High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
The Deputy Field Marshal will be directly responsible for leading and managing the pooled labor employees within Geek Squad Installation as well as Geek Squad Double Agents. The Deputy Field Marshal will also be the leader on duty and will need to make decisions and provide guidance, coaching, training, and act as an advocate for Geek Squad Installers and Double Agents. They will pursue ongoing productivity improvements and convergence of technology.
The DFM will need to make decisions regarding employee scheduling, customer satisfaction, and productivity without direction. This leader must oversee the day to day support activities carried out in a labor pool and will collectively be responsible for teaching, coaching, and enforcing on-site and store SOP and company policy within a staff of Double Agents and Geek Squad Installers. This position must maintain close relationships with the Best Buy retail stores across multiple districts, particularly the General Manager, District Managers, Market and Territory leaders, and in-store employees to partner, influence, educate, learn, and provide guidance and direction.
The Deputy Field Marshal is responsible for protecting, delivering, and personifying the field service and Geek Squad brand while managing the complexities of a highly mobile workforce.
This leader will provide district/market level leadership through decision making, influencing others and acting as the subject matter expert while inspiring innovation and focusing on meeting unique needs. The DFM is responsible for ensuring the delivery of superior customer service, enhancing the employee experience, driving operational efficiency, and growing the business in an effort to support converging technologies.
Double Agents - HT travel to clients' homes or offices to install home theater solutions in one or multiple rooms, while also providing technical advice and assistance to clients. They may ride alone for non-custom jobs, or with a team of installers for more complex scopes of work.
These installers are expected to ask lifestyle questions and suggest additional products and services to enhance the client experience. The Double Agent - HT must also possess stellar client service skills, acting as a Geek Squad representative in clients' homes and as a consultant in the Precinct.
•Complete installations to Geek Squad quality standards, either alone or with team for more complex or custom jobs
•Write cost estimates for all projects, including custom jobs
•Provide leadership and technical guidance for Cadet and Agent - HT team members
•Clearly communicate the scope of projects with clients
•Demonstrate strong client service skills while representing the company during installations
•Communicate with call center or retail store via cell phone
Pre-wiring, finish install, custom home theater, home automation, system programming, unified remote controls, computer networks, troubleshooting, satellite and security system knowledge, as well as good computer skills were necessary for this job.
This position was responsible for performing electronic repair on component level. l used available resources and customer description to perform troubleshooting, testing, and checkout of equipment. Other responsibilities would include: diagnose and troubleshoot to remedy malfunctions. Diagnose equipment problems using manuals, schematics, and various test equipment. Diagnose solid-state boards to component level, soldering and replacing parts as needed. Diagnose system hardware, software and operation problems, and implemented corrective action.
I also needed to document product performance, availability, non-conformance issues and engineering studies. Also thoroughly involved in the disassembly, repair, and reassembly of television repair from start to finish.
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