desk receptionist resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Creative and enthusiastic Youth and Family Case Officer with a year and a half of experience managing case loads of up to 35 adolescents in high-risk environments. Passionate about building trust and rapport with at-risk youth through non-judgmental approach, patient demeanor and compassionate interpersonal skills. Skillful in needs evaluation, treatment planning and facilitating group or individual counseling sessions.

Adaptable Sexual Assault Victim Advocate with 3 years of experience in rape crisis intervention. Excellent resource identification committed to severity of victim needs. Qualified to provide crisis coverage and education to help survivors to reach rehabilitation goals.

  • Medicare, Medicaid, and HIPPA laws.
  • Knowledge and professional understanding of ethics and boundaries.
  • Microsoft Word, Excel, Power Point.
  • Google Docs, Sheets, Calendar.
  • FileMaker Pro
  • Apple Software.
  • Office administration
  • Customer and client relations
  • Case Management
  • Referrals and networking
  • Crisis Intervention
  • Sexual Assault Victim Counseling
  • Solution-based interventions
  • Efficient under pressure
  • Behavioral Intervention Plans (BIP)
  • Child Welfare Services/Case Management System (CWS/CMS)
Work History
Desk Receptionist, 01/2017 - 12/2019
University Of South Alabama Mitchell Center City, STATE,
  • Handled front office reception and administration duties -Greeted guests, answered phones, handled Mitchell Center inquiries, distribute mail
  • Performed basic bookkeeping, filing and clerical duties, take and relay messages, etc.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Youth Case Officer, 07/2019 - Current
Mobile County District Attorney’s Office City, STATE,
  • Developed an individualized plan including area community agencies and services to address the needs of the student as well as the whole family.
  • Assisted a population of students that have been suspended for such things as bullying, theft, trespassing, bomb threats, possession of drugs, alcohol or weapons.
  • Conducted parent interviews to attain socio-developmental information as needed for special education referrals.
  • Provided advocacy services, including informal counseling, and community referrals.
  • Conducted school presentations and public speaking engagements.
  • Worked with children diagnosed with emotional, mental and behavioral disorders and delivered high-quality case management and therapy to patients.
  • Managed caseload of 35 and provided behavioral intervention plans for clients while implementing coping skills techniques.
  • Offered support and direction to families and coordinated with court system and other community agencies for treatment.
  • Provided crisis intervention and case management services to child, family and legal guardians.
  • Documented all progress in treatment plans, educational and recreational activities and maintained updated case records.
  • Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify cause of problem behavior, formulate strategies to address behavior and teach new behavioral skills.
  • Monitored students for signs of trauma, abuse and neglect.
  • Identified student barriers to self-sufficiency and created relevant IEPs.
  • Collaborated with multidisciplinary teams of school psychologists, teachers and administrators to create and implement Individualized Education Plans.
Event Lead, 08/2016 - 12/2019
USA Mitchell Center City, STATE,
  • Coordinated services for events, such as accommodation and transportation for participants with special need requirements, printing and event security
  • Made schedules for staff. Conducted interviews, hired and oriented new employees. Lead all staff development trainings.
  • Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.
: Social Work Professional o, Sociology, African American Studies, Expected in
University Of South Alabama - ,
Status -

GPA: 3.0

Coursework in: Public speaking, Statistical Reasoning and Applications, Marriage and Family, Majority-Minority Relations, Social Research Analysis, Child Welfare Services, Social Welfare Policy, Ethical Decision-Making.

Corse Conducted: "Social Problems: Global Discrimination" Fall 2018

Master of Social Work: Social Work, Expected in 12/2021
Troy University - Troy, AL
Status -
CPR, FEMA Certified, Mandated Reporter, Project Management, Community Development, Inclusion of Minorities, Supporting Individuals with Mental Illness

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Resume Overview

School Attended

  • University Of South Alabama
  • Troy University

Job Titles Held:

  • Desk Receptionist
  • Youth Case Officer
  • Event Lead


  • Master of Social Work

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