deputy chief resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Accomplished emergency responder looking to transition more than 25 years of firefighting and leadership experience to an organization that values life-long learning and continuous improvement. Effective in blending advanced training, education, and certifications in executive leadership, organizational leadership, and personnel development. Adept in development and enforcement of codes, regulations, and guidelines that achieve the stated mission with an emphasis on employee safety.

  • Planning and execution
  • Operations oversight
  • Business administration
  • Change Management
  • Cost savings and reduction
  • Personnel development
  • Negotiation
  • Consulting
  • Program oversight
  • Staff Management
  • Budgeting
  • Project organization
  • Operational improvement
Work History
11/1997 to Current
Deputy Chief State Of Montana Great Falls, MT,
  • Command fire department resources on all types of emergencies, including the most complex fires, rescues, and hazardous materials incidents;
  • Develop specifications and assist in the procurement of emergency apparatus and equipment.
  • Assist in site selection and design of fire department facilities.
  • Research and assist in design of department dispatch, communications, and computer systems.
  • Supervise the maintenance of departmental administrative, inspection, training, and safety records.
  • Conduct drills and inspections.
  • Serve as fire department health and safety officer.
  • Coordinate fire department activities with other city, county, state, and federal agencies.
  • Supervise department personnel, procurement, budget, and accounting activities.
  • Organized, reviewed and evaluated work of 126 sworn and non-sworn staff members.
  • Assisted employees with day-to-day work and complex problems by applying motivational and analytical strategies
  • Oversaw development and proper implementation of best practices, policies, and procedures in alignment with regulations and operational needs.
  • Coordinated, scheduled, and maintained team resources to achieve top levels of operational readiness.
  • Supervised cleaning and maintenance of buildings, rooms, and equipment.
  • Optimized fire services management with introduction of new systems, policies, procedures, and tools.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
06/1996 to 11/1997
Sales Associate Lakeshirts, Inc Detroit Lakes, MN,
  • Maintained records related to sales, returns and inventory availability.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Tracked stock using company inventory management software.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
06/1995 to 06/1996
Department Manager Ingredion Inc, Westchester, IL,
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
07/1991 to 06/1995
Supervisor of Distribution Operations Wal-Mart Stores Inc. City, STATE,
  • Maintained established levels employee productivity based on organizational policies and demand to maintain established goals.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Tracked production and quality control systems to proactively identify deficiencies.
Expected in 07/2020 to to
MA: Organizational Leadership
Waldorf University - Forrest City, IA,
  • Graduated with 4.0 GPA
  • Coursework in change management, leadership coaching, and creating a learning culture.
  • Received Learning Partner Scholarship
Expected in 04/2017 to to
Executive Fire Officer Program: Executive Leadership
National Fire Academy - Emmitsburg, MD,
  • Professional development completed in executive leadership.
  • Emphasis on managing adaptive challenges, self evaluation, executive development, and work-life balance.
Expected in to to
BA degree: Fire Service Administration & Prevention and Technology
Western Illinois University/National Fire Academy - ,
  • Graduated with 3.857 GPA
  • Coursework in fire service administration, human dynamics and fire prevention and technology.
Expected in to to
Associate of Science: Paramedicine
Northwest Arkansas Community College - ,
  • Graduated with 4.0 GPA
  • Majored in Emergency Medical Technician - Paramedic

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Resume Overview

School Attended

  • Waldorf University
  • National Fire Academy
  • Western Illinois University/National Fire Academy
  • Northwest Arkansas Community College

Job Titles Held:

  • Deputy Chief
  • Sales Associate
  • Department Manager
  • Supervisor of Distribution Operations


  • MA
  • Executive Fire Officer Program
  • BA degree
  • Associate of Science

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