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Highly-motivated Correctional Officer and Correction Counselor with 21 years experience in the criminal justice system, including case management, field supervision and weapons training. Seasoned professional with excellent communication, organization and interpersonal skills.
Reliable Retail Sales professional offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Diligent and well-versed in accurately coordinating paperwork such as sales and refund requests, receiving merchandise and filing claims. Experienced in working with all types of inventory and keeping documentation up-to-date for optimal recordkeeping.
Detail oriented in both Sales and Correctional Facility Operations.
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- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed inventory orders and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Performed inventory two times a day to insure security merchandise such as diamonds and gem stone jewelry were accounted for.
- Worked with Home Builders for the purpose of Track Home Appraisals.
- Worked up and processed track home appraisals.
- Worked directly with Federal Housing Administration (FHA) in Santa Ana and the Veterans Administration (VA) in Los Angeles submitting track home appraisals for approval.
- Complied with regulatory requirements for the Federal Housing Administration (FHA) Veterans Administration (VA).
- Worked with Licensed Real Estate Appraisers, reviewed and issued appraisals for individual residences.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Maintained custody and control of inmates housed in correctional housing in 4 different level custody level.
- Supervised and directed inmate movement during various activities throughout the facility.
- Investigated attempted escapes and conducted searches for escaped inmates.
- Searched building and grounds, living quarters and work areas for contraband.
- Established positive working relationships and maintained boundaries with inmate offenders.
- Supervised and Directed activities of inmate crews working on maintenance, landscape, culinary, laundry and construction projects.
- Built solid relationships with staff and inmates to keep institution safe and secure.
- Verified facility security by inspecting outside areas, locks and cells for potential hazards.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Restrained inmates when disturbances required physical intervention.
- Arranged for medical and dental care of inmates.
- Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Determined and assigned inmates to appropriate housing.
- Booked new inmates into facility and processed inmates for release.
- Prepared, processed and maintained forms, reports, logs, records and inventory logs.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Maintained the Safety and Security of the Institution, Staff and Inmates by making sure I and others followed the rules and regulations of the State of California.
- Evaluated initial reception inmates for appropriate security level of housing, and suggested the prisons to house inmates depending on their case factors, medical and metal status.
- Conducted annual reviews and made appropriate recommendations depending on behavior, disciplinary reports, medical and mental changes since last review.
- Counseled inmates either individually or group settings to bring problems to light and implement potential solutions.
- Addressed behavior and stability of inmates to root out concerning connections or mental health issues.
- Conducted interviews for hiring of inmate job positions to identify optimal candidates.
- Handled over 160 full-cycle case loads per month, including pre-sentence, pre-trial and client supervision.
- Built professional relationships with inmates, assessing living conditions and case background information.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
- Maintained organized inmate records and documentation in compliance with department and legal standards.
- Created and maintained parole hearing information to keep leadership up-to-date on offender status.
- Maintained the Safety and Security of the Institution, Staff and Inmates by making sure I and others followed the rules and regulations of the State of California.
Riverside Community College - Riverside, CA,
Attended Riverside Community College for Associate of Arts Degree in Administration of Justice. Lacked the math class to obtained AA.
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School Attended
- Riverside Community College
Job Titles Held:
- Dept. Manager, Jewelry Department
- Mortgage Appraisal Underwriter
- Correctional Officer
- Correctional Counselor
Degrees
- GED
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