deputy cio resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Senior-level IT Executive with over 15 years of complex program management and product development experience to support IT operations. Background in successful IT implementation and presentation to key stakeholders. Successfully coordinates project work to mitigate risks and solve technical issues while providing IT budget oversight. Experienced in finding ways to improve processes for management and end-users.

Experienced business officer with the technical background to make solid decisions.

  • Executive Leadership
  • Profit and Loss Management
  • Policy Development
  • Financial Management
  • Complex Problem Solving
  • Leadership and People Development
  • Budget Planning
  • Strategic Planning and Execution
  • Ripple Management
Work History
07/2008 to Current
Deputy CIO City Of Goodyear, Az Goodyear, AZ,

Strategic Planning:

• Completed the UNC NCGCIO course.

• Worked with CIO and the Leadership team to develop strategic goals for DEQ. Also responsible for aligning employees to accomplish those goals.

• Instituted a cross-training initiative so that no area of the department was without support.

• Work closely with and advise the CIO and Senior Management on current issues as it relates to goals and their impact on the customer base.

• Formed working relationships with other IT Section Chiefs to make sure that Infrastructure, Security, and Development processes run in a professional manner.

• Familiar with the development environment and its placement in security zones as well as the technical and life cycle process. I have built valuable relationships with colleagues in other departments, to include DIT, during server consolidation as well as other projects.

Technical Leadership:

• Graduate of the NC Certified Public Manager Program (CPM)

• IT Manager responsible for overseeing Infrastructure management and implementation to include hosting both physical and Virtual servers and other hosted services.

• Served as project lead for DEQ (DENR) on the IT server consolidation. Worked with DIT, to reduce our server farm footprint from 212 to 70 servers.

• Have managed: Jira, SharePoint, AD, Windows 2003-2016, Oracle, MSSQL, DB2, VM-Ware, as well as all Office Suites, Adobe, etc. This experience allows me the technical perspective and intuitive guidelines to make informed management decisions.

• Familiar with and have implemented VoIP technology using the Avaya communications system. Familiar with upgrades, gateways, bridges, and future goals of the Avaya system.

• Knowledge of NCID and its authentication processes in multiple application environments.


• Currently enrolled in the SANS Security Leadership Essentials for Managers

• Attended CISSP boot-camp, provided by the ESMO. Background check and fingerprints are registered with the state in accordance with the requirements for Security Liaisons.

• Experience with Assurance software to create the COOP/BCP. Former administrator leading multi-divisional teams in entry of the division plans into Assurance. I have since delegated that to one of my staff looking for experience in the field. I also trained staff, which was also delegated to the same staff member.

Talent Management/Team Development:

• Current administrator for supplemental staffing using Vector (PeopleFluent) for DEQ IT.

• Managed branch supervisors in all geographic areas of the state as well as operations staff that have been promoted to supervisors.

• Currently supervise two Database Administrators who manage Oracle, MSSql and DB2 Databases.

• Supervise SharePoint administrator who holds monthly training sessions and manages all DEQ SharePoint Sites.

• Conduct weekly meetings to ensure all staff have clear and concise information on the implementation of new technologies and the best ways to support them. Hiring manager for DEQ ITS.

• Have experience in all steps in the hiring process to include interviewing, rating, testing, submitting recommendation packages and performance evaluations. Familiar with, and have used, all forms of coaching, counseling, and other personnel disciplinary actions.

Project Management:

• Project manager for the large scale Green Square IT and Telephony Project. The Project included working with General Contractors, Architects, DIT Services and Business units to ensure IT needs for employees and management were met. Responsible for Vendor management during all projects.

• Project Lead on DEQ-DNCR Transition

Quality Assurance:

• Created and implemented the R3 program. R3 rescues viable machines going to surplus, reconfigures, and then re-distributes them to other divisions that don't have the budget to buy computers. In its first year, this plan saved more than $240,000.

• Experience in change management and process improvement.

Business Management:

• Currently serve as IT Business Officer through E-procurement as well DIT Liaison for procurement of hosted services.

• Have experience with NCXCloud and other budget packages.

• Vendor management for all software acquisitions. Using E-Procurement, submitted requisitions for the purchase, upgrade and continued maintenance of all software and software subscriptions.

• Very familiar with MOUs, SLA's, SOWs, and Service Reviews associated with Vendor Management to include DIT hosting.

• Created and served as IT Representative on the Technology Management Committee (TMC)

• Prepared Budgets and Expansion requests when needed.

Customer Service:

Worked with everyone from the end users to high level management, making sure that all communications are situation-appropriate and on a level that ensures clear concise information or instructions, regardless of the topic.

08/2003 to 07/2008
IT Manager Bootbarn, Inc. Minot, ND,

Network Administration:

  • Setup and maintain all servers throughout DFR. Migrated 25 servers from old hardware/software to newer versions.
  • Set standardization levels for all servers, workstations and other office equipment.
  • Setup a Windows 2003 server for use as an Intranet for all DFR users.
  • Installed T1 lines and fiber as needed.

Security Liaison:

  • CISSP training.
  • BIA and LDRP training.
  • Supervisory: Supervised two full-time Technology Support Analysts.
  • Submitted Expansion Budget requests for additional personnel.
  • Responsible for organizing block computer orders for DFR to be submitted to DENR.
  • Wrote job descriptions and performed evaluations for staff.
07/1999 to 07/2003
Computer Consultant I Cherry Hospital City, STATE,

Network Administration:

  • Install servers and software onto LAN for use by staff.
  • Assist in data collection and analysis for other state agencies.
  • Implementation of security measures, user and system.
  • Setup, support and maintain two Novell 5.1 servers and three NT servers. Support NT services such as SQL, IIS, LOCUS, MP2 and WinScribe.
  • User support from network to PC level.
  • Staff training on newly implemented systems.
  • Document weekly, monthly and yearly event logs on all servers. Document and submit monthly and yearly downtime reports for all services on each server.
  • Implementation of new technology into the current network, hardware /software. Train other Consultants in networking environments.
Expected in to to
BBA: Computer Information Systems
Campbell University - Buies Creek, NC

The BBA in Management degree program provides a broad curriculum that immerses students in various facets of business, including entrepreneurship and the management of people, process and profit.

Students learn how to be effective and purpose-driven leaders, becoming adept at interpersonal communication, problem-solving, conflict management and team building.

Expected in 06/2020 to to
Professional Certification: North Carolina Government CIO Certification
UNC - Chapel Hill, NC,

The CIO Certification Program is a 10-month course that lays the foundation for assessing and addressing some of the most critical issues facing IT leadership in K-12, local and state government. The purpose of this program is to equip leaders with the requisite tools to manage and improve their organizational technology assets. Participants will address major topics including IT governance, project management, and risk assessment and management. Each broad topic will incorporate specific local government issues and draw on participant experience to provide both theoretical and practical applied knowledge to the challenges. Case studies, exercises, and guest speakers will be included.

Expected in 10/2018 to to
National Certification : Certified Public Manager
Office of State Personnel - Raleigh, NC,

he North Carolina Certified Public Manager(CPM) Program is an in-depth, comprehensive, competency-based, nationally-certified professional development program for middle managers from state, federal and local government organizations. The program is designed for those who supervise other supervisors, or professionals who have program management responsibilities which affect a wide geographic area or a vast number of stakeholders.

The core NC CPM Program is an intensive 14-month curriculum, with classes beginning in July. Approximately 12 classroom or virtual instructor-led training days totaling 80 contact hours are divided across four NC CPM instructional modules.

Additionally, 120+ hours are required outside the classroom sessions to complete online courses, pre/post class assignments and an NC CPM project

The NC CPM Program is authorized under the auspices of the National Certified Public Manager Consortium to designate NC CPM Program graduates as Certified Public Managers®.

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Resume Overview

School Attended

  • Campbell University
  • UNC
  • Office of State Personnel

Job Titles Held:

  • Deputy CIO
  • IT Manager
  • Computer Consultant I


  • BBA
  • Professional Certification
  • National Certification

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