LiveCareer-Resume

desk receptionist resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Creative and enthusiastic Youth and Family Case Officer with a year and a half of experience managing case loads of up to 35 adolescents in high-risk environments. Passionate about building trust and rapport with at-risk youth through non-judgmental approach, patient demeanor and compassionate interpersonal skills. Skillful in needs evaluation, treatment planning and facilitating group or individual counseling sessions.

Adaptable Sexual Assault Victim Advocate with 3 years of experience in rape crisis intervention. Excellent resource identification committed to severity of victim needs. Qualified to provide crisis coverage and education to help survivors to reach rehabilitation goals.

Skills
  • Medicare, Medicaid, and HIPPA laws.
  • Knowledge and professional understanding of ethics and boundaries.
  • Microsoft Word, Excel, Power Point.
  • Google Docs, Sheets, Calendar.
  • FileMaker Pro
  • Apple Software.
  • Office administration
  • Customer and client relations
  • Case Management
  • Referrals and networking
  • Crisis Intervention
  • Sexual Assault Victim Counseling
  • Solution-based interventions
  • Efficient under pressure
  • Behavioral Intervention Plans (BIP)
  • Child Welfare Services/Case Management System (CWS/CMS)
Work History
Desk Receptionist, 01/2017 - 12/2019
University Of South Alabama Mitchell Center City, STATE,
  • Handled front office reception and administration duties -Greeted guests, answered phones, handled Mitchell Center inquiries, distribute mail
  • Performed basic bookkeeping, filing and clerical duties, take and relay messages, etc.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Youth Case Officer, 07/2019 - Current
Mobile County District Attorney’s Office City, STATE,
  • Developed an individualized plan including area community agencies and services to address the needs of the student as well as the whole family.
  • Assisted a population of students that have been suspended for such things as bullying, theft, trespassing, bomb threats, possession of drugs, alcohol or weapons.
  • Conducted parent interviews to attain socio-developmental information as needed for special education referrals.
  • Provided advocacy services, including informal counseling, and community referrals.
  • Conducted school presentations and public speaking engagements.
  • Worked with children diagnosed with emotional, mental and behavioral disorders and delivered high-quality case management and therapy to patients.
  • Managed caseload of 35 and provided behavioral intervention plans for clients while implementing coping skills techniques.
  • Offered support and direction to families and coordinated with court system and other community agencies for treatment.
  • Provided crisis intervention and case management services to child, family and legal guardians.
  • Documented all progress in treatment plans, educational and recreational activities and maintained updated case records.
  • Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify cause of problem behavior, formulate strategies to address behavior and teach new behavioral skills.
  • Monitored students for signs of trauma, abuse and neglect.
  • Identified student barriers to self-sufficiency and created relevant IEPs.
  • Collaborated with multidisciplinary teams of school psychologists, teachers and administrators to create and implement Individualized Education Plans.
Event Lead, 08/2016 - 12/2019
USA Mitchell Center City, STATE,
  • Coordinated services for events, such as accommodation and transportation for participants with special need requirements, printing and event security
  • Made schedules for staff. Conducted interviews, hired and oriented new employees. Lead all staff development trainings.
  • Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.
Education
: Social Work Professional o, Sociology, African American Studies, Expected in
-
University Of South Alabama - ,
GPA:
Status -

GPA: 3.0

Coursework in: Public speaking, Statistical Reasoning and Applications, Marriage and Family, Majority-Minority Relations, Social Research Analysis, Child Welfare Services, Social Welfare Policy, Ethical Decision-Making.

Corse Conducted: "Social Problems: Global Discrimination" Fall 2018

Master of Social Work: Social Work, Expected in 12/2021
-
Troy University - Troy, AL
GPA:
Status -
Affiliations
CPR, FEMA Certified, Mandated Reporter, Project Management, Community Development, Inclusion of Minorities, Supporting Individuals with Mental Illness

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University Of South Alabama
  • Troy University

Job Titles Held:

  • Desk Receptionist
  • Youth Case Officer
  • Event Lead

Degrees

  • Master of Social Work

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: