Florida Licensed Pharmacy Technician with excellent data entry skills and telephone etiquette. Detail-oriented and focused on accuracy and efficiency. Capable of providing outstanding patient care and service.
Excellent telephone etiquette
Exceptional patient care and interaction
Counting and pouring expertise
Efficient and accurate
Strong decision-making ability
Retail pharmacy professional
06/2015 to 08/2017
Designated HitterWalgreens Pharmacy － Melbourne, FLEntered new patient profiles and prescriptions into medication input software system. Provided friendly customer service at prescription drop-off and pick-up counters. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Verified patient data and billing information. Verified accuracy and completeness of information on prescription and refill requests. Correctly priced and filed prescriptions after they were filled. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles. Strictly maintained customer and patient confidentiality. Retrieved, counted and measured drugs and capped and uncapped vials and bottles. Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty. Labeled all products appropriately, including cautionary and auxiliary labels. Communicated with all customers and staff in a pleasant and professional manner. Processed up to 100+ prescriptions on high volume days with 100% accuracy. Appropriately resolved customer issues, complaints and questions. Proficiently processed and dispensed written, oral and electronic prescriptions.
05/2014 to 06/2015
Customer AssociateBarnes and Noble － Merritt Island, FLProvided excellent customer care, while maintaining store cleanliness and order. Handle cash and credit transactions while providing information of membership benefits.
Education and Training
Associate of Arts: General EducationEastern Florida State College － Melbourne, FL, USA
State of Florida RPhTExpires December 31, 2018
Activities and Honors
Volunteer for local non-profit, To Write Love on Her Arms.
Former volunteer for First Tee of America CT Chapter.