Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.
*Provides leadership and daily oversight of a component of residential services.
*Develops, manages and monitors operating systems to ensure compliance with Agency policies and procedures and regulatory requirements.
*Establishes and monitors systems to ensure each home is in good repair, clean and safe.
*Provides input to the Director of Quality Assurance for serious reportable incidents and takes corrective action as needed.
*Coaches staff to enhance performance and ensure accountability.
*Participates in in the hiring process for selection of employees.
*Ensures that required staff training is completed within designated time frames.
*Completes employee performance evaluations in a timely manner.
*Approves staffing schedules for each site and modifies based on site census and funding.
*Conducts weekly staff meetings with Division Managers to review the week.
*Conducts scheduled site visits to review physical plant, staff and consumer activities/interaction and to ensure compliance with Agency and regulatory standards.
*Monitors the budgets for the individuals sites and develops/implements corrective action as needed.
*Reviews and approves purchase orders.
*Reviews and approves temporary staffing agency bills.
*Reviews and approves monthly attendance for persons served.
*Reviews and approves the requests for individual's maintenance allowance.
*Ensures that all Agency resources are utilized in an effective and cost efficient manner to ensure that the needs of the individual accessing the Agency services are met to the fullest extent possible.
*Reviews all satisfaction surveys and ensures appropriate follow-up on individual or systematic basis.
*Follows up on concerns and complaints in a timely and responsive manner. Responds timely to internal and external customers to ensure service excellence.
*Manages communication between internal and external personnel to execute services and promote collaboration.
*Participates in Departmental and Agency committees as assigned.
*Assumes on-call responsibilities.
*Uses technology for the completion of specified job duties.
*Attends work regularly according to assigned work schedule and in accordance with Agency policy.
*Attends and participates in in-service training, staff meetings and other activities to facilitate professional development.
*Works cooperatively with others including all staff, supervisors, administrators, co-workers, individuals served, community professionals, customers, vendors and the public.
Follows instructions and abides by Agency policies and procedures.
*Be a positive role model for individuals served and Agency staff.
*Assumes other duties, responsibilities and special projects as needed.
*Making sure that the Agency is in compliance with health & safety according to COMAR regulation.
*Providing answers to plan of correction from Office of the Health Care Quality and implementing accepted plan of correction to OHCQ.
*Improve the Agency efficiency and quality compliance of the services provided to the consumer.
*Conduct site checks both physical plants, book checks on regular basis to ensure compliance, health and safety.
*Ensure programs and services are implemented at the highest standards and consumer receive the highest level of care.
*Responsible for monitoring and updating policies and procedures to include regulatory changes.
*Provide weekly/monthly quality assurance report to the Executive Director.
*Implement the quality management and quality improvement programs for the agency.
*Oversees quality assurance and compliance functions.
*Provide input to strategic decisions that affect the functional area of responsibility.
*Provide input into developing the budget.
*Capable of resolving escalated issues from operations and requiring coordination with other departments.
*Provide supervision and leadership to the housemanager's and support staff.
*Responsible for overseeing the day to day operation of 8 residential homes and 2 CSLA homes for individuals with Developmental Disabilities, Cerebral Palsy, Intellectual Disabilities, Adults with Autism and Mental Disorders.
*Maintained a caseload of 20 residential individuals' and 2 CSLA individuals in accordance with state regulations.
*Responsible for monitoring the individual's money, goals, and medical appointments and ensuring that the staff is properly trained before working with the individual's. In addition, as a liaison, advocate and coordinator for client support group, self-advocacy, vocational programming, transportation services, health needs and community integration.
*To make sure interdisciplinary team that advocated on behalf of the individuals with healthcare professionals, family members, service coordinators and other person involved with the individual's care.
*Worked alongside the housemanager's to make sure medical appointments are done and followed up on in a timely manner.
*Monitors and evaluate the Residential/CSLA homes and programs.
* Plan, coordinator, direct and provide oversight for all day to day operations. Manage and supervise all assigned personnel. *Coordinate/conduct probationary, performance evaluations, disciplinary action and development plans for assigned personnel.
*Coordinate/attend as needed all consumer related meetings (IP, BP, case manager, circle of supports, house, family, etc.) ensure all necessary follow-up is completed.
*Assist the housemanager's with staffing the home, staff trainings, monitoring staff attendance and lateness.
*Visit the homes on a monthly basics to ensure the homes and books are within company/state standards.
*Worked closely under the supervision of the Residential Director to make sure the homes were operating according to COMAR regulations. *Responsible for assessments of potential new individuals for Residential/CSLA.
*Be part of hiring process and teach classes during new hire orientation.
*In the absence of the house manager, I take on the house manager's role doing the grocery shopping, shopping for the individual's, ran medical appointments, meal prep, and planning outings/vacations and perform other job duties as assigned.
1) Establish and maintain policy council responsible for the direction of the Head start program at the agency level, and a policy committee at the delegate level.
2) Responsible for delegates operational responsibility for the entire Head start or Early Head start program to one delegate agency.
3)To ensure smooth operations up to including approving finances of Head start and Early Head start program.
3) Make sure professional are recruited for all YMCA Head start and Early Head start program.
4) Approve the budget for Head start and Early Head start program.
5) Monitor results, data on school readiness goals.
6)Approve and submit to the delegate agency its decisions in each area such budgeting, operation and administration.
References will be upon request.
Companies Worked For:
Job Titles Held: