overtime on administrative forms and submit via email to various levels of management
- Assist the Officer of the Day with managing daily work schedules to maintain staff-to-youth ratio in each housing unit
- In excel, input employee attendance, unit coverage, enhanced supervision assignments, and overtime in various administrative forms
- Work in coordination with intra-departmental personnel: Department of Mental Health, Juvenile Court Health services, religious clergy, and Los County of Education (LACOE)
- Respond to inquires from various law enforcement agencies at the local, state, and federal level
- Provide staff support and intervention efforts with Commercially Sexually Exploited Children Outreach (CSEC) program
- Supervise youth during visitation with parents, private attorneys, psychologists, child advocates, and investigators
- Handle to high-volume telephone inquires from parents, attorneys, probation officers, general public, and outside law enforcement agencies
- Send email correspondence to court officers and notify parents regarding incident involvement and/or transport to LAC/USC medical center
- Train and mentor newly appointed Detention Services Officers
- Designed and coordinated comprehensive and enriched program activities designed for youth of specific age groups and gender to help motivate creativity, discover talents, improve social skills, behavior build self-esteem, foster respect, and empower youth to cultivate youth leadership
Senior Typist Clerk - Supervisor, 05/2006 to 01/2009
South Central Area Office-Probation – City , STATE
South Central Area Office-Probation – City , STATE
- Supervised 7 clerical staff in Adult Probation Supervision Unit
- Oversaw and explained work processes, departmental rules, and policies to staff
- Addressed disciplinary controls
- Planned and determined assignment or reassignment of staff
- Wrote and reviewed performance evaluations
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Devised and distributed memos
- Scheduled and conducted staff meetings
- Maintained master time cards
- Ordered and distributed office supplies
- Retrieved defendant case history from Trail Court Information System (TCIS)
- Updated defendant information into in Adult Probation System (APS)
- Worked with management team to implement proper division of responsibilities
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
- Interviewed, hired and trained new employees for clerical positions
Intermediate Typist Clerk-Court Tracker, 05/2002 to 04/2006
Kenyon Juvenile Justice Center-Probation – City , STATE
Kenyon Juvenile Justice Center-Probation – City , STATE
- Assisted 2 court officers with tracking and retrieving late and/or missing juvenile court reports
- Constructed tracking lists of late or missing court reports; Notified management and Deputy Probation Officers in juvenile detention camps and area offices concerning reports not received
- Retrieved inquiries Juvenile Caseload Management System (JCMS)
- Notified responsible deputy probation officers and management in camps and area offices concerning court reports not received
- Provided information and Temporary Assistance to Needy Family (TANF)
Volunteer Experience
- Performed internship at Los Padrinos Juvenile Hall
- Provided volunteer services to Red Circle's Project HIV & AIDs Prevention Program for National Native Americans and Non-Native American
- Volunteered for a non-profit organization called W.I.N.D.O.W (Women In Need of Discovering Own Worth)
Additional Qualifications
- 25 years of customer service experience
- 12 years of public service
- Team-oriented
- Suicide prevention training
- Crisis intervention training
Skills
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Resume Overview
School Attended
- California State University Dominguez Hills
- Los Angeles Southwest College
Job Titles Held:
- Detention Services Officer
- Senior Typist Clerk - Supervisor
- Intermediate Typist Clerk-Court Tracker
Degrees
- Bachelor of Arts : Sociology , 05/2018
Associate of Arts : Sociology , 2007
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