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Deputy Service Associate Resume Example

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DEPUTY SERVICE ASSOCIATE
Professional Summary

I have an Associates Degree in Secondary Education. I previously worked for TMC, a migrant headstart program for 5 years as a teacher. I worked as an educational substitute for 2 years post TMC. I also worked with Allstate for a short period and gained experience in insurance quoting, sales, etc...I am a licensed notary public with 1 year experience and recently acquired my Associates Degree in Paralegal Studies. I am currently working with Bridgepoint Insurance Agency and Permit Center as a Deputy Service Associate providing title transfers, vehicle registrations and permits and volunteer to care for my grandparents who suffer from Alzheimers and dementia. Prior to this I worked as a personal care taker for a client with alzheimers disease for 4 years.

Skills
  • Self starter
  • Team player
  • Problem solver
  • Bilingual
  • Computer literate
  • Title transfers
  • Vehicle Registrations
  • Permits
  • Customer focused-service
  • Customer service experience
  • Public service
  • Client service
  • Dementia and Alzheimer's knowledge
  • Patient-focused care
  • Compassionate
  • Early childhood education
  • CPR and first aid education
  • Policy quoting and pricing
  • Policy renewal
  • Top-rated sales performance
  • Quotes and sales
  • Auto insurance
  • Data entry
  • Product knowledge
  • Documentation skills
  • Fraud understanding
  • Recordkeeping abilities
  • Document review
  • Appointment setting
Work History
Deputy Service Associate, 10/2019 to Current
Bridgepoint Insurance Agency & Permit Center LLC – McAllen, TX
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Implemented brand and demand strategies to meet revenue targets for business services and products
  • Investigated and resolved customer complaints to foster satisfaction
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
Personal Care Assistant, 01/2015 to 05/2018
Martha Kyle – Mission, TX
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
  • Recorded status and duties completed in logbooks for management
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
Insurance Sales Agent, 04/2017 to 09/2017
Allstate Insurance – Mcallen, Tx
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
Teacher, 01/2010 to 01/2015
TMC Education – Palmview, Tx
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies
  • Boosted student grasp of materials with weekly tutoring sessions
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
  • Administered assessments to determine each student's specific educational and social needs
  • Observed and evaluated students' performance, behavior, social development and physical health
  • Collaborated with other faculty members to review data and develop instructional strategies to address student learning objectives
  • Collaborated closely with peers to create cross-curricular lessons throughout year
  • Fostered oral language development and critical thinking skills during literary discussions
  • Taught multiple subjects to students with intellectual or emotional disabilities
  • Graded and evaluated student assignments, papers and course work
  • Promoted student engagement with positive reinforcement techniques and diverse learning strategies
  • Worked with other teachers and administrators to evaluate and revise elementary school programs
Education
Associates Degree: Paralegal, 12/2018
South Texas College - Mcallen, TX
Associates Degree: Secondary Education, 11/2010
South Texas College - Mcallen, TX
Licensed certificate: Notary public, 01/2019
American Association of Notaries
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Resume Overview

Companies Worked For:

  • Bridgepoint Insurance Agency & Permit Center LLC
  • Martha Kyle
  • Allstate Insurance
  • TMC Education

School Attended

  • South Texas College
  • American Association of Notaries

Job Titles Held:

  • Deputy Service Associate
  • Personal Care Assistant
  • Insurance Sales Agent
  • Teacher

Degrees

  • Associates Degree : Paralegal , 12/2018
    Associates Degree : Secondary Education , 11/2010
    Licensed certificate : Notary public , 01/2019

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