Parts Advisor with [Number] years of experience meeting and exceeding customers' automotive parts needs for domestic and imported vehicles. Fast-paced and patient automotive professional with passion to supply correct parts first time and help customers return cars to road promptly and safely. Tech-savvy team player, proficient working with people as well as with dealer software.
Experienced in purchasing, organizing and delivering [Type] parts. Practiced [Job Title] with organized approach and good decision-making skills. Bringing [Number]+ years of experience in [Industry].
Customer-oriented Parts Manager with over [Number] years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in [Type] parts management.
Skilled parts professional adept at managing department operations, delivering employee training and coordinating schedules. Good communication, [Skill] and [Skill] skills with forward-thinking mentality and focus on maintaining smooth and efficient operations.
Responsive team leader with strong [Type] background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Energetic [Industry] professional learns quickly, handles customer queries and provides quality customer service. Excellent marketing, negotiating, advertisement and sales skills. Skilled [Job Title] with [Number]-year track record of success with diligent and skilled attention to [Type] needs.
Helpful [Job Title] adept at recommending variety of [Type] parts for projects. Maintains great relationships with customers and making recommendations for upsells. Experienced professional with [Number]-year background in [Type] industry. Excellent communication, marketing and customer service skills.
Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
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- Managed inventory, ordered parts and recorded parts transactions through dealer management system software and trained other team members to use software proficiently.
- Reviewed body shop estimates, verified correctly identified parts and confirmed that pricing matched estimates supplied to customers.
- Advised retail, wholesale and internal automotive parts customers in parts selection, immediately expedited out-of-stock parts and supplied parts to requestors promptly.
- Prioritized and maintained high-volume of fast-paced parts inquiries and orders, kept meticulous records and met or exceeded sales goals in [Number]% of reporting months.
- Checked in ordered parts systematically upon arrival, immediately contacted ordering party and accounted for parts in physical space and computerized database.
- Alerted customers to companion part requirements and specials, exposed customers to full product line and patiently explained parts use and installation when asked.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Reduced expense spending, securing low-cost inventory for customers to drive client retention.
- Increased order fill-rates from [Number]% to [Number]% during [Year] through [Action] and [Action].
- Maintained positive customer service ratings for [Number] consecutive months by effectively delivering personable client relations.
- Increased productivity, effectively managing [Number] employees while coordinating crew dispatching activities and daily ordering processes.
- Monitored and adjusted inventory to minimize obsolescence [Number]%.
- Received, examined and reshelved returned parts.
- Trained staff on data entry, report generation and protocols while supervising [Number] parts assistants to improve productivity and customer interaction.
- Improved sales and inventory management by effectively controlling daily parts program activities through [Task] and [Skill].
- Immediately processed all customer payments by accepting cash, credit and debit cards and business checks.
- Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.
- Checked and secured package loads before heading out on over [Number] daily deliveries.
- Maintained accurate documentation for pickups and deliveries and handed in reports after each shift.
- Used strong time management skills to coordinate parcels for prompt delivery.
- Oversaw receipt, storage, identification and delivery of [Type] products.
- Performed daily pickups of medical specimens from [Number] businesses.
- Contacted supervisor immediately to report issues, resulting in [Number]% increase in quicker problem resolution and [Number]% boost in customer satisfaction.
- Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas.
- Communicated with all partners, including dispatchers, upper management and colleagues.
- Provided excellent customer service to each account by using [Skill] and [Skill].
- Alerted customers regarding weather-related delays to pickup or delivery.
- Greeted customers with cordial attitude to promote establishment of lasting relationships.
- Created new programs that resulted in increasing productivity and customer satisfaction.
- Maintained updated [Type] knowledge through [Task] and [Task].
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered [number] calls per [timeframe] to assist with customer questions and concerns.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Recognized by management for providing exceptional customer service.
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
- Completed routine maintenance checks, notifying management of any needed repairs.
- Sanitation
- Maintained building interiors with routine deep cleaning of high-traffic areas.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Operated carpet extractors and floor buffers while adhering to all corporate safety measures.
- Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
- Raked leaves, cut and watered grass and picked up garbage to maintain grounds.
- Operated backpack vacuum and other power equipment tools such as [Type] and [Type] to complete daily cleaning.
- Notified management of structural issues and major repairs.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Reduced cleaning time by [Number]% while maintaining company quality standards.
- Used industrial cleaning equipment to quickly complete custodial tasks.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Moved equipment and furniture to thoroughly clean space.
- Taught team members how to properly wash, wax and vacuum vehicles.
- Documented orders, daily activities, weekly schedules and team performance.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color to promote visually appealing environment.
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
- Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.
- Managed order processing and inventory logging to achieve efficient and functioning workplace.
- Verified proper stickers and plates were attached to vehicle to establish status of vehicle.
- Inspected vehicles thoroughly to recommend changing of auto parts, painting and other necessary services.
- Cleaned cars both externally and internally by hand or by use of [Type] and [Type] equipment.
- Recommended, selected and helped locate out-of-stock merchandise based on customer requests.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Performed site evaluations, customer surveys and team audits.
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Resume Overview
School Attended
- Sullivan North High School
Job Titles Held:
- Detail Manager and Parts Advisor
- Courier Transportation
- School Custodian
- Detail Manager
Degrees
- High School Diploma
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