Dedicated Customer Service Associate with more than 5 years in retail and customer service. Possesses a firm commitment to customer service that has been described as “second-to-none” by employers. Outgoing, and efficient with the capability to multi-task.
Cash handling accuracy
Store planning and design
Proficient in MS Office
Strong communication skills
Personnel training and development
Superb sales professional
Routinely helped as many as 50 customers each day in a high-volume retail outlet.
Received multiple “exceeds expectations” ratings on performance reviews.
Awarded employee of the month on multiple occasions.
Recognized for knowing customers by name.
WalgreensStroudsburg, PADesignated Hitter
Processed an average of 50 + transactions each day in a timely manner.
Answered customers' questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.
Offered exceptional customer service to differentiate and promote the company brand.
Maintained visually appealing and effective displays for the entire store.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Built and maintained effective relationships with peers and upper management.
Processed shipments and maintained organized stock shelves.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Entered new patient profiles and prescriptions into medication input software system.
Communicated directly with doctors' offices via telephone, fax and email.
Provided friendly customer service at prescription drop-off and pick-up counters.
Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
Dispensed patient medications to the correct customers in a timely manner.
Accurately recorded compounded products and prepared appropriate labels.
Verified patient data and billing information.
Maintained proper storage and security conditions for all drugs.
Verified accuracy and completeness of information on prescription and refill requests.
Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
Strictly maintained customer and patient confidentiality.
Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.
Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries.
Calculated, weighed, measured and mixed ingredients with expert precision.
Skirmish Paintball Jim Thorpe, PAReferee
Directed groups of people up to 100 at a time across various fields.
Maintained safety precautions and enforced safe game play with paintball equipment.
Maintained accurate knowledge on basic first aid and kept up to date practice.
Formulated strategic game plays for large groups of people.
Hot Topic Tannersville, PASales Associate
Recommended and helped customers select merchandise based on their needs.
Exchanged returned merchandise for customers quickly and efficiently.
Served as liaison between customers, store personnel and various store departments.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Informed customers about sales and promotions in a friendly and engaging manner.
Processed up to 100 customer orders per day.
Trained new employees on company customer service policies and service level standards.
Education and Training
Northampton Community CollegeTannersville, PA, United StatesAssociate of Applied Science: Criminal Justice
Made Deans List the first semester.
Recognized for my strive to be involved with fellow peers.
PA Cyber Charter School United StatesHigh School Diploma: High School