deputy program manager project manager resume example with 12+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Accomplished Program Manager with over 37 years of progressive experience in DoD communications and weapons systems. Training, strategic planning and project management roles have developed a decisive leader in complex problem-solving, networking, and persuasive communication and negotiation with internal team members, vendors, and other stakeholders.
Currently serving as the Deputy Program Manager for the Test & Evaluation Technologies for Ranges, Armament, & Spectrum (TETRAS) program supporting the Mid-Pressure Arc Heater Power Supply Project. The MPAH PS provides the necessary technology to develop, test, and evaluate thermal protection system materials for the U.S. hypersonic program.
Skills
Strategic leader with experience in crisis management with expert level troubleshooting and diagnostic skills.
Cross-functional leader with extensive experience in driving collaboration and results that transcend functional lines.
Consensus builder that easily develops connections among stakeholders.
Intrinsically driven to identify and develop solutions for the mission/challenge.
Experienced user of Microsoft Office Suite programs to include Excel, PowerPoint, and Word, MS Project, Agile, Crosspoint, and Cognos
Active Secret Security Clearance
Education and Training
Columbia Southern UniversityOrange Beach, ALExpected in 03/2018 ā āMBA:Business Administration, Project Management - GPA:
Columbia Southern UniversityOrange Beach, ALExpected in 02/2015 ā āBachelor of Science:Business Administration/Information Technology - GPA:
Magna Cum Laude
Experience
General Electric - Deputy Program Manager / Project Manager Toledo, OH, 06/2019 - Current
Coordinate with Program Manager and Customer regarding: Technical & Schedule Performance metrics, Project Baselines, detailed schedules, change and configuration management plans, budget analysis, risk management, data analysis and reporting, procurement and quality management, EENG audits, and organizational charts.
Chair internal and external meetings for a variety of functions
Participate in negotiations with customers (both external and internal) to schedule and manage resources across functional departments to create work packages to specification; within time and cost constraints to assure profit objectives are met
Establish program priorities, schedules, and budgets for project, engineering, and related tasks by participating in the development of the overall program objectives, strategies, budgets, & schedules
Conduct risk analysis and system hazard analysis to identify potential risks, develop mitigation steps and control cost
Promptly identify deficiencies and deviations from the project management plan to higher management
Conduct regular program evaluation and review meetings to identify current and future problems and initiate actions for their resolution
Interface with customers on technical issues, scheduling, and cost and respond to all customer technical and operational questions with appropriate assistance from functional organizations
Provide continual status to Program Management/Director and Customer to include preparing and submitting progress reports when required
Monitor major purchase orders and subcontracts
Participate in the approval of make/buy decisions for the program
Monitor and evaluate subcontractorsā performance to ensure cost, technical, and schedule requirements are met
Ensure that all contract deliverables and services are properly delivered to the customer for acceptance within the contractual schedule
Interface with cross-functional teams to create and maintain project/subproject schedules
Monitor subcontractor & vendor delivery status, progress towards deliverable dates that reduce program risk
Monitor resource status for project needs, providing resource needs to functions
Support of quarterly PMRās, IPTās
Develop and implement process improvements to enhance PM responsiveness
Developed Internal Research and Development (IR&D) communication systems to compete against the leaders in the Tropospheric arena providing solid communication platforms that operate in deteriorating signal environments
Led the team in managing the budget, resources, scope of work
Participated in negotiations with customers
Established project priorities, schedules, and budgets for engineering and related tasks
Analyzed performance, develop corrective actions to keep project on schedule, within budget/scope
Briefed senior leadership when challenges present risk to project
Created and maintained EVMS schedules
Monitored DD250 status, ROM, and proposal efforts
Monitored resource status for project needs, providing resource needs to functional areas
Supported quarterly PMRs & IPTs
GATR Technologies - Customer Service Specialist City, STATE, 01/2015 - 02/2018
Lead for Troposcatter System Verification Demonstration (SVD) that coordinates training, travel, logistics, testing, integration, and documentation to compete for large U.S Army Troposcatter program
Subject Matter Expert (SME) in operation, installation, and maintenance for proposal development of the Troposcatter Project
On-site training lead that coordinated inter-department coordination and assigned tasks
Maintained Salesforce database to track contacts, maintenance events, trainings, and deployment reports
Planned, developed, and conducted product training for the GATR user community
Upgraded and maintained training materials to customer requirements and with proper controls
Supported product demonstrations, trade shows, and other deployments to reinforce customer relationships and identifies potential new customers
Traveled to customer sites to support new customer deliveries and conduct new operator training
Verified operator proficiency, provided retraining, and identified additional equipment sale opportunities
Maintained customer tracking program to maximize use of account metrics
Directed, managed and scheduled all work activity to include scope of work, scheduling, business development, customer interface, training, and troubleshooting
Primary Instructor of all Satellite communication equipment for the 10th and 19th Special Forces Groups
Provided 24-hour support to users for troubleshooting faulty equipment and installation procedures to ensure customer had the ability to accomplish their mission
As the Satellite Communications Liaison for the Management and Command staffs, I assisted customers with asset management, new equipment training, sustainment training and system refurbishments
Maintenance Database manager of all systems, providing replacement parts, tracking trends, and identifying weaknesses in system configurations
Additional Information
Military Honors: , Bronze Star Medal (2006), US Army Recruiter Ring (2004), Army Commendation Medal (4 awards), Army Achievement Medal (10 awards), Order of Saint Barbara Medallion (1997)
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