Desk Manager Resume Example
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DESK MANAGER
Executive Profile
Exceptionally talented Car Sales professional with huge background in ensuring customer retention and profitability by recruiting qualified sales personnel. A solid history of sales success. Productive and efficient work habits without supervision. Self-motivated with high energy. Fluently speak Spanish to accommodate a wider range of customers.
Professional Experience
Desk Manager12/2010 to 01/2012Meritage HomesAustin , TX
- Hooman Nissan (Signal Hill, CA)
Desk Manager (December 2010- Present)
Finance Manager responsible for ensuring sales goals are met. Averaged $1900 per copy.
Achieved rank of number one Finance Manager for all 12 months as a Finance manager.
Finance Manager of the year 2011 Award.
Promoted to Desk Manager responsible for all daily operations of multi-million dollar auto dealership
Hold a 3 Thousand dollars average per deal.
Month in month out 200 Thousand dollars in dear profit.
Continuously maintains elite position as Excellence Sales and Finance Manager by consistently surpassing all eligibility requirements including sales objectives, customer satisfaction and education and training.
Recognized for producing a 95.7% customer satisfaction rating against an 89% regional average.
Built a stellar reputation for conducting business with the highest ethical standards and respect for customer needs and interests.
- Repeatedly promoted into senior leadership roles for demonstrated success in taking risks, executing innovative strategies.
- Negotiation skills, ability to ask for the sale and handle customer requests.
- ability to establish and maintain relationships with customers Strong ability to assess individual client needs.
- Solid experience working under time constraints and managing priorities Proven ability to meet and excel quota according to dealership standards.
- Excellent knowledge and understanding of equity and values, and the ability to explain depreciation to the customer.
- Recognized as an astute sales professional, consistently topping the ranks in terms of gross profit earned Well-respected and vision-driven leader, building and motivating top-performing teams toward successful attainment of target goals Career overview Strategic Sales and Profitability: Conceptualized, developed, and implemented product marketing campaigns that promoted products and developed company image as an excellent product provider.
- Gave final approval on all sales, trade-ins, financing, and credit arrangements that ensured successful sales and profitability for the company.
- Projected sales and established internal support for the team to achieve projected sales goals.
- Launched and promoted new products successfully and increased customer awareness.
- Client /Vendor Relations: Established and fostered strong relations to address needs of existing customers and gain new and potential customers.
- Conducted regular follow up to monitor employee performance and ensure that only the highest standards of service are provided at all times resulting in customer satisfaction and repeat business.
- Collected and reviewed customer concerns and developed appropriate and strategic business plans to address customer issues and increase sales.
- Handled all customer requests and guaranteed prompt resolution to complaints.
Finance Manager05/2007 to 01/2010Long Beach Pacific FordCity , STATE
- responsible for ensuring sales goals are met.
- Averaged $1900 per copy.
- Achieved rank of number one Finance Manager for all 12 months as a Finance manager.
- Finance Manager of the year 2011 Award.
- Promoted to Desk Manager responsible for all daily operations of multi-million dollar auto dealership Hold a 3 Thousand dollars average per deal.
- Month in month out 200 Thousand dollars in dear profit.
- Continuously maintains elite position as Excellence Sales and Finance Manager by consistently surpassing all eligibility requirements including sales objectives, customer satisfaction and education and training.
- Recognized for producing a 95.7% customer satisfaction rating against an 89% regional average.
- Built a stellar reputation for conducting business with the highest ethical standards and respect for customer needs and interests.
Manager/ Closer05/2005 to 01/2007Lovio FordCity , STATE
- Responsible for 15 Car Sales Representatives.
- Recruiting qualified sales personnel Meet and excelled unit sales target quota according to dealership standards.
- 40 units a month) Established goals that are consistent with dealership standards of productivity.
- Ensure proper follow up of all potential buyers.
Sales Manager/Closer11/2002 to 05/2005Don Kott FordCity , STATE
- Responsible for 7 Car Sales Representatives.
- Recruit, train and lead a team to achieve unit sales.
- Closing 35 units a month.
- Established a sustained consultative relationship with each client.
Car Sales Representative09/2000 to 11/2002Long Beach Pacific FordCity , STATE
- Achieved and excelled sales goal (14 cars a month) Reported to the Sales Manager regarding objectives, planned activities, reviews and analyses.
- Demonstrated new vehicles (includes test drives).
- Made effective deliveries by following all sale details, inspecting every car sold, introducing clients to the Service Manager, and making a personalized delivery of the car.
- techical skills/software.
Education
High School DiplomaJune 2000Wilson High SchoolCity, StateGPA: E 10th StReynolds and Reynolds
eDUCATION E 10th St
Skills
ask, business plans, Closing, credit, address customer issues, Client, clients, customer satisfaction, delivery, direct mail, driving, equity, Finance, financing, gross profit, image, inspecting, leadership, managing, marketing, excel, Negotiation, networking, personnel, product marketing, producing, profit, Recruiting, retail, Sales, Sales Manager, Strategic, telemarketing, Vendor Relations, vision
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Resume Overview
School Attended
- Wilson High School
Job Titles Held:
- Desk Manager
- Finance Manager
- Manager/ Closer
- Sales Manager/Closer
- Car Sales Representative
Degrees
- High School Diploma June 2000
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