LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Versatile Operational Manager trained in federal security who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of developing a efficient and effective work staff along with a talent at improving team performance through innovative management techniques. Offering thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.
Skills
  • Process improvement strategies
  • Multi-unit operations management
  • Troubleshooting and problem solving
  • Strategic planning
  • Personable
  • Team building
  • Relationship building
  • Staff retention
Education and Training
SCSU St Cloud, MN Expected in 03/1995 Bachelor's Degree : Business Management - GPA : Business Management
, Expected in 05/1985 Brainerd Technical collage Brainerd, MN United States Technical or Occupational Certificate : Auto Body - GPA : Auto Body
Brandon High School Brandon, MN Expected in 05/1983 Accounting Management courses. : - GPA :
Experience
Pae Government Services Inc - Deputy Program Manager
Marfa, TX, 11/2015 - 10/2016
  • Organize all operations associated with transportation security administration.
  • Conduct meetings with Technical Monitor in order to guarantee all federal regulations are met.
  • Supervise daily operations on the floor with officers, coach and mentor Leads and Supervisors to maximize efficiency and detection.
  • I was a vital part of organizing, setting up, and implementing pre-check and reorganization of GPI.
  • Analyze man power hours and allocate them to meet our peak and off peak seasons to make sure adequate staffing excites at all times.
  • Calculate anticipated manpower hours for upcoming year.
  • Prepare schedules that met staffing needs during peak and off peak time each day.
  • Conduct shift bids to reflect the upcoming seasonal flight schedules.
  • Prepare and oversee leave bids and officers spot vacations.
  • Attend weekly Federal Security Director meetings to report needs and stay up to date on changes in the state.
  • Oversee the training department to ensure efficiency and ensure the training department meets all Federal regulations.
  • Over see the training department to insure they stays on track with training.
  • Investigate complaints from passengers through reviewing CC TV and interviewing parties involved.
  • Field calls from Supervisors and guide them with all incidents using my vast knowledge of the SOP and operations.
  • Over see personnel complaints, investigate them and report my findings to the PM along with resolution.
Evolent Health, Inc. - STSO, Acting Deputy Program Manager
Sacramento, CA, United States 07/2015 - 10/2015
  • Conducted all duties associated with running an efficient operation.
  • Prepare all paper work and oversee the check point and check bags area during operations.
  • Prepare all schedules and approve leave as requested.
  • I'm the Kronos timekeeper of my airport.
  • I have been trained to do interviews and been on interview committees utilizing appropriate leadership styles and techniques, based on evaluation of the situation, in order to effectively guide and direct my team.
  • Responding to and resolving security related incidents, emergency situations, and difficult customer service issues by creating calm, establishing command presence, and using critical thinking and tactical communication.
  • Developed and maintaining collaborative relationships with TSA Stakeholders.
  • Created and reinforce a work environment that maintains open, respectful communication, values employees, and encourages the use of cooperative problem solving.
DHS/TSA - Officer, Lead Officer, Trainer, Supervizory Officer
City, STATE, 10/2002 - 07/2015
  • Prepare all paper work and oversee the check point and check bags area during operations.
  • Prepare all schedules and approve leave as requested.
  • Kronos and Web TA timekeeper
  • I have been trained to do interviews and been on interview committees utilizing appropriate leadership styles and techniques, based on evaluation of the situation, in order to effectively guide and direct my team.
  • I'm tasked with responding to and resolving security related incidents, emergency situations, and difficult customer service issues by creating calm, establishing command presence, and using critical thinking and tactical communication.
  • Developed and maintaining collaborative relationships with TSA Stakeholders.
  • Created and reinforce a work environment that maintains open, respectful communication, values employees, and encourages the use of cooperative problem solving.
  • Trained Officers on all equipment needed to operate a secure and efficient operation 


DYD Development INC - CEO
City, STATE, United States 03/1995 - 2001
  • Hours per week: 60 As the owner of two convenience/sporting goods stores and a restaurant, my duties included hiring, firing, performance reviews, employee conflict resolution, payroll, product ordering and inventory, scheduling, training, and regulatory compliance.
  • Training included: supervisory training on operations, employee and customer conflict, and training of new employees.
  • I have also attended many owner meetings with Shell Corporation, which had extensive training on management and dealing with operational conflicts in a business.


Accomplishments
  • Held Certificates of Completion in the following areas: Web TA and Kronos, X-ray machines, Including the AT2 ETD, CTX, OSARP, Bag Search, Standard pat down.
  • I was a Certified Trainer
  • I have successfully completed the following programs on online learning courses: Generating creative and Innovative Ideas Communication Business Etiquette Business Etiquette for supervisors An Essential Guide to Giving Feed Back Foundations of Leadership(FOL) Managing Time and Attendance FOL Supervisor's role in HRM FOL Situational coaching FOL Performance Management FOL Communication and Team Essentials for Leaders FOL Work Schedules.
  • In 2013 I completed Foundations of Leadership in Washington DC and Essentials of Supervisory operation at the Federal Law enforcement Training center 
Skills
Accounting Management, administrative, opening, closing, coaching, conflict resolution, critical thinking, customer service, termination, hiring, inventory, Kronos, Web TA, leadership, regulatory compliance, meetings, mentor, organizing, payroll, performance reviews, personnel, problem solving, scheduling, SOP, staffing and operational supervisory techniques

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Resume Overview

School Attended

  • SCSU
  • Brandon High School

Job Titles Held:

  • Deputy Program Manager
  • STSO, Acting Deputy Program Manager
  • Officer, Lead Officer, Trainer, Supervizory Officer
  • CEO

Degrees

  • Bachelor's Degree
  • Brainerd Technical collage Brainerd, MN United States Technical or Occupational Certificate
  • Accounting Management courses.

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