VersatileĀ Operational Manager trained inĀ federal securityĀ who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of developing a efficient and effective work staffĀ along with aĀ talent at improving team performance through innovative management techniques. Offering thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.
, Expected in 05/1985 ā āBrainerd Technical collage Brainerd, MN United States
Technical or Occupational Certificate:Auto Body - GPA:Auto Body
Brandon High SchoolBrandon, MNExpected in 05/1983 ā āAccounting Management courses.: - GPA:
Experience
Pae Government Services Inc - Deputy Program Manager Marfa, TX, 11/2015 - 10/2016
Organize all operations associated with transportation security administration.
Conduct meetings with Technical Monitor in order to guarantee all federal regulations are met.
Supervise daily operations on the floor with officers, coach and mentor Leads and Supervisors to maximize efficiency and detection.
I was a vital part of organizing, setting up, and implementing pre-check and reorganization of GPI.
Analyze man power hours and allocate them to meet our peak and off peak seasons to make sure adequate staffing excites at all times.
Calculate anticipated manpower hours for upcoming year.
Prepare schedules that met staffing needs during peak and off peak time each day.
Conduct shift bids to reflect the upcoming seasonal flight schedules.
Prepare and oversee leave bids and officers spot vacations.
Attend weeklyĀ Federal Security DirectorĀ meetings to report needs and stay up to date on changes in the state.
Oversee the training department to ensure efficiency and ensureĀ the training departmentĀ meets all Federal regulations.
Over see the training department to insure theyĀ stays on track with training.
Investigate complaints from passengers through reviewing CC TV and interviewing parties involved.
Field calls from Supervisors and guide them with all incidents using my vast knowledge of the SOP and operations.
Over seeĀ personnel complaints, investigate them and report my findings to the PM along with resolution.
Evolent Health, Inc. - STSO, Acting Deputy Program Manager Sacramento, CA, United States07/2015 - 10/2015
Conducted all duties associated with running an efficient operation.
Prepare all paper work and oversee the check point and check bags area during operations.
Prepare all schedules and approve leave as requested.
I'm the Kronos timekeeper of my airport.
I have been trained to do interviews and been on interview committees utilizing appropriate leadership styles and techniques, based on evaluation of the situation, in order to effectively guide and direct my team.
Responding to and resolving security related incidents, emergency situations, and difficult customer service issues by creating calm, establishing command presence, and using critical thinking and tactical communication.
Developed and maintaining collaborative relationships with TSA Stakeholders.
Created and reinforce a work environment that maintains open, respectful communication, values employees, and encourages the use of cooperative problem solving.
DHS/TSA - Officer, Lead Officer, Trainer, Supervizory Officer City, STATE, 10/2002 - 07/2015
Prepare all paper work and oversee the check point and check bags area during operations.
Prepare all schedules and approve leave as requested.
Kronos and Web TA timekeeper
I have been trained to do interviews and been on interview committees utilizing appropriate leadership styles and techniques, based on evaluation of the situation, in order to effectively guide and direct my team.
I'm tasked with responding to and resolving security related incidents, emergency situations, and difficult customer service issues by creating calm, establishing command presence, and using critical thinking and tactical communication.
Developed and maintaining collaborative relationships with TSA Stakeholders.
Created and reinforce a work environment that maintains open, respectful communication, values employees, and encourages the use of cooperative problem solving.
Trained Officers on all equipment needed to operate a secure and efficient operationĀ
DYD Development INC - CEO City, STATE, United States03/1995 - 2001
Hours per week: 60 As the owner of two convenience/sporting goods stores and a restaurant, my duties included hiring, firing, performance reviews, employee conflict resolution, payroll, product ordering and inventory, scheduling, training, and regulatory compliance.
Training included: supervisory training on operations, employee and customer conflict, and training of new employees.
I have also attended many owner meetings with Shell Corporation, which had extensive training on management and dealing with operational conflicts in a business.
Accomplishments
Held Certificates of Completion in the following areas:
Web TA and Kronos,
X-ray machines, Including the AT2
ETD,
CTX,
OSARP,
Bag Search,
Standard pat down.
I was a Certified Trainer
I have successfully completed the following programs on online learning courses:
Generating creative and Innovative Ideas
Communication Business Etiquette
Business Etiquette for supervisors
An Essential Guide to Giving Feed Back
Foundations of Leadership(FOL) Managing Time and Attendance
FOL Supervisor's role in HRM
FOL Situational coaching
FOL Performance Management
FOL Communication and Team Essentials for Leaders
FOL Work Schedules.
In 2013 I completedĀ Foundations of Leadership in Washington DCĀ andĀ Essentials of Supervisory operation at the Federal Law enforcement Training centerĀ
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School Attended
SCSU
Brandon High School
Job Titles Held:
Deputy Program Manager
STSO, Acting Deputy Program Manager
Officer, Lead Officer, Trainer, Supervizory Officer
CEO
Degrees
Bachelor's Degree
Brainerd Technical collage Brainerd, MN United States
Technical or Occupational Certificate
