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Designated Hitter Resume Example

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DESIGNATED HITTER
Summary
Dedicated Customer Service Associate with more than 5 years in retail and customer service. Possesses a firm commitment to customer service that has been described as “second-to-none” by employers. Outgoing, and efficient with the capability to multi-task. 
Skills
  • Cash handling accuracy
  • Loss prevention
  • Store planning and design
  • Mathematical aptitude
  • Organized
  • Time management
  • Detail-oriented
  • Proficient in MS Office
  • Excellent multi-tasker
  • Display design
  • Strong communication skills
  • Flexible schedule
  • Personnel training and development
  • Superb sales professional
Accomplishments
  • Routinely helped as many as 50 customers each day in a high-volume retail outlet.
  • Received multiple  “exceeds expectations” ratings on performance reviews.
  • Awarded employee of the month on multiple occasions. 
  • Recognized for knowing customers by name. 
Experience
February 2016
to
Current
Walgreens Stroudsburg, PA Designated Hitter
  • Processed an average of 50 + transactions each day in a timely manner.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Maintained visually appealing and effective displays for the entire store.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Built and maintained effective relationships with peers and upper management.
  • Processed shipments and maintained organized stock shelves.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Entered new patient profiles and prescriptions into medication input software system.
  • Communicated directly with doctors' offices via telephone, fax and email.
  • Provided friendly customer service at prescription drop-off and pick-up counters.
  • Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
  • Dispensed patient medications to the correct customers in a timely manner.
  • Accurately recorded compounded products and prepared appropriate labels.
  • Verified patient data and billing information.
  • Maintained proper storage and security conditions for all drugs.
  • Verified accuracy and completeness of information on prescription and refill requests.
  • Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
  • Strictly maintained customer and patient confidentiality.
  • Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.
  • Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries.
  • Calculated, weighed, measured and mixed ingredients with expert precision.
  • ​
July 2015
to
December 2017
Skirmish Paintball Jim Thorpe, PA Referee
  • Directed groups of people up to 100 at a time across various fields. 
  • Maintained safety precautions and enforced safe game play with paintball equipment.
  • Maintained accurate knowledge on basic first aid and kept up to date practice. 
  • Formulated strategic game plays for large groups of people. 
August 2014
to
August 2015
Hot Topic Tannersville, PA Sales Associate
  • Recommended and helped customers select merchandise based on their needs.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Served as liaison between customers, store personnel and various store departments.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Processed up to 100 customer orders per day.
  • Trained new employees on company customer service policies and service level standards.
Education and Training
2021
Northampton Community College Tannersville, PA, United States Associate of Applied Science: Criminal Justice
  • Made Deans List the first semester. 
  • Recognized for my strive to be involved with fellow peers. 
2016
PA Cyber Charter School United States High School Diploma: High School
  • Maintained honor roll for the entire school year. 
  • Recognized for my high academic achievements. 
  • Actively involved in helping other peers. 
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Resume Overview

Companies Worked For:

  • Walgreens
  • Skirmish Paintball
  • Hot Topic

School Attended

  • Northampton Community College
  • PA Cyber Charter School

Job Titles Held:

  • Designated Hitter
  • Referee
  • Sales Associate

Degrees

  • Associate of Applied Science : Criminal Justice
    High School Diploma : High School

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